Brand Certified
CAVA
4.5(1258 reviews)
Certified by CAVA • Mar 01, 2026
Business Details
11780 W Broad Street, Richmond, VA
23233, United States
Certified by CAVA • Mar 01, 2026
(804) 210-5949
Certified by CAVA • Mar 01, 2026
https://cava.com/locations/short-pump-va
Certified by CAVA • Mar 01, 2026
About
Certified by CAVA • Mar 01, 2026
Mediterranean RestaurantCAVA
CAVA is a fast-casual Mediterranean restaurant serving feel-good food with customizable greens + grains bowls, salads, and pitas.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by CAVA • Mar 01, 2026
Hours
Certified by CAVA • Mar 01, 2026
Reviews
4.5
1,258 reviews
5 stars
881
4 stars
228
3 stars
81
2 stars
24
1 star
44
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food for being fresh, flavorful, and well-prepared, although some noted issues with specific items like lentils and portion sizes.
Customer Service
Many reviews highlighted the friendly and helpful staff, with specific mentions of employees who provided exceptional service, though there were occasional reports of staff appearing frustrated.
Cleanliness
While most customers found the restaurant clean and well-maintained, there were several complaints about hygiene issues, particularly regarding cleanliness of tables and food handling.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect charges, which negatively impacted their overall experience.
- WWwells4 days ago5.0portions are large and fresh, been to other locations but keep coming back to this one as the staff is really friendly and welcoming which i cant say for all locations in richmond. my favorite cashier has like a nose piercing i think his name is Bibbi. i will always drive a little father when i get off of church just becuase this cava is so consistent with good service!
- EDEyob Desta4 days ago5.0Would give 6 stars if I could, amazing experience. Food was delicious and well portioned. My cashier( I think his name was Bibby) was very nice. They gave a great recommendation for what to get. Will definitely become a regular.
- DGDiane GallegosFeb 23, 20262.0I usually enjoy Cava very much, but the short pump location fell short. The young lady working the line didn't even speak and seemed annoyed to fill my order. The steak was tough and several pieces were inedible. The location itself is lovely and seemed clean and well maintained.
- SAS AFeb 14, 20263.0I visited this location today and ordered a bowl. While going down the line, one of the team members assisting me appeared frustrated, which made the interaction feel uncomfortable. At the end of the line, I asked about pita chip flavors and was told it would be about a five-minute wait. Unfortunately, I didn’t have the extra time, so I decided to proceed without them. I understand that things can get busy, but I hope future interactions can feel a bit more welcoming and patient, especially when customers are simply asking questions or working within time constraints. Overall, I appreciate the food quality and hope the service experience improves.
- KGKerouls GayedFeb 8, 20265.0Cava Grill offers an outstanding dining experience with delicious food that truly satisfies the palate. Every dish is crafted with fresh ingredients and bold flavors that keep you coming back for more. The customer service is equally impressive—friendly, attentive, and always ready to make your visit enjoyable. Whether you're dining in or grabbing a quick meal, Cava Grill consistently delivers great food and excellent service. Highly recommended!
Frequently Asked Questions About CAVA
What type of cuisine does CAVA in Richmond, VA serve?
CAVA is a fast-casual Mediterranean restaurant that offers customizable greens and grains bowls, salads, and pitas.
What are the operating hours of CAVA on W Broad Street in Richmond?
CAVA is open daily from 10:30 AM to 10:00 PM.
Is CAVA in Richmond open on major holidays?
No, CAVA is closed on Thanksgiving Day (Nov 27, 2025), Christmas Eve (Dec 24, 2025), and Christmas Day (Dec 25, 2025).
Where exactly is the CAVA restaurant located in Richmond?
CAVA is located at 11780 W Broad Street, in Building P2 on Macy's side, Richmond, VA 23233.
Does CAVA offer online ordering and delivery services?
Yes, CAVA offers online ordering and delivery. You can place orders via their delivery site at https://cava.com/ or https://order.cava.com/stores.
Which payment methods are accepted at CAVA in Richmond?
CAVA accepts American Express, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is CAVA accessible for customers with disabilities?
Yes, CAVA has wheelchair accessible entrances, parking, seating, and restrooms to accommodate customers with disabilities.
What other dining options are near CAVA at Short Pump in Richmond?
Nearby dining options include Applebee's, Red Robin @ Short Pump, Maggiano's Little Italy, and Perry's Steakhouse & Grille, offering a variety of cuisines for customers to explore before or after visiting CAVA.
Are there shopping options near CAVA where I can visit along with dining?
Yes, nearby shopping options include Justice (children's clothing), Soft Surroundings (t-shirts), Crate and Barrel (home decor), Urban Outfitters (clothing), and Kendra Scott (jewelry).
What health and wellness services are available near CAVA at Short Pump?
Near CAVA you can find OrthoVirginia Ortho On Call and Physical Therapy, VCU Health Ambulatory Surgery Center, Hand & Stone Massage and Facial Spa, RX3 Compounding Pharmacy, and Dermlounge Dermatologist and Medical Spa.
Brand Certified Facts from CAVA
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