Business Details
About
Mexican Restaurant
Chipotle Carytown Place is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.8
463 reviews
5 stars
136
4 stars
59
3 stars
32
2 stars
41
1 star
195
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, missing ingredients, and unappetizing presentation.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining and food preparation areas.
Ingredient Availability
Customers consistently noted that the location often runs out of key ingredients, leading to dissatisfaction with their meals.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including a lack of friendliness and dismissive attitudes towards customers.
- RFRicodestiny FrazierNov 3, 20251.0Nasty, the rice wasnt done. So hard I couldn't even finish my burrito. A waste of money do not go here!!!
- KEKC EvetteOct 23, 20251.0Went here for a post workout meal for my bf and I. The guy who was cooking seemed frustrated as one of the employees who are on the line wasn’t available when I came in (he was in the bathroom). My order wasn’t complicated just two different things on each bowl as my bf is allergic to avocado and doesn’t care much for the fajita mix… anyway the guy proceeded to swear I told him to put guacamole in my bfs order after I was like no I didn’t , why would I say that if he’s allergic. He then snatches the bowl out the counter and clearly looked more irritated. He then proceeded to remake the bowl and now throws fajita mix in it after I had ordered it without. Instead of apologizing he seemed more frustrated and started to talk under his breath and stick his hand in the bowl to take the fajita mix out. I had to walk out because at that point no thank you, keep your bowl and that stank attitude!!
- MGMcKenna Kate GaudioOct 7, 20252.0i’m sorry but the portion sizes are insane. Where is the rest of my bowl?
- MDMelody DSep 15, 20251.0Today was the last straw with this location. So first thing first nobody speaks when you come in and when you ask how are you to spark a conversation since you will be handling my food they act like u speaking a FOREIGN LANGUAGE. I watched the short black guy today who should have been more FRIENDLY since he ask what you want TOUCH BOWLS AND OTHER STUFF WITH SAME DAMN GLOVES THAT HE ATTEMPTS TO touch my torilla with dirty GLOVES..# Nasty then to get upset talk CRAP UNDER YOUR BREATH because I informed him on my TOMATO allergy and that like I NEED YOU CHANGE YOUR GLOVES # I MEAN IF YOU GONE Change gloves common sense would tell you Wash your hands especially IF A CUSTOMER TELLING YOU AHEAD OF TIME THE ISSUE. The portion that he attempted to put in my salad bowl a kid would still be Hungry..IF IM PAYING FOR STEAK AND CHICKEN THEN THOSE 2 PROTEINS SHOULD BE IN THE DAMN BOWL. LIKE dry looking meat then asked if more Steak coming up NAW THATS ALL WE GOT TAKE IT OR LEAVE IT. # IT STAYED RIGHT THERE ON THE COUNTER WHERE HE RUBBED IT AGAINST THE TOMATOES ON PURPOSE...THEN THE SO CALLED MANAGER BLACK SKINNY GUY NO NAME TAG SUCKED ALSO. IF A CUSTOMER ASK TO SPEAK WITH YOU ABOUT HOW I WAS TREATED AND U don't even attempt to apologize or make it better Says Alot. #Wonder if I won't who I was with my face mask on would service been better NOPE # the people behind me was greeted way different ( was it because they was NOT BLACK) I WILL NOT BE RETURNING TO THIS LOCATION # Chipotle Hiring Gotta Do Better # Paying customers MATTER..# Pays to EAT AT HOME NOW
- DDDavidAug 3, 20251.0I usually don’t leave bad reviews, but my experience was just so bad I had to say something. I refuse to go back to this location ever since they got angry at me and told me to leave, because I came in 30-35 minutes before close. I’ve worked plenty of food service jobs and understand why employees wouldn’t want customers in customers to come in and order at the last second, but getting yelled at for coming in half an hour before close is ridiculous. I can’t imagine treating a customer like that even if they did come in at the last second. If I’m ever craving a burrito now I’m sure to go to any one of Richmond’s small businesses that all seem to have far superior food quality and don’t ruin my night for trying to pick up a quick meal.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Carytown Place serve?
Chipotle Carytown Place serves fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at Carytown Place?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Carytown Place offer takeout or delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order from Chipotle Carytown Place online or via an app?
Yes, you can order online through their website or via the Chipotle app available on the Apple App Store.
How can customers contact Chipotle Carytown Place via email or phone?
You can email them at va.1975.CarytownPl@chipotle.com or call at +1 804-977-6368.
Where is Chipotle Mexican Grill Carytown Place located?
It is located at 10 N Nansemond St, Richmond, VA 23221, in Richmond City.
Does Chipotle Carytown Place accept credit cards and offer gift cards or catering services?
Yes, they accept credit cards and offer catering, catering delivery, and gift cards.
Is Chipotle Carytown Place LGBTQ-friendly?
Yes, the location welcomes LGBTQ customers.
What nearby places can I visit around Chipotle Carytown Place?
Nearby, you can visit Hand and Stone Massage and Facial Spa for relaxation, Panera Bread for coffee and sandwiches, and The Fresh Market for grocery shopping.
How can nearby locations like Panera Bread or The Fresh Market enhance my visit to Chipotle at Carytown Place?
You can enjoy a meal at Chipotle and then walk to nearby spots like Panera Bread for coffee or The Fresh Market to pick up groceries or fresh bakery items, making your visit convenient and enjoyable.
Are there convenient transit or service points near Chipotle Carytown Place to aid my visit?
Yes, nearby services include EVgo electric vehicle charging stations, LibertyX Bitcoin ATM, and multiple ATMs like Presto! ATM, enhancing accessibility and convenience for visitors.