Chipotle Mexican Grill

Reviews

• MM

  Matt Mahan

  4 days ago
  1.0
  Today I had the worst experience at a Chipotle I've ever had. At 1 pm, I come in to order my usual steak bowl. The lady behind the counter was asking for my choices well before even making it over to the station. I get my white rice, black beans, steak... and then she tells the cashier "chicken". I did not order chicken, nor would have. I tell her I wanted steak and she then decides to argue with me. "You said chicken", "I did not, I said steak", "You literally said chicken".. as she tosses the bowl behind her. She then proceeds to continue this and tells the cashier, again, "he literally said chicken" right in front of me. At this point, I was pretty close to turning around and walking out - and I should have because exactly what I expected happened. As she remakes my bowl, she's just throwing everything into it. No spreading, no measuring, spilling all over the counter and the bowl sides. Skimped on the steak, of course... And then, air born, tosses my bowl to the cashier stand without even putting the top on. All of this while continuing to mutter to herself about how "I said chicken", angrily. This was today. The last time I visited this location, I was given a literal cup of uncooked rice in a container instead of the chips I had asked for... Upon returning the next day (in which they did not listen and ruined my bowl as well by dumping queso on it even when I said no and visibly shook my head), the cashier did not believe me. He did not believe that this Chipotle branded container filled with uncooked rice had been given to me in place of chips. Where would one have even gotten that? Most bizarre experience... I don't know if I will ever be returning to this location after the last 3 visits have been tainted by customer service. There are plenty of other options in the area that will happily take my money, and not leave me feeling frustrated and disappointed.
• WF

  Wendy Farrish

  Nov 11, 2025
  2.0
  I’m a huge chipotle fan. I was down in Richmond waiting to pick up my dog from surgery and decided to kill time and get some lunch. The rice was chunky and not seasoned. Pulling out big clumps of soggy rice was very unappetizing - immediately lost my appetite. Won’t got there again.
• BJ

  Bob Jones

  Nov 5, 2025
  1.0
  Service was terrible and unprofessional. There was no one else in the restaurant when I entered and my order still took forever. When I received my food, it looked sloppy and unappetizing. I believe the person who took my orders name was Liam so if you ever see him working there you might as well just leave and go to another Chipotle.
• KS

  Karma Simpson

  Nov 5, 2025
  1.0
  Not too long ago I went to this chipotle and I went with a few friends. When I went in there I saw a guy, I think his name is Liam. He didn’t wash his hands or put on gloves before he served me. I had to tell him to do so and the line was very unclean. I am so dissatisfied with this establishment and I’ll just go to the Carytown location instead. Disgusting.
• TS

  Trinity Smith

  Nov 5, 2025
  1.0
  Worst chipotle I’ve ever been to. The line is never clean, they’re always cross contaminating (sour cream in the lettuce???). I was served by a manager named Liam. He was very rude, moved 2 mph, and I did not appreciate his attitude. I will never be coming back.

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