Chipotle Mexican Grill

3.8
611 reviews
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About

Mexican Restaurant
Chipotle Reynolds Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7000 Forest Ave, Richmond, VA
23230, United States

Hours

Reviews

3.8
611 reviews
5 stars
268
4 stars
150
3 stars
72
2 stars
29
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions, with dirty tables and a messy dining area.

Food Quality

While some customers enjoyed the food, many complained about small portions, missing items, and inconsistent quality.

Staffing Problems

Frequent mentions of being understaffed, leading to slow service and inability to fulfill orders.

Management Concerns

Several reviews indicated a lack of effective management, resulting in operational issues and poor customer experiences.
  • QZ
    Q Z
    Nov 16, 2025
    3.0
    Undercooked brown rice, extremely hard and chewy. Not the cleanest maintained place in comparison to other Chipotles.
  • LR
    Liv Royal
    Oct 31, 2025
    1.0
    I placed an order through the chipotle, and the confirmation said my order would be delivered in 20 mins. However, over an hour later, my delivery driver reached out to tell me that the restaurant had locked the doors in their face and refused to hand over my order, even though it was sitting on the counter ready for pickup. The driver even sent me photos showing employee still inside and, yup eating my order instead of giving it to the delivery driver. This is completely unacceptable and unprofessional. If a restaurant closes earlier for pickup or delivery, it should not still be accepting new orders through the app. And under no circumstances should an employee be eating a customer’s paid-for food. I’ll be reaching out to Chipotle corporate to report this location.
  • KS
    Kay Singleton
    Oct 28, 2025
    1.0
    It’s 1:36pm on Wednesday 10/28/2025. They let customers stand in line for almost 15mins. They run out of all meats and didn’t even make any more. All they had was barbaccoa. One person online making food. The others just prepping food. One lady in lobby sweeping like she doesn’t see a long line. This location needs better management. And more workers that wanna be here. It’s lunch hours and they wasn’t prepared. I wasted my break standing in line waiting for food I never received.
  • HS
    Hailey Spinapont
    Oct 18, 2025
    3.0
    Alright, this used to be my go to Chipotle. There are others closer to me, but I always thought this one was so much better and worth the drive. I’ve noticed a major decrease over the past few months in the service and cleanliness of this chipotle. I usually go 7-7:30pm and the tables are filthy, trash is overflowing and the drink station is a disaster. The customer service is really lacking as well. There’s one gentlemen who seems to be “in charge” who has a terrible attitude and even yelled at some of the staff in front of customers. Portions are inconsistent between staff members- sometimes I get A LOT of food and other times I have to keep asking for more of every item. Luckily, the food still tastes good. I don’t know if management has changed recently but shewww they need to get this place back to what it was.
  • VB
    Vlone Brazy
    Oct 1, 2025
    1.0
    I just left from getting me a bowl and let’s just say the customer service sucks the lady that’s making my bowl was moving so fast I didn’t get everything I wanted on my bowl as if I was working on her nerves no other customer in the store I ask the lady at the register why she was moving so fast she said that’s company policy I paid 9 dollars for something a 2 year old could eat an on top of that they are welcoming at all no one spoke when I walked up to the line she just stood there… never coming back here again

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Reynolds Crossing serve?

Chipotle Mexican Grill at Reynolds Crossing offers customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 7000 Forest Ave, Richmond?

This Chipotle location is open daily from 10:45 AM to 10:00 PM.