Business Details
About
Sandwich RestaurantFast Food Restaurant
Location
Hours
Reviews
4.2
356 reviews
5 stars
236
4 stars
46
3 stars
24
2 stars
22
1 star
28
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its taste, particularly the cheesesteaks and fries, though some noted inconsistencies in quality and seasoning.
Service Issues
Several reviews highlighted problems with service, including order mistakes, unresponsive staff, and long wait times.
Cleanliness
The cleanliness of the restaurant received mixed feedback, with some customers noting a clean environment while others reported dirty bathrooms and unsanitary conditions.
Customer Service
While many customers appreciated friendly and helpful staff, there were notable complaints about rude service and lack of attentiveness.
Delivery Problems
Multiple customers experienced issues with delivery orders, including missing items and poor communication.
- LSLyndsie ShifflettNov 5, 20255.0The gentleman in the front was so kind and welcoming and even went as far as recommending things that he has had to the customers he is a great worker definitely keep him!
- PPPeace& ProsperityNov 4, 20255.0Very good service. The manager cares about the food and service quality.
- ARAntony RoysterOct 29, 20253.0I got the cheesesteak combo. Everything was excellent until I pulled a long piece of hair out of my mouth! I'm not sure what can be done to prevent this other than wearing hair nets.
- RRRogerOct 14, 20255.0Best cheese steak so far in Richmond.
- KPKadi POct 1, 20251.0I ordered food it was delivered through grubhub. I never received my food. I tried to call Charleys and the number just goes straight to voicemail EVERY SINGLE TIME. Extremely unprofessional and I'm out $40
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks on weekdays?
Charleys Cheesesteaks is open from 10:00 AM to 10:00 PM Monday through Friday.
Is Charleys Cheesesteaks open on Sundays?
Yes, the restaurant is open from 10:00 AM to 7:00 PM on Sundays.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service as they are closed for delivery all week.
Can I use the drive-through option at Charleys Cheesesteaks?
Drive-through service is not available at Charleys Cheesesteaks as their drive-through hours are closed every day.
Is takeout available at Charleys Cheesesteaks?
No, takeout is not available since takeout hours are closed on all days.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1500 W Broad St., Richmond, VA 23220, United States.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What popular stores are located near Charleys Cheesesteaks?
Nearby stores include Dollar Tree for shopping and party supplies, GameStop for video games and electronics, and Foot Locker for shoes and fashion accessories.
Are there any coffee shops near Charleys Cheesesteaks where I can grab a drink?
Yes, Starbucks and Aroma Cafe & Lounge are nearby options for coffee and light refreshments.
What local attractions or landmarks can I visit near Charleys Cheesesteaks?
You can visit the 1510 Lofts, which is a notable landmark and accommodation, as well as the West Broad Street Commercial Historic District and Ascend RVA, all nearby points of interest.