CAVA

4.2
499 reviews
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Business Details

1601 Willow Lawn Drive, Richmond, VA
23230, United States
(804) 288-8822
http://cava.com/
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About

Mediterranean Restaurant
CAVA is a fast-casual Mediterranean restaurant serving feel-good food with customizable greens + grains bowls, salads, and pitas.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

CAVA
1601 Willow Lawn Drive, Richmond, VA
23230, United States

Hours

Reviews

4.2
499 reviews
5 stars
339
4 stars
52
3 stars
25
2 stars
25
1 star
58

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the freshness and flavor of the food, with many highlighting specific dishes like the steak and harissa bowl.

Service Experience

While many reviews noted excellent service from staff members, particularly the general manager Alex, there were also complaints about inconsistent service and long wait times.

Cleanliness Issues

Several customers reported cleanliness problems at the location, including sticky tables and dirty floors.

Portion Sizes

There were mixed reviews regarding portion sizes, with some customers feeling that they received insufficient amounts for the price paid.

Staff Friendliness

Many reviews highlighted the friendliness and helpfulness of the staff, contributing positively to the overall dining experience.
  • JS
    Julia Small
    4 days ago
    5.0
    Alex was amazing!!! My flights got cancelled and he was so so KIND. Need more people like him!!
  • BC
    Brie Craddock
    Nov 16, 2025
    5.0
    I’m not sure if Alex is the manager at this location or not, but he was the best. This was the best experience I’ve had at any Cava ever, he walked my parents through how to order and let them taste samples so they knew what they would like. After helping us in line, he even bussed the table: he was every role. Thank you so much, Alex, for your attention to my family and turning our experience from glum to amazing.
  • LB
    Libby Browder
    Nov 10, 2025
    5.0
    Great service and good portions! Unlike other locations in RVA, they actually fill it to the top, so you get your money's worth. Nice and clean, plus plenty of outdoor seating.
  • MM
    Me
    Nov 5, 2025
    2.0
    Pretty disappointed this location doesn’t consider ems as first responders. Only fire and police. Portions were smaller at this location than others. $20 for majority rice and veggie is pretty ridiculous
  • AW
    Aleisha Wilhite
    Oct 20, 2025
    1.0
    Terrible experience at this location. Waited 15 mins in line got to the front they said it was a wait for lamb meatballs. They did not specific how long. I’m thinking 5 mins. 20 people proceed to go past me while I’m standing there waiting for the meatballs. After 10 mins I ask how long is the wait. The guy looks at me confused as if I haven’t been standing in front of him the whole time…he goes to check in the back and proceeds to tell me 15 minutes for the lamb meatballs….I’m not waiting 45 minutes for 4-5 pieces of lamb. I then try to explain that they could of specify how long the wait was going to be so as a paying customer I can decide if I had time to wait or if I wanted to change my protein option. He proceeds to get an attitude and speak with me in a negative tone in front of a line of customers. When I then said I do not want the meal anymore he waved me off….very disappointing as I frequent this CAVA often as it’s in an area I live near. I will have to go to the west end to another location at this point or just stop eating at CAVA all together cause that was a terrible experience and now I’m still hungry.
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Frequently Asked Questions About CAVA

What type of cuisine does CAVA serve?

CAVA is a fast-casual Mediterranean restaurant that offers customizable greens + grains bowls, salads, and pitas.

Where is CAVA located?

CAVA is located at 1601 Willow Lawn Drive #820, Richmond, VA 23230, US.