Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Richmond? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 11210 Patterson Ave Unit 29.
Customers frequently reported extremely long wait times for delivery, often exceeding two hours, with some orders never arriving.
Customer Service
Many reviews highlighted poor customer service, including unprofessional behavior from staff, difficulty reaching the store by phone, and lack of communication regarding order status.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong toppings.
Food Quality
While some customers praised the taste of the pizza, many others reported inconsistent quality, including undercooked or poorly prepared food.
Staffing Problems
Several reviews noted that the location is often understaffed, leading to delays and poor service.
RB
Rebecca Bennett
Feb 24, 2026
1.0
Ordered pizza at around 5:45. It is now 8:25. Still no pizza. Called the store. Listened to recordings for 15 minutes before anyone answered. They said pizza would arrive in 7 to 10 minutes. Still no pizza. Web site said it would be ready in 20 to 45 minutes. If they are that backed up they should let us know in advance.
.
HR
Harrison Richards
Feb 19, 2026
1.0
Probably the worst Domino's I have ever gotten delivery from. I live 10 minutes away yet it never takes less than 2 hours to receive my order.
HT
Hey There
Feb 18, 2026
1.0
This location desperately needs drivers! A pizza delivery should not take more than an hour.
LD
Lazy Dub
Feb 16, 2026
1.0
It’s very frustrating to constantly order from this dominoes and have to wait 4 to 5 hours for your pizza and you can’t even cancel your order online and when you call you’re on hold for 2 to 3 hours.. I shouldn’t have to drive up to a store to cancel my order if I was getting it delivered
BH
Brittany Hayes
Jan 18, 2026
3.0
We order pretty regularly from this location typically for dinner and it is pretty consistent. Honestly I would have given them 5 stars however on Saturday 1/17/26 I placed an ordered for 11:30am pickup. The website said the store opened at 10:00am. I arrived at noon not even checking if it was ready just assuming since I was running behind and had not had any issues in the past with it not being ready. To my surprise the lights were off and no one was there!!!!!! I have never encountered a situation like this with Dominos let alone any other establishment unless it’s like severe weather but it was a nice day. I’m not sure what happened but I watched several other customers perplexed as the walked up to the door and it was locked. You can imagine the confusion and frustration. To make matters worse I couldn’t get anybody on the phone at corporate to see what happened. Never received acknowledgment for never receiving the order. Nothing! I tried calling another dominos location to order couldn’t get anyone on the phone. This definitely makes me think twice about future orders. Thank goodness I did cash as payment because who knows how long for a refund. I never even got an email saying the order was cancelled . It’s like it never happened and business as usual for them. So unfortunate because we were loyal customers.