Mixed reviews on food quality; some customers enjoyed the burgers and ice cream, while others reported issues with freshness and preparation.
Service
Service quality varied; many praised friendly staff and quick service, but some experienced poor customer service and issues with order accuracy.
Cleanliness
Concerns about cleanliness were noted, with reports of dirty areas and unsanitary conditions in some locations.
Value
Customers expressed dissatisfaction with pricing, feeling that the food did not justify the cost, especially for families.
Ice Cream
Ice cream products, particularly Blizzards, received positive feedback, with many customers highlighting their taste and variety.
CM
Carroll Martin
Nov 1, 2025
2.0
I got the Triple with white and yellow cheese. Lettuce, tomatoes, onions, pickles, mayonnaise and ketchup. The buns were mashed down, nothing like the picture on the menu. The patties were dry and not freshly cooked and it appears it was put in a microwave. The fries were hot but no salt or seasoning and bland!! If the burgers were freshly cooked and the buns were fresh not soggy and flat from the microwave it would have been 💯 better!!
SH
Scarlette Hobbs
Sep 21, 2025
5.0
I ❤️ Chocolate Extreme Blizzards & u can get extra chocolate chunks
DD
deborah
Sep 16, 2025
5.0
Stopped to get gas, use the restroom and get snacks. They were nice and conversated with me as I waited for my people.
MK
Mambo Kings
Sep 9, 2025
5.0
Burger was amazing
RM
Rochelle Marshall
Sep 4, 2025
5.0
Very clean and a great place to eat when traveling. Service was great and food was good
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill serves classic fast-food including soft-serve ice cream, signature shakes, burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, offers booster seats, high chairs, and welcomes children.
Does the restaurant provide free WiFi?
Yes, Dairy Queen Grill & Chill offers free WiFi for its customers.
How can I place an order at Dairy Queen Grill & Chill?
You can place your order online through their official order website or use their mobile app for exclusive deals and mobile ordering.
Where is Dairy Queen Grill & Chill located?
It is located at 807 E Parham Rd, Richmond, VA 23227-1107, United States.
What nearby gas stations can I stop at before or after visiting Dairy Queen Grill & Chill?
Nearby gas stations include Exxon & Mobil Stations, Shell, Splash In, and Dash In, which are convenient for fueling up when visiting.
Are there any nearby retail or shopping options near Dairy Queen Grill & Chill?
Yes, nearby you can shop at McKay Brothers, Big Lots, and the Northpark Shopping Center featuring GameStop.
What entertainment or services are available near Dairy Queen Grill & Chill?
Nearby options include the LibertyX Bitcoin ATM for financial services, Sunshine Nails and RVA Nails for beauty services, and various insurance agencies like Direct Auto Insurance and Pay-Less Insurance.