Chipotle Mexican Grill

3.7
785 reviews
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Business Details

8955 Staples Mill Rd, Richmond, VA
23228, United States
(804) 200-4725
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Staples Mill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8955 Staples Mill Rd, Richmond, VA
23228, United States

Hours

Reviews

3.7
785 reviews
5 stars
339
4 stars
184
3 stars
74
2 stars
39
1 star
149

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, old guacamole, and unappetizing ingredients.

Portion Sizes

Many reviews mentioned that portion sizes have decreased significantly, with customers feeling shortchanged on their orders.

Customer Service

Service quality varied widely; some customers experienced friendly and helpful staff, while others reported rudeness and lack of attention.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple reviews noting dirty tables and unsanitary conditions.

Availability of Ingredients

Numerous customers expressed frustration over the location frequently running out of key ingredients, especially during peak hours.
  • FJ
    Frederick A Jasper
    6 days ago
    1.0
    Unfortunately, I receive cold food again from that location. After speaking with (Manager or assume to be) about concerns, not he was extremely condescending and nonchalant, he ends the conversation by saying "That is not my job". As a result, I can no longer a store who doesn't believe good customer service. Disappointed to say the least
  • ED
    Elayna Duncan
    Nov 14, 2025
    2.0
    I asked for more chicken and i got 4 TINY extra pieces of chicken...
  • KF
    Kaylee Fowler
    Oct 19, 2025
    4.0
    I like that you pick what is in your bowl so it is customized! I got my order to go.
  • LF
    Liller Freeman
    Oct 6, 2025
    1.0
    This is one of the worst locations!! The rice is always undercooked. Doesn't have that awesome cilantro pop for taste. The fajita vegetables are overcooked there's no flavor. Explain how is the food cold if i just ordered it? Too top it off somebody always on that line that dont want to work!! Its way too many dependable people that need a job for this foolishness. Not a smile, not a hey welcome to Chipotle nothing. Imma have to Google how to cook this stuff aint no way imma keep giving you all my money
  • GB
    George Bahi
    Sep 25, 2025
    1.0
    This place is a joke I ask for rice and they put literally half a spoon of rice same thing with the meat. When I ask for more they put like a quarter spoon full. Staff is rude and the place is always dirty.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Staples Mill Rd offer?

Chipotle Staples Mill offers customizable Mexican-style fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 8955 Staples Mill Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.