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Dunkin'

4.0
(240 reviews)

Business Details

(804) 528-4216
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10390 Ridgefield Parkway, Richmond, VA
23233, United States

Hours

Reviews

4.0
240 reviews
5 stars
140
4 stars
35
3 stars
19
2 stars
10
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Cleanliness

Many customers noted that the location is clean and well-maintained, including the dining area and restrooms.

Order Accuracy

Several reviews mention issues with incorrect orders, leading to frustration among customers.

Speed of Service

Customers generally appreciate the quick service, especially in the drive-thru, although some express concerns during busy times.

Product Quality

While many enjoy the coffee and donuts, there are complaints about stale products and inconsistent drink preparation.
  • SL
    S L
    Jan 4, 2026
    1.0
    I would stay away from this place. The owners are not very customer focused and this is even supported by their own manager Ashlee.
  • TW
    Tim W
    Oct 23, 2025
    5.0
    Nice people and fast service
  • AW
    Anne Margaret White
    Jan 27, 2022
    3.0
    How do you run out of donuts before 10 on a Sunday? App allowed me to place an advance order, but when I got to the drive thru, no donuts. Not a huge deal, but the manager was irritated at me for wanting a refund instead of hash browns. Not the service I'm used to from Dunkin.
  • SM
    Samantha Martin
    Dec 17, 2021
    5.0
    i want to give a huge shout out and thank you to tina!! for the last 3 months i stop at this dunkin on my way to work for the same coffee and order it through the mobile app. tina (and some of her coworkers as well) has memorized my order and recognize both me and my two dogs everyday! thank you all so much for the perfect coffee, customer service, and pupachinos!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Richmond, VA?

Dunkin' in Richmond, VA is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 6:00 AM to 6:00 PM.

What special holiday drinks are available at Dunkin'?

This holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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