Chipotle Mexican Grill

3.4
1312 reviews
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Business Details

810 West Grace Street, Richmond, VA
23220, United States
(804) 254-9425
https://locations.chipotle.com/va/richmond/810-west-grace-street?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1191
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About

Mexican Restaurant
Chipotle VCU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
810 West Grace Street, Richmond, VA
23220, United States

Hours

Reviews

3.4
1,312 reviews
5 stars
468
4 stars
270
3 stars
162
2 stars
94
1 star
318

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about consistently skimpy portion sizes, particularly for meat and other main ingredients.

Customer Service

Many reviews highlighted rude and unhelpful staff, with several customers reporting negative interactions and poor service.

Food Quality

Feedback indicated issues with food quality, including overcooked chicken, stale chips, and unsanitary conditions.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty facilities and unsanitary practices observed.

Inconsistent Experience

Customers reported a mix of experiences, with some enjoying their food and service while others had significant complaints.
  • KM
    kenny muse
    4 days ago
    4.0
    Wasn't bad but staff play too much at night.
  • KH
    K. H.
    Jan 1, 2026
    5.0
    Associate was helpful, changed her gloves without protest when asked ans asked if I had any additional food allergies, and was very friendly and accommodating, which was greatly appreciated. Food was delicious as well!
  • NM
    Nicole Maynard
    Nov 25, 2025
    1.0
    Arrived 20 min before closing and the doors were already locked and employees were cleaning up. Guess they didn’t need/want the business.
  • LG
    Laila Ghaffari
    Nov 24, 2025
    1.0
    I got about 3 pieces of chicken in my bowl. They want us to get fat eating all this damn rice and sour cream. Give me my chicken 🥲
  • AB
    Alexandra Blackburn
    Nov 5, 2025
    2.0
    This is the worst chipotle I’ve ever been to. The employees are rude and give skimpy portions. They’re also always out of food. Just left here and they said they were out of Guacamole.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at 810 West Grace Street, Richmond, VA?

Chipotle Mexican Grill at 810 West Grace Street is open daily from 10:45 AM to 11:00 PM.

What types of food can I expect at Chipotle Mexican Grill near VCU?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients with responsibly sourced and wholesome ingredients.