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Charleys Cheesesteaks

4.3
(607 reviews)

Business Details

1500 W Broad St., Richmond, VA
23220, United States
(804) 214-4224
https://order.charleys.com/menu/richmond/

About

Sandwich RestaurantFast Food Restaurant

Location

Charleys Cheesesteaks
1500 W Broad St., Richmond, VA
23220, United States

Hours

Reviews

4.3
607 reviews
5 stars
432
4 stars
69
3 stars
31
2 stars
30
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers praised the cheesesteaks and wings for their taste, but some reported issues with blandness and missing ingredients.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and incorrect orders.

Cleanliness

While many noted the restaurant was clean, some mentioned unsanitary conditions in the bathroom and outside seating area.

Delivery Problems

Multiple customers reported issues with delivery, including missing items and unresponsive customer service.

Positive Staff Interactions

Despite some negative experiences, many customers appreciated friendly and helpful staff during their visits.
  • TS
    Tristan Strite
    Jan 17, 2026
    5.0
    This food is amazing 🤩 keep these guys in business
  • JW
    Jamie Wagstaff
    Jan 2, 2026
    5.0
    Delicious cheese steaks
  • NP
    Nisha Parham
    Dec 7, 2025
    1.0
    My name is Lisa and I went to this place because my daughter and I wanted some wings, I love their wings and prior to me coming there I told the guy his name is Broic I believe I told him the situation and he yelled at me and said I came here before and said the same thing over and over again - when I said ti you how disappointed I was ;( I really truly was now prior to me coming there before he was very flirty, and asked me so many questions , I ignored him this time around but my daughter came in honestly and she bought wings, but they gave her a flats He says that the order was not wrong and that I was lying and I was hurt because this was one of the first places that I went to when I first moved here, I had them for a whole two weeks month an then tonight I asked him for the number he said, go outside and look for it. It’s on the door. He’s not giving it to me. I’ve never felt so disrespected in my entire life by any employer, a little he stares too much. He was very, very, very, very disrespectful evasive and rude to me , I just couldn’t believe it. I would never as long as I live ever encourage anybody to visit this location in men Allen on dominion Blvd he called me a liar. He wouldn’t give me the number so I can speak to another person who was more sensible than him, but this is absolutely the worst place to visit and I live around here, but I’ll never return back there.
  • LS
    Lyndsie Shifflett
    Nov 5, 2025
    5.0
    The gentleman in the front was so kind and welcoming and even went as far as recommending things that he has had to the customers he is a great worker definitely keep him!
  • PP
    Peace& Prosperity
    Nov 4, 2025
    5.0
    Very good service. The manager cares about the food and service quality.

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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