Brand Certified
Chipotle Mexican Grill
3.3(1279 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
810 West Grace Street, Richmond, VA
23220, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 254-9425
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/810-west-grace-street?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1191
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle VCU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
1,279 reviews
5 stars
451
4 stars
260
3 stars
157
2 stars
94
1 star
317
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers complained about consistently small and skimpy portion sizes, especially for meat and main ingredients.
Customer Service
Many reviews highlighted rude and unhelpful staff, with several customers reporting negative interactions and poor service.
Food Quality
There were mixed reviews on food quality, with some customers noting issues like overcooked chicken, stale chips, and unsanitary conditions.
Availability
Customers frequently mentioned that the location often runs out of key ingredients, impacting their dining experience.
Cleanliness
Several reviews pointed out cleanliness issues within the restaurant, including dirty facilities and unsanitary food handling.
- SSS.M.5 days ago1.0The staff here are unbelievable. They literally play in your face with their skimpy portions and terrible attitude. They also charge you extra for stuff you didn't even order, and when addressed, they just shrug their shoulders. They take advantage of college students. And don't even bother writing up a complaint to Chipotle's customer service, they will defend this location and ghost you. Never coming back again. This is why Chipotle is losing money. NEVER AGAIN!
- KMkevin mahonFeb 23, 20262.0They run out of water cups by 1 pm here. Your manager needs to do proper inventory and determine how much stuff is used on a daily basis. Because if they run out of water cups you have to pay for a regular drink. Then the soda machine doesn’t have any working flavors once you pay so u payed soda price for a water. Portion sizes are weak too
- JFJustin fineFeb 14, 20261.0Foods alright but they don’t give water cups anymore.
- MBmint boongiJan 24, 20261.0portions here are absolutely terrible even if you order in person 😭
- SBSm Barbie19Jan 19, 20262.0They where out of food by 8pm and kept telling customers the person didnt prep right .. no chicken, no cheese, no onions and peppers. No steak . And they close at 11pm the manger was no better he had excuses as well . Jan 18th ,2026 at 8:16pm is when I came here and im sure im not going back. I actually only went because I had a gift card.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 810 West Grace Street, Richmond, VA?
Chipotle Mexican Grill at 810 West Grace Street is open daily from 10:45 AM to 11:00 PM.
What types of food can I expect at Chipotle Mexican Grill near VCU?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients with responsibly sourced and wholesome ingredients.
Does the Chipotle Mexican Grill at VCU offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery options for your convenience.
How can I order Chipotle food online or through an app near Richmond, VA?
You can order online at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Is Chipotle Mexican Grill near VCU LGBTQ-friendly?
Yes, the restaurant welcomes LGBTQ customers, ensuring an inclusive environment for all.
What is the contact information for the Chipotle Mexican Grill at 810 West Grace Street?
You can contact this location by phone at +1 804-254-9425 or by email at va.1191.vcu@chipotle.com.
Are there nearby restaurants where I can enjoy different cuisines near Chipotle at VCU?
Yes, nearby options include Noodles and Company for noodles and salads, Panera Bread for cafe-style dining, and CAVA for Mediterranean and Greek cuisine.
Can I find breakfast/brunch options near Chipotle Mexican Grill at VCU?
Yes, IHOP is nearby and offers breakfast and brunch in a restaurant setting.
Are there any beauty salons or spa services close to Chipotle at VCU?
Yes, Indigo and Atelier Cosmetic Tattooing, both offering beauty and spa services, are located near the Chipotle Mexican Grill at VCU.
What are some places of interest around Chipotle Mexican Grill at 810 West Grace Street that I could visit before or after dining?
You can visit Velocity Comics bookstore and gift shop for some unique finds, or check out Emanata for arts and entertainment experiences close by.
Brand Certified Facts from Chipotle Mexican Grill
Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: