Business Details
About
Mexican Restaurant
Chipotle VCU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,307 reviews
5 stars
465
4 stars
269
3 stars
162
2 stars
94
1 star
317
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers reported consistently small and skimpy portion sizes, often feeling shortchanged for the price paid.
Customer Service
Many reviews highlighted rude and unfriendly staff, with specific complaints about a cashier's attitude and poor service.
Food Quality
Several customers noted issues with food quality, including overcooked chicken, stale chips, and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online and mobile orders.
Cleanliness
The establishment was often described as dirty, with reports of unsanitary conditions and a lack of attention to cleanliness.
- ABAlexandra BlackburnNov 5, 20252.0This is the worst chipotle I’ve ever been to. The employees are rude and give skimpy portions. They’re also always out of food. Just left here and they said they were out of Guacamole.
- EEEleanorNov 1, 20251.0Horrible portions especially when you mobile order. I should not have to pay extra for portions that is considered normal at a different chipotle. They take advantage of college students and are rude. The chicken is gross with a weird taste and not to mention it’s really burnt half the time. If you can avoid this chipotle, please do.
- KVKhadijah VasserOct 30, 20251.0Hot mess. I’ll never betray willow lawn location again.
- SWSawyer WilkinsOct 26, 20252.0Best thing I can say is that it wasn't crowded, especially for Sunday afternoon, but the reason behind that quickly became clear. My company-wide gripe (and I know this might sound paranoid) is that they made the chips thinner. To be fair, I've been seeing this trend with a lot of big companies such as pepper's farm shrinking their bigger goldfish carton by a few ounces and hoping no one would notice. I'm not giving Chipotle a pass though. Call me crazy but I don't think it's right when a restaurant that charges $2 for a condiment cup starts selling chips so flimsy they can't stand up to that $3 guacamole. I'm also going to assume they are putting fewer chips in the bags themselves, especially after reading the review I attached. My location specific grape is that you can't block a point of egress. It's not taped off because it's broken, I checked. They just blocked it. That's a fire safety violation, whether it is inside at or out. It's also ADA non compliant, and they could use all the customers they can get. They definitely shouldn't be excluding disabled richmonders. It's bad enough you need a code to enter the bathroom and the knob barely functions. I'd say get it together, but I don't think they will. I'm curious what's gonna pop-up in this location when they close down.
- MMM.C.SOct 19, 20251.0If you don’t like the outfit one of your customers is wearing, keep it to yourself! There is literally ZERO reason to make faces and make people uncomfortable, especially teenage girls. You guys should be ashamed of yourselves. The fact that a grown woman feels like this is okay is beyond messed up. No wonder you have such a crappy rating. Do better!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 810 West Grace Street, Richmond, VA?
Chipotle Mexican Grill at 810 West Grace Street is open daily from 10:45 AM to 11:00 PM.
What types of food can I expect at Chipotle Mexican Grill near VCU?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients with responsibly sourced and wholesome ingredients.
Does the Chipotle Mexican Grill at VCU offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery options for your convenience.
How can I order Chipotle food online or through an app near Richmond, VA?
You can order online at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Is Chipotle Mexican Grill near VCU LGBTQ-friendly?
Yes, the restaurant welcomes LGBTQ customers, ensuring an inclusive environment for all.
What is the contact information for the Chipotle Mexican Grill at 810 West Grace Street?
You can contact this location by phone at +1 804-254-9425 or by email at va.1191.vcu@chipotle.com.
Are there nearby restaurants where I can enjoy different cuisines near Chipotle at VCU?
Yes, nearby options include Noodles and Company for noodles and salads, Panera Bread for cafe-style dining, and CAVA for Mediterranean and Greek cuisine.
Can I find breakfast/brunch options near Chipotle Mexican Grill at VCU?
Yes, IHOP is nearby and offers breakfast and brunch in a restaurant setting.
Are there any beauty salons or spa services close to Chipotle at VCU?
Yes, Indigo and Atelier Cosmetic Tattooing, both offering beauty and spa services, are located near the Chipotle Mexican Grill at VCU.
What are some places of interest around Chipotle Mexican Grill at 810 West Grace Street that I could visit before or after dining?
You can visit Velocity Comics bookstore and gift shop for some unique finds, or check out Emanata for arts and entertainment experiences close by.