Brand Certified
Chipotle Mexican Grill
3.8(593 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
7000 Forest Ave, Richmond, VA
23230, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 288-2129
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/7000-forest-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2324
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Reynolds Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
593 reviews
5 stars
259
4 stars
146
3 stars
70
2 stars
30
1 star
88
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many reviews highlighted the lack of cleanliness in the restaurant, with dirty tables and unsanitary conditions.
Food Quality
Customers experienced inconsistent food quality, including undercooked rice, missing ingredients, and small portion sizes.
Management Problems
Several reviews pointed to poor management and staffing issues, leading to frequent shortages of food items and disorganized service.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted good food quality on occasion.
- AGAlaysia GlascoFeb 24, 20262.0Did an online order and that was a very disappointing amount of food. I don’t know if this was after a rush or something, but this is just sad.
- RKRandy KarlFeb 23, 20263.0Ordered two bowls through the app and most ingredients were switched between the bowls or missing. The labeling was right even though the contents were wrong. However, food was tasty, just not what was ordered.
- MAMary S AyalaDec 22, 20251.0Server was friendly but as we are getting closer to the cashier there was this young girl or lady that had a smirk on her face and started to laugh at somebody not sure if she was laughing at me or my son but it she was rude. Employee (females) there need to be better!
- CLCole LewisDec 22, 20251.0Opened my to-go bowl at home and a fly flew out, made me sick and was throwing up all night. I've eaten at chipotle's plenty and had the same order and never had issues so something was definitely wrong with my food.
- KSKay SingletonOct 28, 20251.0It’s 1:36pm on Wednesday 10/28/2025. They let customers stand in line for almost 15mins. They run out of all meats and didn’t even make any more. All they had was barbaccoa. One person online making food. The others just prepping food. One lady in lobby sweeping like she doesn’t see a long line. This location needs better management. And more workers that wanna be here. It’s lunch hours and they wasn’t prepared. I wasted my break standing in line waiting for food I never received.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Reynolds Crossing serve?
Chipotle Mexican Grill at Reynolds Crossing offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 7000 Forest Ave, Richmond?
This Chipotle location is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Reynolds Crossing offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I place an order online for Chipotle at Reynolds Crossing?
You can order online through their official website at https://order.chipotle.com/ or through their app available on the Apple App Store.
Does Chipotle at Reynolds Crossing participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What health and dietary principles does Chipotle Mexican Grill follow for its food?
Chipotle prioritizes "Food with Integrity" by using only 53 real ingredients, sourced from farms with humane and sustainable practices, and avoids artificial colors, flavors, or preservatives.
Is the Chipotle at Reynolds Crossing accessible for LGBTQ+ customers?
Yes, this Chipotle location welcomes LGBTQ+ customers.
Are there other dining options near Chipotle Reynolds Crossing?
Yes, nearby dining options include Saladworks Food Truck for salads, Marco's Pizza for Italian, Jersey Mike's Subs for sandwiches, Starbucks for coffee, B.GOOD for burgers and salads, Poke Sushi Bowl for Hawaiian sushi, and mezeh for Mediterranean cuisine.
What fitness or wellness facilities are located near Chipotle Reynolds Crossing?
Orangetheory Fitness gym and The DRIPBaR Richmond Reynolds Crossing medical spa are nearby, offering options for fitness and health services.
Are there medical or dental offices near Chipotle at Reynolds Crossing?
Yes, nearby healthcare facilities include Brush Up Dental, Richmond Dentures and Implants, America's Best Contacts & Eyeglasses, Family Physicians, and multiple doctors specializing in internal medicine and dermatology.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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