Brand Certified
Chipotle Mexican Grill
3.5(463 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
8675 Quioccasin Rd, Richmond, VA
23229, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 750-2050
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/8675-quioccasin-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3118
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Regency Square Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
463 reviews
5 stars
192
4 stars
85
3 stars
49
2 stars
28
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of attention.
Food Quality
Several customers reported issues with food quality, including bland flavors, incorrect orders, and unsanitary conditions.
Portion Sizes
Many reviews mentioned inconsistency in portion sizes, with complaints about small servings and being charged extra for additional food.
Cleanliness
The dining area was frequently described as dirty, with complaints about unclean tables and floors.
Management Issues
Customers noted a lack of effective management, with reports of unresponsive staff and unresolved complaints.
- MMMelissa MangerJan 24, 20261.0I will post the picture if I don’t get this resolved. The “manager” yelled at me husband. His friends were in front of my husband and he loaded the bowls up happily for them. My husband sees a small scoop of chicken on his bowl and says something. The manager then says “ get your food or get outta here”. When asked the managers name he wouldn’t give and was not wearing a name tag. So we took a photo. Someone needs to contact me before I go to every outlet I can about this experience. We spend so much money at this location and I can say we will never return. I will drive out of my way to another location so we will not have the disrespect while patronizing a business. Sadly, after looking at the reviews, I see that this is common practice here so whoever the owner is your employees are ruining your business and you need to do something. I want someone to reach out to me. Give me an email or a link or you will see my response to this everywhere you can imagine.
- KKKeeJan 8, 20261.0It’s 930 pm and they are closing up already although they close at 10pm. Asked for chicken and white rice they said we are not restocking tonight. Which is weird because yall have a full hour and half left. Very poor service and very poor environment. Would not choose
- MHMaura HaganJan 7, 20264.0similar to other Chipotle locations
- LRLailah RDec 29, 20251.0As a fan of great service and the best reviews I must say that each of my family members have experienced on separate occasions the following: tiny scoops of food, service too fast that you can barely say what you want, low on food availability and smaller portions of food. I’m not sure if the manager is telling them to take small baby scoops for inventory but other customers complain as well.
- ESEdismar Alejandra Carrizo SantanaDec 12, 20251.0Second time I've had a bad experience when I order online at this chipotle. They have left a large space on my plate and only covered with sour cream, I don't think I can buy an almost empty plate.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Regency Square Mall serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, wholesome ingredients with no artificial colors, flavors, or preservatives.
What are the hours of operation for Chipotle Mexican Grill at 8675 Quioccasin Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Regency Square Mall offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
Can I order Chipotle meals online via an app?
Yes, you can order through the Chipotle app available on the Apple App Store or via their online ordering website.
How can I contact Chipotle Mexican Grill at the Regency Square Mall?
You can reach them by phone at +1 804-750-2050 or via email at VA.3118.RegencyMall@chipotle.com.
Does Chipotle Mexican Grill at Regency Square Mall offer catering services?
Yes, they provide catering and catering delivery services.
Which social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is active on Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit before or after dining at Chipotle Mexican Grill?
Nearby options include MOD Pizza for pizza lovers, Twin Hickory Tavern - Parham for more Mexican cuisine, and Sloop John B for seafood and drinks.
Are there other places nearby Chipotle where I can relax or get a coffee?
Yes, Starbucks nearby is a convenient spot to enjoy coffee or use internet cafe services before or after your meal at Chipotle.
What nearby shops and services can I visit in Regency Square Mall area around Chipotle?
You can explore shops like Macy's for department store shopping, Bath & Body Works for beauty products, and R Nails & Spa for salon services near Chipotle.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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