Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
196 reviews
5 stars
109
4 stars
21
3 stars
13
2 stars
12
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly and efficient staff while others report rude behavior and incorrect orders.
Product Consistency
Many customers noted inconsistency in food and drink quality, with some items being poorly prepared or not meeting expectations.
Cleanliness
The location is generally reported as clean, but there are occasional complaints about unsanitary conditions and poor hygiene practices among staff.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that items are overpriced for the quality received.
Staff Attitude
While some staff members are praised for their friendliness, others are criticized for being unhelpful or rude, impacting overall customer experience.
- DJD JadeOct 26, 20255.0Always love some Dunkin. I love this location the most.
- CCCameron C.Oct 24, 20252.0$4.86 for 2 old fashioned donuts?!
- NHNathan HitchcockOct 19, 20255.0Well run Dunkin. Nice staff
- MLMadeline LewisOct 9, 20252.0Perfect location for anyone who wants to pay full price for a glazed donut that's only halfway dipped. Actually no, halfway is generous considering there was barely any on the sides either. It's like they've started dipping the tops only like they're icing the strawberry/chocolate donuts. Is it really that hard to do this correctly?? I've been coming regularly for over a year and twice now I've gone in for my usual order only to be severely disappointed. Management seems to think this is normal and acceptable. Their only "fix" was to offer me more incorrectly done donuts! This is of course after the rewards cost of their donuts went up by 20%. An actual joke.
- ACAmanda CurtisJul 24, 20255.0The cashier with the Medusa was wonderful. She was fast, efficient and sweet. Everyone was being productive.
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' at 7721 Brook Road in Richmond, VA?
Dunkin' is open from 5:00 AM to 7:00 PM on Mondays, 5:00 AM to 8:00 PM Tuesday through Friday, 6:00 AM to 7:00 PM on Saturday, and 6:00 AM to 7:00 PM on Sunday.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location provides both delivery and curbside pickup services.
How can I order ahead from this Dunkin' store to save time?
You can order ahead using the Dunkin' mobile app available on iOS and Android, or through their online order link.
What are some of the holiday specials currently offered at this Dunkin' store?
This Dunkin' features holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What types of meals does this Dunkin' location serve?
They serve breakfast, lunch, and brunch meals.
What payment methods are accepted at Dunkin' on Brook Road?
This location accepts payment by debit and credit cards.
Is there a drive-thru available at the Dunkin' on 7721 Brook Road?
Yes, this Dunkin' has a drive-thru for convenient service.
What nearby places can I visit along with Dunkin' on Brook Road?
Nearby places include Walmart Richmond - Brook Rd for shopping, American Fruity Smoothies for healthy drinks, and O'Reilly Auto Parts if you need automotive supplies.
How can I use nearby convenience stores when visiting Dunkin'?
Quick and Easy convenience store is close by for grabbing snacks or gas, making it convenient to shop or fuel up before or after your Dunkin' visit.
Are there any beauty or wellness salons near Dunkin' on Brook Road?
Yes, nearby beauty salons like Kady Number 1 Hair Braiding, Mado Hair Braiding, and Rose Nails are available for a quick pampering session before or after your coffee run.