Domino's Pizza

3.5
224 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Richmond? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 1601 Willow Lawn Drive Ste 103D Ste 103D.

Location

Domino's Pizza
1601 Willow Lawn Drive Ste 103D, Richmond, VA
23230, United States

Hours

Reviews

3.5
224 reviews
5 stars
109
4 stars
32
3 stars
13
2 stars
10
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or incorrect pizzas.

Delivery Problems

Customers frequently experienced late deliveries, with some orders arriving over an hour late or not at all.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service.
  • EC
    Erica Clark
    Jan 5, 2026
    1.0
    Ordered around 4:30 p.m. for a 6 p.m. delivery. Tracker said it was delivered but I didn't get it. Called this location. They said they'd send it back out. An hour later I call again when the tracker said it was delivered. As I was on the phone with the store employee, someone knocked on my door and it was a neighbor, unknown to me, who handed me my order. The second set of pizzas had been delivered to another wrong address. The employee only offers me a free pizza on my next offer, when I asked what they could do for me. When I say a refund is more appropriate in this situation, I'm told that they'll issue a refund and it will take a couple of days to hit my account. No refund in two weeks so I called back. The same employee, believe his name to be Will, said he needed to speak to his supervisor and got my info. He insisted he'd call me back by the next day. I've never gotten a refund or call. I emailed Domino's corporate email and they offered a discount on my next order. The worst service. Honestly horrible. Never ordering from this company again. Avoid this location.
  • DT
    Darryl Taylor
    Dec 8, 2025
    1.0
    Placed a order while at Kroger at 3:53 walked in at 4:10 and the guy acted like he didn’t know my order gave him my name phone number and he still didn’t see my order once he found it he then gave me the wrong pizza. Then after taking my money he didn’t want to put the change into my hand and laid it down on the counter then goes to make a new pizza and still was about to add the wrong ingredients. I had to ask him to wash his hands as they don’t use gloves and you just touched all of the dirty money. Sad his coworker told him to wash his hands. Won’t order here at this location ever again
  • WM
    Will Marino
    Nov 1, 2025
    1.0
    Im never ordering dominos as long as i live in the delivery radius of this store extremely slow delivery and lukewarm pizza. Get papa johns at least they deliver in a timely manner.
  • FD
    Fashion Diva
    Nov 1, 2025
    1.0
    I went to the Willow Lawn location today to pick up part of my delivery that I did not get. The girl with the green hair was helping 3 people in front of me. When it was my turn at the counter she walked away leaving me standing there. Didn’t acknowledge me(the only black customer at the time) not once. She went from helping the other 3 people to talking on the phone twice to making pizza and not once washed her hands.
  • KM
    Koyia Monique
    Oct 16, 2025
    1.0
    Placed an order at 11:27am for scheduled delivery at 12:15. I did not get my food until 1:25. Food was cold and chicken bites was burnt. I called the store and asked what was taking so long for delivery and she said they only had one driver. Wasn't even apologetic or nothing. Just get dry and careless. Never again!!!

Frequently Asked Questions About Domino's Pizza

What types of pizzas does Domino's Pizza in Richmond offer?

They offer Specialty Pizzas and customizable options on New York Style, Handmade Pan, or Parmesan Stuffed Crust.

What are the operating hours for pickup and delivery at Domino's Pizza on Willow Lawn Drive?

Open daily from 10:00 AM; Monday through Thursday and Sunday until midnight, and Friday and Saturday until 1:00 AM.