Chipotle Mexican Grill

3.7
788 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

8955 Staples Mill Rd, Richmond, VA
23228, United States
(804) 200-4725
https://locations.chipotle.com/va/richmond/8955-staples-mill-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1832
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Staples Mill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8955 Staples Mill Rd, Richmond, VA
23228, United States

Hours

Reviews

3.7
788 reviews
5 stars
341
4 stars
184
3 stars
75
2 stars
40
1 star
148

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, old guacamole, and small portion sizes.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food contamination concerns.

Inconsistent Availability

Customers noted that the location frequently ran out of key ingredients and had limited menu options available, especially during late hours.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, noting good experiences at certain times.
  • NR
    Nathaniel Redman
    Dec 10, 2025
    5.0
    Food and service are great, the eating space could be a little cleaner tho
  • ZM
    Zachery Miniard
    Dec 4, 2025
    2.0
    Had orders 2 bowls with guac, recover them with brown old guacamole…..
  • FJ
    Frederick A Jasper
    Nov 19, 2025
    1.0
    Unfortunately, I receive cold food again from that location. After speaking with (Manager or assume to be) about concerns, not he was extremely condescending and nonchalant, he ends the conversation by saying "That is not my job". As a result, I can no longer a store who doesn't believe good customer service. Disappointed to say the least
  • ED
    Elayna Duncan
    Nov 14, 2025
    2.0
    I asked for more chicken and i got 4 TINY extra pieces of chicken...
  • KF
    Kaylee Fowler
    Oct 19, 2025
    4.0
    I like that you pick what is in your bowl so it is customized! I got my order to go.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Staples Mill Rd offer?

Chipotle Staples Mill offers customizable Mexican-style fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 8955 Staples Mill Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.