Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
664 reviews
5 stars
278
4 stars
193
3 stars
89
2 stars
49
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being uninviting, impatient, or unprofessional.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others found them cold, poorly prepared, or overpriced.
Ice Cream
Ice cream received positive feedback, with many customers enjoying the variety and taste, although some noted issues with melting and preparation.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Pricing
Customers frequently commented on high prices, feeling that the value did not match the quality of food and service.
- AWAndreas WaltersDec 24, 20251.0The guy that originally rung me up was very agitated with me as i ordered and the food came quickly with no type of sauce for the onion rings so I asked for honey mustard, in which i was told there was a cost associated and this was my total, my blizzard was not flip upside down and I quickly seen why. WASNT MADE PROPERLY, just close you’re gonna treat people nasty and charge for dipping sauce. i didn’t need 5 just 1 i just wanted her to feel petty ringing me up for it. $28 for a flamethrower combo and a blizzard and honey mustard
- RBReynard BlackjrDec 10, 20252.0The workers here are not inviting nor do they possess adequate customer service skills. I ordered tossed and sauced chicken tenders for the 2nd time and lets just say this was the last visit to this particular location. Cold hard toast, the food was definitely tossed and barely sauced.
- JLJ. Louis Toth (Louis)Oct 22, 20255.0Great burger great milkshake
- TGTyler GilbertsonSep 7, 20251.0Closes early. Service is terrible
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Richmond, VA?
Dairy Queen Grill & Chill is located at 3275 New Market Rd, Richmond, VA 23231-7508, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill have any special hours on holidays?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it is open from 10:00 AM to 5:00 PM.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
What family-friendly services does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers booster seats, high chairs, outdoor seating, restrooms, free WiFi, drive-thru service, and is good for kids and families.
Can I place an order online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can place orders online through their website and download their app for exclusive deals and mobile ordering with rewards.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available at this location.
What nearby places of interest can I visit around Dairy Queen Grill & Chill?
Nearby, you can visit the Virginia Capital Trail Varina for hiking and recreation, Four Mile Creek Trailhead for mountain biking and park activities, and Good Neighbor Village for community and social services.
Are there convenient places to fuel up or wash my car near Dairy Queen Grill & Chill?
Yes, there is an Exxon gas station, an Exxon & Mobil Stations convenience and automotive store, and the Varina Exxon Car Wash nearby for fueling and car washing needs.
If I'm visiting Varina Vapor Shop nearby, can I easily visit Dairy Queen Grill & Chill afterwards?
Yes, Varina Vapor Shop is located close to Dairy Queen Grill & Chill, making it convenient to stop by for food and treats after visiting the vapor shop.