Business Details
About
Mexican Restaurant
Chipotle Reynolds Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
613 reviews
5 stars
268
4 stars
150
3 stars
72
2 stars
29
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Many reviews highlighted the restaurant's lack of cleanliness, with dirty tables and unsanitary conditions noted.
Food Quality
While some customers enjoyed the food, there were numerous complaints about undercooked ingredients, missing items, and inconsistent portion sizes.
Management Problems
Several reviews pointed to poor management and staffing issues, including being understaffed and unprepared for busy times.
- MAMary S AyalaDec 22, 20251.0Server was friendly but as we are getting closer to the cashier there was this young girl or lady that had a smirk on her face and started to laugh at somebody not sure if she was laughing at me or my son but it she was rude. Employee (females) there need to be better!
- CLCole LewisDec 22, 20251.0Opened my to-go bowl at home and a fly flew out, made me sick and was throwing up all night. I've eaten at chipotle's plenty and had the same order and never had issues so something was definitely wrong with my food.
- QZQ ZNov 16, 20253.0Undercooked brown rice, extremely hard and chewy. Not the cleanest maintained place in comparison to other Chipotles.
- LRLiv RoyalOct 31, 20251.0I placed an order through the chipotle, and the confirmation said my order would be delivered in 20 mins. However, over an hour later, my delivery driver reached out to tell me that the restaurant had locked the doors in their face and refused to hand over my order, even though it was sitting on the counter ready for pickup. The driver even sent me photos showing employee still inside and, yup eating my order instead of giving it to the delivery driver. This is completely unacceptable and unprofessional. If a restaurant closes earlier for pickup or delivery, it should not still be accepting new orders through the app. And under no circumstances should an employee be eating a customer’s paid-for food. I’ll be reaching out to Chipotle corporate to report this location.
- KSKay SingletonOct 28, 20251.0It’s 1:36pm on Wednesday 10/28/2025. They let customers stand in line for almost 15mins. They run out of all meats and didn’t even make any more. All they had was barbaccoa. One person online making food. The others just prepping food. One lady in lobby sweeping like she doesn’t see a long line. This location needs better management. And more workers that wanna be here. It’s lunch hours and they wasn’t prepared. I wasted my break standing in line waiting for food I never received.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Reynolds Crossing serve?
Chipotle Mexican Grill at Reynolds Crossing offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 7000 Forest Ave, Richmond?
This Chipotle location is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Reynolds Crossing offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I place an order online for Chipotle at Reynolds Crossing?
You can order online through their official website at https://order.chipotle.com/ or through their app available on the Apple App Store.
Does Chipotle at Reynolds Crossing participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to receive exclusive offers and earn free food.
What health and dietary principles does Chipotle Mexican Grill follow for its food?
Chipotle prioritizes "Food with Integrity" by using only 53 real ingredients, sourced from farms with humane and sustainable practices, and avoids artificial colors, flavors, or preservatives.
Is the Chipotle at Reynolds Crossing accessible for LGBTQ+ customers?
Yes, this Chipotle location welcomes LGBTQ+ customers.
Are there other dining options near Chipotle Reynolds Crossing?
Yes, nearby dining options include Saladworks Food Truck for salads, Marco's Pizza for Italian, Jersey Mike's Subs for sandwiches, Starbucks for coffee, B.GOOD for burgers and salads, Poke Sushi Bowl for Hawaiian sushi, and mezeh for Mediterranean cuisine.
What fitness or wellness facilities are located near Chipotle Reynolds Crossing?
Orangetheory Fitness gym and The DRIPBaR Richmond Reynolds Crossing medical spa are nearby, offering options for fitness and health services.
Are there medical or dental offices near Chipotle at Reynolds Crossing?
Yes, nearby healthcare facilities include Brush Up Dental, Richmond Dentures and Implants, America's Best Contacts & Eyeglasses, Family Physicians, and multiple doctors specializing in internal medicine and dermatology.