Business Details
About
Sandwich RestaurantFast Food Restaurant
Location
Hours
Reviews
4.2
357 reviews
5 stars
236
4 stars
46
3 stars
24
2 stars
22
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for rudeness and lack of attentiveness.
Food Quality
Food quality is inconsistent; while many customers enjoyed the cheesesteaks and fries, others reported issues with blandness, missing ingredients, and unsatisfactory preparation.
Cleanliness
The restaurant's cleanliness received positive mentions, but there were also complaints about dirty bathrooms and flies.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect orders, leading to dissatisfaction.
- NPNisha ParhamDec 7, 20251.0My name is Lisa and I went to this place because my daughter and I wanted some wings, I love their wings and prior to me coming there I told the guy his name is Broic I believe I told him the situation and he yelled at me and said I came here before and said the same thing over and over again - when I said ti you how disappointed I was ;( I really truly was now prior to me coming there before he was very flirty, and asked me so many questions , I ignored him this time around but my daughter came in honestly and she bought wings, but they gave her a flats He says that the order was not wrong and that I was lying and I was hurt because this was one of the first places that I went to when I first moved here, I had them for a whole two weeks month an then tonight I asked him for the number he said, go outside and look for it. It’s on the door. He’s not giving it to me. I’ve never felt so disrespected in my entire life by any employer, a little he stares too much. He was very, very, very, very disrespectful evasive and rude to me , I just couldn’t believe it. I would never as long as I live ever encourage anybody to visit this location in men Allen on dominion Blvd he called me a liar. He wouldn’t give me the number so I can speak to another person who was more sensible than him, but this is absolutely the worst place to visit and I live around here, but I’ll never return back there.
- LSLyndsie ShifflettNov 5, 20255.0The gentleman in the front was so kind and welcoming and even went as far as recommending things that he has had to the customers he is a great worker definitely keep him!
- PPPeace& ProsperityNov 4, 20255.0Very good service. The manager cares about the food and service quality.
- ARAntony RoysterOct 29, 20253.0I got the cheesesteak combo. Everything was excellent until I pulled a long piece of hair out of my mouth! I'm not sure what can be done to prevent this other than wearing hair nets.
- RRRogerOct 14, 20255.0Best cheese steak so far in Richmond.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks on weekdays?
Charleys Cheesesteaks is open from 10:00 AM to 10:00 PM Monday through Friday.
Is Charleys Cheesesteaks open on Sundays?
Yes, the restaurant is open from 10:00 AM to 7:00 PM on Sundays.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service as they are closed for delivery all week.
Can I use the drive-through option at Charleys Cheesesteaks?
Drive-through service is not available at Charleys Cheesesteaks as their drive-through hours are closed every day.
Is takeout available at Charleys Cheesesteaks?
No, takeout is not available since takeout hours are closed on all days.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1500 W Broad St., Richmond, VA 23220, United States.
What payment methods does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What popular stores are located near Charleys Cheesesteaks?
Nearby stores include Dollar Tree for shopping and party supplies, GameStop for video games and electronics, and Foot Locker for shoes and fashion accessories.
Are there any coffee shops near Charleys Cheesesteaks where I can grab a drink?
Yes, Starbucks and Aroma Cafe & Lounge are nearby options for coffee and light refreshments.
What local attractions or landmarks can I visit near Charleys Cheesesteaks?
You can visit the 1510 Lofts, which is a notable landmark and accommodation, as well as the West Broad Street Commercial Historic District and Ascend RVA, all nearby points of interest.