Brand Certified
Chipotle Mexican Grill
2.5(418 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
505 Hull St, Richmond, VA
23224, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 799-9599
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/505-hull-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4221
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Manchester Hull Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.5
418 reviews
5 stars
98
4 stars
41
3 stars
33
2 stars
31
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Food Quality
Many customers reported issues with food quality, including cold, poorly prepared meals, and missing ingredients.
Cleanliness
The restaurant was frequently described as dirty and unkempt, with overflowing trash and unsanitary conditions.
Staffing Issues
Reviews indicated that the location is often understaffed, leading to slow service and long wait times.
Portion Sizes
Customers consistently complained about skimpy portion sizes, particularly for proteins and toppings.
- CFClaudia Fleming5 days ago2.0I ordered a burrito and a bowl and both had burnt meat all through them. I will not be returning to this one.
- JPJames Pools6 days ago1.0Didn’t have no queso two days straight it’s embarrassing
- JRJ RoweFeb 16, 20261.0Unfortunately I had to give this particular store a star just to give a review. I experienced the utmost disrespect and poor customer service at this store. The manager has attitude the attitude from hell. I asked if I could get my food remade because the first was horribly made. Meat tuff as leather. Her attitude was like hell no. Then her hand waved as if to say go ahead. As I was standing to re do my order she is putting fresh meat over old meat. And mixing it together:( . Then I just got to my limit with the attitude. So I asked for a refund. Then she told me that I was gonna have to wait until she got a chance to give me a refund. I had made up in my mind that I was never going to come to this location EVER, EVER AGAIN!!! When she came to give me the refund the other employee was so ashamed that she put her head down. Restaurant was in poor condition trash over flowing and they must don’t have towels because the servers were using they hands with gloves on to to wipe off the counters. And yes I took pictures. And I’d corporate needs to get in touch with me send me a email. I will send pictures and better yet I won’t mind meeting them at the store and point the young lady out in person. Remind you all I’m not a complainer. But when I’m made to feel like this I let loose. I felt disrespected and unwanted at this restaurant and to make it worse by a woman of MY COLOR…
- ASAlexis SpiveyFeb 7, 20261.0Employees weren’t very welcoming, looked like they had attitudes and were moving slow. They didn’t seem like they cared very much. The food line had food on the side everywhere. (I thought you’re supposed to clean as you go). When I got to my apartment which was about literally 5 mins down the road, my food was cold. This was my first time at this Chipotle, and it will be my last. Very disappointing.
- JJJayFeb 2, 20261.0This place like actually sucks, They are constantly out of everything no matter what time you go they refuse to actually make it They have attitudes about serving people And they make it seem like You’re not supposed to be in there. This place would be closed down if it wasn’t below an apartment complex (Except one dude he was really cool he was wearing a Naruto bandanna)
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Manchester Hull Street serve?
Chipotle Manchester Hull Street is a fast-casual restaurant known for customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 505 Hull St, Richmond?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Manchester Hull Street use natural ingredients?
Yes, Chipotle adheres to Food with Integrity principles, using only 53 real ingredients without artificial colors, flavors, or preservatives, sourced from farms practicing humane and sustainable methods.
How can I place an order for Chipotle Manchester Hull Street online?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app available on the Apple App Store.
Is there a rewards program at this Chipotle location?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What is the contact email and phone number for Chipotle Manchester Hull Street?
You can contact the restaurant via email at VA.4221.ManchesterHu@chipotle.com or call +1 804-799-9599.
What nearby places can I visit before or after dining at Chipotle Manchester Hull Street?
You might enjoy visiting nearby spots like Benchtop Brewing for a local beer, The Overlook at City View for historical sightseeing, or Manchester Market for groceries and convenience shopping.
Are there any beauty salons or spas close to Chipotle Manchester Hull Street?
Yes, nearby beauty salons include Ozzy & Squish and Leilani Kilolo Beauty Artistry, perfect for a visit before or after your meal.
Is there convenient parking available near Chipotle Manchester Hull Street?
SP+ Parking, a transportation and parking facility, is located nearby for your convenience while dining at Chipotle.
Where can I find more about Chipotle Mexican Grill's social media and online presence?
Chipotle Manchester Hull Street is present on LinkedIn, Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, and YouTube for updates and promotions.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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