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Dunkin'

3.4
(371 reviews)

Business Details

7021 Hull Street Rd, Richmond, VA
23224, United States
(804) 675-1000
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Richmond, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7021 Hull Street Rd, Richmond, VA
23224, United States

Hours

Reviews

3.4
371 reviews
5 stars
150
4 stars
63
3 stars
33
2 stars
24
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rudeness, long wait times, and incorrect orders.

Staff Attitude

Many customers reported that staff members displayed a lack of professionalism and courtesy, often being dismissive or rude.

Product Availability

Customers frequently noted that the location was often out of core menu items, leading to dissatisfaction.

Cleanliness Issues

Several reviews mentioned unsanitary conditions in the store, including dirty counters and poor food handling.

Mixed Experiences

While some customers praised specific staff members for their friendliness and efficiency, these positive experiences were overshadowed by the overall negative feedback.
  • VR
    Vincent Rodriguez
    Feb 24, 2026
    2.0
    Terrible service, long waits
  • JJ
    Justin Jones
    Feb 10, 2026
    1.0
    This used to be a solid Dunkin for the area but it is unusable now. The wait times at the drive thru when there is only a single customer are atrocious, they are constantly out of core products for days at a time when none of the surrounding stores are, and there is no point in ordering a drink made a particular way because they either can’t count sugar/cream or just don’t care what was asked for. I frequently go to Dunkin’ but I will never go to this one again. Consumer beware for sure.
  • GS
    Grace Spiegel
    Feb 9, 2026
    1.0
    GO TO A DIFFERENT LOCATION! this used to be my favorite Dunkin’ location. Something changed about 6 months ago and now it’s absolutely TERRIBLE!!! Rude, extremely slow, and clueless employees. I’m in the drive-thru at least 10+ minutes every time and they’ve made my extremely simple order wrong several times. They are also always out of something. Today was the last time. I won’t be back
  • CC
    Chris
    Jan 22, 2026
    1.0
    The young lady on 01/21 around 5pm working at the drive thur was very rude, this place is close to where i live, but I will definitely go to another dunkin dount, and be treated better. I was talki g to her and she closed the window in the middle of my conversation and walked away. This is not the first time this young lady was rude, I'll spend my hard earn money somewhere else.
  • JG
    Jasmine Garcia
    Jan 8, 2026
    2.0
    The lady working today was so rude. She had an attitude when I was talking nicely to her saying thank you and please. She had short hair and overweight not in a rude way. But she was rude for absolutely no reason and from seeing the reviews she’s probably like that with everyone. Surprised. I loved this place but get better employees please.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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