Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.2
691 reviews
5 stars
401
4 stars
156
3 stars
57
2 stars
31
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful interactions, particularly with management.
Cleanliness
Many customers noted that the location is clean and well-maintained, contributing positively to their experience.
Product Quality
There are complaints about inconsistent product quality, including stale donuts and poorly made drinks, alongside positive remarks about fresh items.
Staff Efficiency
While some reviews highlight quick service, others mention disorganization and delays, particularly during busy times.
- OSOmar SafiDec 29, 20251.0Customer service here is very poor. Staff seem untrained and managers are unhelpful. Overall, a disrespectful experience. Hope they improve
- SBSameer BarkzaiDec 29, 20251.0I was disappointed with the customer service at this Dunkin’ Donuts location. The staff seemed untrained in handling customer issues, and the managers were not helpful or professional when I raised concerns. Overall, the experience felt disrespectful and not customer-focused. I hope they improve their service in the future
- _________Dec 27, 20255.0They are absolutely fabulous! Best location in Richmond. Drink is splendid
- RSRachel SmithNov 25, 20253.0It's only getting 3 stars because we placed a mobile order and we were standing waiting for it and watched lady who was handling food cough on her gloved hand and then continue to touch the food... I have literally nothing else to say.
- EJEve JNov 8, 20251.0Had a horrible experience. I have recently been frequenting this location. I typically have a good experience even if a drink needs to be remade. But the younger crowd who work there are rude and make no effort to fix your issue. They act like you're the problem with wanting to have a drink made properly. Also there is a staff member who can not understand basic English. If a crew member can not understand how they made the drink wrong and be able to fix it as you explain it in very plain English, they should not be working there. Sadly, I'm not sure I will return due to such poor treatment by the younger non-English-speaking staff.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Richmond, VA?
Dunkin' in Richmond, VA is open from 5:00 AM to 8:00 PM on weekdays and from 6:00 AM to 8:00 PM on weekends.
Does Dunkin' at 7300 Staples Mill Rd offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What new holiday drinks are available at Dunkin' in Richmond?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Can I order ahead using a mobile app for Dunkin' at this location?
Yes, you can order ahead quickly using the Dunkin' mobile app available on both Apple and Android devices.
What meals are served at Dunkin' on Staples Mill Rd?
Dunkin' serves breakfast, lunch, and brunch at this location.
What types of food and beverages is Dunkin' known for at this Richmond location?
This Dunkin' offers espresso, coffee, breakfast sandwiches, donuts, tea, and more with over 50 varieties of donuts and premium beverages.
Is the Dunkin' at 7300 Staples Mill Rd suitable for families and children?
Yes, this location welcomes families and children, providing a friendly environment for all guests.
Are there nearby restaurants where I can have a meal after visiting Dunkin'?
Yes, Shelly's Food and El Paraiso are nearby Mexican and Spanish restaurants where you can enjoy a meal after visiting Dunkin'.
Where can I find a nearby ice cream shop or bakery around Dunkin' in Richmond?
Dalia’s Ice Cream & Bakery and DALIA'S DULCERIA Y PALETERIA MICHOACANA are close by and great options for ice cream and baked goods.
Are there convenient retail or service locations near Dunkin' for phone or shipping needs?
Yes, there are Verizon stores and The UPS Store on Staples Mill Road nearby to assist with mobile phone and shipping services.