Business Details
About
Mexican Restaurant
Chipotle Manchester Hull Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
392 reviews
5 stars
90
4 stars
38
3 stars
31
2 stars
29
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Food Quality
Many customers reported issues with food quality, including cold meals, incorrect orders, and insufficient portions.
Cleanliness
The establishment was frequently described as dirty, with unclean food prep areas and unsanitary conditions.
Staffing Issues
Several reviews mentioned that the location is often understaffed, leading to slow service and long wait times.
Management Concerns
Customers expressed dissatisfaction with management, citing a lack of oversight and poor handling of staff and food inventory.
- ILIam LashaeNov 16, 20251.0My husband went and got the food in the 11/12 and it was a bug in it. I ended up emailing the wrong store but I finally got the right store now.
- GHGreg HNov 11, 20254.0I've only ordered on the app and had mostly great experiences. Only issue I've had is sometimes my bowl or burrito isn't fully wrapped and leaks thru to the bag. Only every 1/5 times so not the worst.
- MGMelissa GreenfieldNov 4, 20251.0Every time we give them another chance they screw it up. I’ve received giant pieces of plastic wrap in my food, inedible food, and missing food.
- EAElexiss AllisonNov 1, 20251.0Absolutely disgusting. I got the carne asada, they basically took the entire steak and put it in the middle of my bowl. The beef wasn’t sliced at all, the chunk was the size of my hand. It was hard , chewy and cold. The rice was stuck together, just a complete mess. Service is always sub par. Won’t be coming back.
- NKNicholas KearneyOct 23, 20251.0Ordered 2 burritos for take out. I was there when the food came out and home 5 minutes later. Both burritos were completely cold, one burrito was broken, tortillas were old, and one burrito was mostly rice. It was almost like they were trying to make it as bad as possible.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Manchester Hull Street serve?
Chipotle Manchester Hull Street is a fast-casual restaurant known for customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 505 Hull St, Richmond?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Manchester Hull Street use natural ingredients?
Yes, Chipotle adheres to Food with Integrity principles, using only 53 real ingredients without artificial colors, flavors, or preservatives, sourced from farms practicing humane and sustainable methods.
How can I place an order for Chipotle Manchester Hull Street online?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the Apple App Store.
Is there a rewards program at this Chipotle location?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the contact email and phone number for Chipotle Manchester Hull Street?
You can contact the restaurant via email at VA.4221.ManchesterHu@chipotle.com or call +1 804-799-9599.
What nearby places can I visit before or after dining at Chipotle Manchester Hull Street?
You might enjoy visiting nearby spots like Benchtop Brewing for a local beer, The Overlook at City View for historical sightseeing, or Manchester Market for groceries and convenience shopping.
Are there any beauty salons or spas close to Chipotle Manchester Hull Street?
Yes, nearby beauty salons include Ozzy & Squish and Leilani Kilolo Beauty Artistry, perfect for a visit before or after your meal.
Is there convenient parking available near Chipotle Manchester Hull Street?
SP+ Parking, a transportation and parking facility, is located nearby for your convenience while dining at Chipotle.
Where can I find more about Chipotle Mexican Grill's social media and online presence?
Chipotle Manchester Hull Street is present on LinkedIn, Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, and YouTube for updates and promotions.