Many customers praised the attentiveness and professionalism of the servers, particularly highlighting individuals like Jada, Tamara, and Dylan for their exceptional service.
Food Quality
Overall, the food received positive feedback, with specific dishes like the Chicken Marsala and lobster ravioli being frequently mentioned as favorites.
Atmosphere
The restaurant is noted for its pleasant atmosphere, suitable for both casual dining and special occasions, although some reviews mentioned noise levels during busy events.
Customer Experience
While many had positive experiences, a few customers reported issues with service delays and food quality, indicating inconsistency in the dining experience.
BB
Barron
3 days ago
5.0
James is by far the best bartender! He makes the experience so enjoyable and makes you want to stay longer with his infectious energy, charm, and laughter. Every restaraunt should only hope to get such a great bartender as James and should be an industry standard.
MB
Meghan Brown
3 days ago
5.0
Karisma even though she wasn’t our direct server, I have never seen an employee work so hard of all the times I have been here. She was non-stop cleaning everything, from the legs of of the bar stools and chairs to the chair rail on the walls, the booth seats, etc. she was non-stop working and did it to the detail without being asked. She is a gem and should be recognized. You don’t see that type of work ethic these days and she did it on her own drive for doing a good job.
PF
Pam Farmer
Jan 5, 2026
5.0
My sister and I recently had a wonderful experience at Carrabba’s located in Midlothian on 12/09/25. It was all due to the fabulous waitress that we had the honor of serving us. Not only were all of her recommendations spot on, but we never even had to do so much as ask for beverage refills. She anticipated our needs and was extremely knowledgeable of the menu items. She is a true asset to your organization! A 5-star review indeed!
Pamela Farmer
DT
digi tiffany
Jan 3, 2026
5.0
My server Tamara did a PHENOMENAL job with my first visit. She was very professional with showing me the menu section by section and even with my drink. (The blackberry sangria is amazing) It is was very calm with both date night/ family friendly. Will definitely be coming back and recommending this amazing place along with my new favorite waitress.
AA
Anonymous
Dec 29, 2025
2.0
The restaurant was half full when we arrived and didn’t get any fuller. We had to ask three different times where our entrée was which were very simple and were told by the waitress that they were short staffed in the kitchen. I told her that I hoped Our food was not sitting under a warmer. While waiting, we also had to ask for drink refills. Finally, after the third request, the manager brought us our food and told us the order had never been put in. I told her that was really interesting as the waitress told us that the kitchen staff was short and that perhaps they need to get their lives straight.. The food isn’t that great to put up with bad service and lies so that will be my last time eating at this establishment. There’s too many other good places that provide quality honest service.
Frequently Asked Questions About Carrabba's Italian Grill
What are the dining options available at Carrabba's Italian Grill in Richmond, VA?
Carrabba's Italian Grill offers dine-in, carryout, delivery, and catering services.
What are the operating hours of Carrabba's Italian Grill?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM.
Does Carrabba's Italian Grill offer a happy hour, and if so, when is it?
Yes, Carrabba's offers happy hour every day from 4:00 PM to 6:00 PM.
What pickup and delivery services does Carrabba's Italian Grill provide?
They provide in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is Carrabba's Italian Grill family-friendly and accommodating to children?
Yes, the restaurant welcomes families and children and offers a children's menu and high chairs.
Does Carrabba's Italian Grill have wheelchair accessible facilities?
Yes, they have wheelchair accessible entrances, parking, seating, and restrooms.
Can I order food online or get their menu online?
Yes, you can view the menu and place orders online via their website.
What nearby places can I visit before or after dining at Carrabba's Italian Grill?
Nearby places include Great American Cookies for desserts, The Twisted Crab for seafood, and Skydiving Over Richmond for adventurous activities.
Are there other dining options near Carrabba's Italian Grill?
Yes, nearby dining options include Chipotle Mexican Grill for Mexican food, QDOBA Mexican Eats, and Burger King for quick fast food.
What retail and service shops are located near Carrabba's Italian Grill?
Nearby retail and service shops include Family Christian for clothing and books, SMK Hair salon, Sears Home Services for appliances, and Eyemart Express for optometry needs.