Brand Certified
Chipotle Mexican Grill
3.4(1363 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
4930 W Broad St, Richmond, VA
23230, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 282-4081
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/4930-w-broad-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=855
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Willow Lawn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
1,363 reviews
5 stars
528
4 stars
255
3 stars
142
2 stars
117
1 star
321
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and often dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portion sizes, and unappetizing food.
Cleanliness
The restaurant was frequently described as dirty, with unclean dining areas and food preparation stations.
Ingredient Availability
Customers often encountered shortages of key ingredients, leading to frustration and dissatisfaction.
Overall Experience
The location received a significant number of negative reviews, with many customers expressing disappointment and a lack of intention to return.
- APA P2 days ago5.0I leave Innsbrook to drive to this Chipotle. Ten times better than the one out here on ALL LEVELS. So far through the years,I have never been disappointed! Please keep up the good work. However, I do always have to ask for more rice and more protein. I'm not a toddler. Lol
- DLDeandre LundyFeb 23, 20262.0Food was good but we came in at 7:30 pm and the guy only me and my homeboy both half scoop of everything,pretty much had a kids meal serving
- JBJohn BrownFeb 15, 20261.0Overpriced slop served by underpaid and overworked people. I can’t understand why anyone would subject themselves to this.
- BDBenjamin DouglassFeb 11, 20265.0Good service, attention, clean and food was good.
- MNMatthew NorrisFeb 5, 20262.01. No white rice or fajitas on the main line (asked a little more chicken or queso for the trouble. “No”) yet they wouldn’t take it from the online ordering area. 2. While eating, a guy comes into the eating area and starts dragging chairs LOUDLY back their tables. I ask him to do it quietly and he kept going LOUDLY. 3. While eat, the kitchen staff is talking and laughing really loudly. Place seems unorganized and unprofessional in general, lacking customer service. Not well trained people in my opinion. Won’t come back to this location.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Willow Lawn?
Chipotle Mexican Grill at Willow Lawn is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Richmond, VA?
It is located at 4930 W Broad St, Henrico, Richmond, VA 23230, USA.
Does Chipotle Willow Lawn offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at Willow Lawn?
You can order online via their website at https://order.chipotle.com or use the Chipotle app available on the App Store.
What kind of food does Chipotle Mexican Grill at Willow Lawn serve?
They serve customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients with no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill at Willow Lawn LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby transit options can help me reach Chipotle at Willow Lawn?
The GRTC Pulse - Willow Lawn bus station and Willow Lawn station are nearby transit options that can help you easily access Chipotle.
Are there any banks near Chipotle Mexican Grill at Willow Lawn?
Yes, Bank of America ATM and Bank of America Financial Center are nearby for your banking needs.
What other dining options can I find close to Chipotle at Willow Lawn?
Nearby dining options include Hardee's, a burger and American restaurant, and Panera Bread, a café and bakery.
Does Chipotle at Willow Lawn participate in a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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