Buffalo Wild Wings

Reviews

• KL

  Kathy LeCounte

  2 days ago
  5.0
  We arrived at the restaurant around 6:15 pm. We were in town for a basketball tournament and when we arrived at the restaurant we told the waiter that there were 12 of us now, but a basketball team is on the way, and he acknowledged and escorted us to the back, where there was a long table and other tables around it that we could put together. The waiter, unfortunately I did not get any names, started taking our drink order as everyone else started coming in. A person in our party went to go ask if anyone was coming to help him, and she was told that he is a pro, he can handle it. So, we waited to see how he was going to handle it. After we sat there for 15 mins and had not received our drinks, we knew things were not going to get better. After about another 10 minutes, all drink orders were in. And I asked the young man can he handle all of this by himself and he assured us that he could. I said so you are fast? And he said yes, let me bring the drinks out and I will start the food orders. But when he started bringing out 2 cups at a time, I knew this wasn't going to end well. Mind you, we had almost 30 people! After this 5 people left. I went to the young man and asked if he could get the manager. And when he did come out, I asked if our waiter could get help, we have to get back on the road to get home. He said they were told that we were a party of 15, that's why we only received 1 waiter. Then a waitress came over and started taking our orders, and after a few minutes I asked her were was the other waiter, and she said she didn't know, the manager sent her over here because she knows how to handle a big party. When it took another 20 and more minutes to get all of our orders, a few people in our party started ordering online! AND they got their food before us!!!! I stopped this one waitress who has orange hair, and asked where was the other waiter, and she very rudely responded that she didn't know. She stood there with one hand on the table and the other one her hip, then asked do you want me to go find him, and I said yes. She left and never came back! I asked our waitress if she could get the manager when she finished doing what she was doing. I asked her about 20 mins later did she tell the manager we wanted him, and she said I told him twice. And someone in our party said he saw him talking to some people stroking his beard. So it was at that moment I lost my appetite, and I knew No one at that restaurant cared about our party other than our waitress. Our party consisted of more teenagers than adults, and I know she was exhausted! So when we heard her say...never again... we understood. When the orders started coming out, some of the children's orders were mixed up, a couple didn't get their order and had to be reordered. Some ordered sliders, and instead received cheeseburgers, because they were out of sliders, and they didn't want that. A few of them had to pack their orders up, because we had to get back on the road. It was 9 o'clock, and we had to get those kids home. Our waitress told me and another woman, who had gluten-free restrictions and was told 3 different things concerning her order, that we didn't have to pay for our order. I know she was as upset as we were. The other woman said she has eaten at other BWW before and the wings were gluten-free, however not at this restaurant. And her food was the very last to come out! It was the worst experience any of us have ever had! I have never been at a restaurant were the manager did not care about their employees and the customers. If he does, he did not show it that night. He never came back to our table. The young lady who i asked about the other waiter, never came back. The waiter never came back. Even if you thought we were a party of 15, it was evident that we were not and he did not send our waitress ANY help. We were there for almost 3 hours, with some of us leaving with orders to go!
• AT

  Al Ten

  Feb 21, 2026
  5.0
  Sat at the bar that had large screens to watch college hoops. Ordered spicy chicken strips that were very good. Bartenders did a nice job taking care of everyone on a busy Saturday night.
• DJ

  Danny Jimenez

  Feb 15, 2026
  1.0
  Date:02/15/2026. Time:12:42AM The black guy with glasses at the pick up station is sooo rude and disrespectful. Not greeting at all and so rude screaming at me, NOOO NO MORE ORDERS TO GO Then ignored me. Didn't even gave me a a different option. Always same issue with this location and same people. I Don't recommend this place at all. Worst service in Henrico to eat.
• VH

  Vonda Holman

  Feb 13, 2026
  1.0
  Worst dinning experience I’ve ever had. Found what looked like a ball of hair or cleaning pad cooked in my burger. James the manager came out and laughed that he had seen nothing like it. I didn’t find the situation funny at all but extremely disgusting. I requested an incident report be made and my server Vu said the manager James would but he never came back to confirm that he did. After waiting about 15min for him to confirm the incident report I left. It was signs to leave immediately but I didn’t take heed to them. We were greeted by the host and as he turns around to take us to our table his pants his below his butt and nothing but his underwear is showing. That is how he kept his pants the entire night. I went to use the restroom and it smelled awful like nothing but pee. The stench hits you as soon as you even get close to the restroom sign so the tables next to the restroom entrance had to be unbearable. THIS PLACE NEEDS TO BE SEEN BY A HEALTH INSPECTOR ASAP. My server Vu was great and deserves to be working in a much better establishment.
• DW

  Daniel Wanis

  Feb 11, 2026
  1.0
  Wow. Absolutely ridiculous. I can’t believe the way I was serviced on Sunday night superbowl. Originally they had a deal for get a free 6 bone in with a big purchase, and I had ordered that on top of my normal food. I ended up paying because It was brought out to me but was never told that it wasn’t applied to my tab. Not only that, the woman manager who has glasses who I spoke with was impressively rude to me and made a scene in front of everyone around me embarrassing me about extra money that I was never supposed to pay that I ended up paying. I ended up paying 42$ for one meal, and left embarrassed because of the service and how I was treated. If I could rate 0 I would. My big game night was ruined.

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