Brand Certified
Chipotle Mexican Grill
3.7(795 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
8955 Staples Mill Rd, Richmond, VA
23228, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(804) 200-4725
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/richmond/8955-staples-mill-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1832
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Staples Mill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.7
795 reviews
5 stars
344
4 stars
185
3 stars
75
2 stars
40
1 star
151
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold meals, undercooked rice, and old or brown guacamole.
Portion Sizes
Many reviews mentioned that portion sizes were consistently small, with customers feeling shortchanged when asking for more.
Customer Service
There were numerous complaints about rude or unprofessional staff, with some customers feeling ignored or disrespected during their visits.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and unsanitary conditions.
Availability of Ingredients
Customers expressed frustration over the location frequently running out of key ingredients, especially during peak hours.
- PWPaul WhiteFeb 19, 20261.0I have been in here several times and each time their " system is down" and they are unable to take card. They are very un professional and have no problem solving skills. Appears to be a ongoing problem for this location.
- DJDouglas JochamFeb 17, 20265.0Hands down best chipotle in all of Richmond and I say this as a *Certified Chipotle Expert* Food and service is reminiscent of 2010s era VCU Chipotle. Shout out to Adnan, IYKYK 🫡
- LDLamonie DandridgeFeb 4, 20261.0Went in to place an order and was told they are only accepting online orders only. No signs on the door or anything just word of mouth from current customer.
- NRNathaniel RedmanDec 10, 20255.0Food and service are great, the eating space could be a little cleaner tho
- ZMZachery MiniardDec 4, 20252.0Had orders 2 bowls with guac, recover them with brown old guacamole…..
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Staples Mill Rd offer?
Chipotle Staples Mill offers customizable Mexican-style fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 8955 Staples Mill Rd?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill Staples Mill offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I place an order online or through an app for Chipotle Staples Mill?
You can order online via their website or through the Chipotle app available on the App Store using the provided quick link.
Is Chipotle Staples Mill accommodating to LGBTQ customers?
Yes, the location welcomes LGBTQ customers as part of its inclusive environment.
What payment methods are accepted at Chipotle Mexican Grill on Staples Mill Rd?
Chipotle accepts credit cards and offers gift cards among other payment options.
What nearby grocery stores can customers visit before or after dining at Chipotle Staples Mill?
Customers can visit ALDI USA and Kroger Grocery Pickup and Delivery for their grocery needs near Chipotle.
Are there coffee shops near Chipotle Mexican Grill at Staples Mill Rd for a beverage or snack?
Yes, nearby coffee options include Starbucks and the Kroger Fuel Center coffee shop, perfect for grabbing a drink before or after your meal.
What entertainment or shopping options are available near Chipotle Staples Mill?
Nearby you can find Game Stop for video games and electronics, Target Store Richmond-Near-Nw for shopping, and Redbox for video rentals.
Can customers get automotive or tire services near Chipotle at Staples Mill?
Yes, Discount Tire is close by offering tire sales and automotive services for your convenience.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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