Chipotle Mexican Grill

3.5
490 reviews
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About

Mexican Restaurant
Chipotle Regency Square Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8675 Quioccasin Rd, Richmond, VA
23229, United States

Hours

Reviews

3.5
490 reviews
5 stars
209
4 stars
93
3 stars
50
2 stars
28
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with complaints about poor service and lack of attention.

Food Quality

Many reviews highlighted inconsistent food quality, including complaints about bland flavors, incorrect orders, and unsanitary conditions.

Portion Sizes

Several customers expressed dissatisfaction with small portion sizes and stingy servings, particularly regarding meat and toppings.

Cleanliness

The dining area was frequently described as dirty, with reports of unclean tables and floors.

Mixed Experiences

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency at this location.
  • KK
    Kee
    4 days ago
    1.0
    It’s 930 pm and they are closing up already although they close at 10pm. Asked for chicken and white rice they said we are not restocking tonight. Which is weird because yall have a full hour and half left. Very poor service and very poor environment. Would not choose
  • MH
    Maura Hagan
    5 days ago
    4.0
    similar to other Chipotle locations
  • LR
    Lailah R
    Dec 29, 2025
    1.0
    As a fan of great service and the best reviews I must say that each of my family members have experienced on separate occasions the following: tiny scoops of food, service too fast that you can barely say what you want, low on food availability and smaller portions of food. I’m not sure if the manager is telling them to take small baby scoops for inventory but other customers complain as well.
  • OC
    Oliver C
    Dec 14, 2025
    5.0
    Typical Chipotle. The dining area is usually dirty. I take mine to go.
  • ES
    Edismar Alejandra Carrizo Santana
    Dec 12, 2025
    1.0
    Second time I've had a bad experience when I order online at this chipotle. They have left a large space on my plate and only covered with sour cream, I don't think I can buy an almost empty plate.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Regency Square Mall serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, wholesome ingredients with no artificial colors, flavors, or preservatives.

What are the hours of operation for Chipotle Mexican Grill at 8675 Quioccasin Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.