Brand Certified
Chipotle Mexican Grill
3.3(883 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
11728 W Broad St, Richmond, VA
23233, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 360-8033
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/11728-w-broad-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=525
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Short Pump is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.3
883 reviews
5 stars
330
4 stars
171
3 stars
83
2 stars
62
1 star
237
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional behavior from staff, including poor communication and lack of attentiveness.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with customers feeling they were not receiving value for their money.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors, raising concerns about overall hygiene.
Food Quality
Feedback indicated issues with food quality, including stale ingredients and unsatisfactory preparation, leading to dissatisfaction among patrons.
- NSNeil Spoonhower3 days ago1.0Absolutely atrocious service. My wife asked if, like she does at may other Chipotle restaurants of they could put the hot items in one container and the cold in a separate. She wasnt eating for a while and wanted it to stay fresh and not get soggy. Doesn't seem like a bad idea, other locations seem to agree. Being refused this small request she asked to speak to a manager. The manager was asked to come over and refused. Blatantly looked at my wife and ignored the request.
- SVSameer VFeb 21, 20262.0Salty food! Wrong billing and didn’t give all the items in the kids menu
- WHWilliam HolmanFeb 18, 20261.0Workers look miserable, have airpods in. No greeting. Bad food. Do not come here.
- JDjudy dayFeb 10, 20261.0Well this is the 2nd time I have ordered a chicken bowl and had pieces of bone and grissle in it and it just gags me when it happens and I have to throw it away after losing my appetite. Why can’t they do a better job of this. In years past I never had this issue. ☹️
- JLJennifer LowdenFeb 5, 20261.0Every single time I come here, the floors are always disgusting! They’re wet and sticky with literal puddles of water. This visit was the last straw. I ordered a chicken bowl, and the employee scooped a full spoon of chicken, then dumped half of it back before putting it in my bowl. When I asked for a full serving, he looked at it and said, “That is a full serving.” If that’s the case, why was half the spoonful poured back out? Chipotle has become outrageously expensive, the portions are shrinking, and now they’re literally dumping food out of the spoon in front of customers. On top of that, the restaurant is dirty and the food no longer fresh. This place nickel-and-dimes customers while charging premium prices. Chipotle in 2026 is a scam.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Short Pump offer?
Chipotle Short Pump offers Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at 11728 W Broad St, Richmond?
Chipotle Short Pump is open every day from 10:45 AM to 11:00 PM.
Does the Chipotle Short Pump location offer online ordering and delivery?
Yes, this location provides in-store pickup and delivery services, with online ordering available through their website and app.
How can I contact Chipotle Mexican Grill in Short Pump by phone or email?
You can call them at +1 804-360-8033 or email va.0525.shortpump@chipotle.com for inquiries.
Does Chipotle Short Pump accommodate dietary preferences such as natural ingredients or sustainable sourcing?
Yes, Chipotle focuses on using responsibly sourced, natural ingredients without artificial colors, flavors, or preservatives, following their 'Food with Integrity' principles.
Where is Chipotle Short Pump located and what is nearby for shopping or entertainment?
Chipotle is located at 11728 W Broad St in Henrico, Richmond, VA, near HH Gregg, The Container Store, Regal Short Pump cinema, and several furniture and clothing stores in the Short Pump Town Center area.
Can I visit any other dining options around Chipotle Short Pump?
Yes, nearby dining options include Mezeh Mediterranean Grill offering Middle Eastern cuisine and Chili's Grill & Bar for American-style food.
What nearby places can help customers find their way to Chipotle Short Pump?
Customers can use landmarks like the Regal Short Pump cinema, Starbucks coffee shop, or HH Gregg appliance store to help locate the Chipotle restaurant.
Does Chipotle Short Pump provide catering services?
Yes, the location offers catering and catering delivery services for various events.
What social media channels can I follow for updates from Chipotle Mexican Grill?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for the latest news and offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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