Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
660 reviews
5 stars
276
4 stars
193
3 stars
89
2 stars
48
1 star
54
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the burgers and ice cream, while others found the food to be subpar or overpriced.
Service Issues
Numerous complaints about poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Concerns raised about cleanliness in the restaurant, including dirty tables and unsanitary conditions.
Pricing
Many customers feel that prices are too high for the quality of food and service provided.
Positive Experiences
Some customers reported positive experiences with quick service and friendly staff, particularly regarding ice cream.
- JLJ. Louis Toth (Louis)Oct 22, 20255.0Great burger great milkshake
- TGTyler GilbertsonSep 7, 20251.0Closes early. Service is terrible
- LSlexi sollarsJul 15, 20253.0Ordered two medium blizzards. They were both only vanilla ice cream half way down. Wasn't blended and no cookie dough after the top part of blizzard. Very disappointing.
- MFMiss FlowersJul 12, 20252.0Miss Dairy Queen yall keep this up and yall are going to close down, the gas stations yall are connected to are saving you guys.
- DHDr. Z. Michelle HughesJun 24, 20255.0Food was delicious. Server was so sweet and swift. Wait time was not unreasonable. Price for our meal was comparable to other places that sell burgers
Frequently Asked Questions About Dairy Queen Grill & Chill
What is the address of Dairy Queen Grill & Chill in Richmond, VA?
Dairy Queen Grill & Chill is located at 3275 New Market Rd, Richmond, VA 23231-7508, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill have any special hours on holidays?
Yes, Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025. On December 24, 2025, it is open from 10:00 AM to 5:00 PM.
What types of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and ice cream cakes from DQCakes.com.
What family-friendly services does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers booster seats, high chairs, outdoor seating, restrooms, free WiFi, drive-thru service, and is good for kids and families.
Can I place an order online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can place orders online through their website and download their app for exclusive deals and mobile ordering with rewards.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available at this location.
What nearby places of interest can I visit around Dairy Queen Grill & Chill?
Nearby, you can visit the Virginia Capital Trail Varina for hiking and recreation, Four Mile Creek Trailhead for mountain biking and park activities, and Good Neighbor Village for community and social services.
Are there convenient places to fuel up or wash my car near Dairy Queen Grill & Chill?
Yes, there is an Exxon gas station, an Exxon & Mobil Stations convenience and automotive store, and the Varina Exxon Car Wash nearby for fueling and car washing needs.
If I'm visiting Varina Vapor Shop nearby, can I easily visit Dairy Queen Grill & Chill afterwards?
Yes, Varina Vapor Shop is located close to Dairy Queen Grill & Chill, making it convenient to stop by for food and treats after visiting the vapor shop.