Buffalo Wild Wings

3.5
1631 reviews
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Business Details

7801 West Broad Street, Richmond, VA
23294, United States
(804) 672-8732
https://www.buffalowildwings.com/locations/us/va/richmond/7801-west-broad-street,-suite-10/sports-bar-316/
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
7801 West Broad Street, Richmond, VA
23294, United States

Hours

Reviews

3.5
1,631 reviews
5 stars
635
4 stars
346
3 stars
209
2 stars
121
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for service, unresponsive staff, and overall poor customer service experiences.

Food Quality

While some customers enjoyed the food, many complained about cold or improperly prepared dishes, including wings that were not fresh.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attentiveness, which negatively impacted the dining experience.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some praising the vibe while others noted cleanliness issues and uncomfortable conditions.

Delivery Problems

A significant number of customers experienced issues with delivery orders, including missing items and incorrect orders.
  • MA
    Minter Anne
    Nov 18, 2025
    5.0
    Amazing!!!!!
  • KM
    Khamani Mason
    Oct 26, 2025
    5.0
    I had a great experience! food was really good I recommend trying the triple bacon cheeseburger again along with the cheese curds which was my first time trying it. my sweet tea was nice and rich! as for my server she was extremely nice! and very calm with my party kuddos to her! and on behalf of this location keep up the great work!!... look forward to next time.
  • EC
    Elite CobraTyler
    Oct 19, 2025
    4.0
    So after checking out all the reviews I decided to try this place out. So let’s start out with the 1st thing. Got inside and had to wait a few minutes before someone came up to me. There were other workers around walking by me but didn’t interact with me. Second thing. The food was good. The place was a bit chilly but the food was good. Came out warm not hot. Third thing I didn’t get any silverware when I sat down. Had to wait after I got my food to get silverware. The waiter that took my order was fast at getting the order and I got the food pretty fast after placing the order. The waiter did apologize for not bringing the silverware when he brought it to me. I can’t give the place a full 5 stars because of the stuff that occurred. But I will say that I would come back and try this place again in the future.
  • MH
    Michael Howerton
    Oct 18, 2025
    2.0
    This place can’t get a delivery correct to save their life. I’ve ordered delivery around 20 times and something is missing or completely wrong around 85-90% of the time. I love Buffalo Wild Wings but their staff needs to pay attention to detail.
  • MW
    Makayla Willis
    Oct 12, 2025
    1.0
    We got seated and got greeted by our server i forgot her name but we got our drinks she said she would be back. she never came back. we sat for about 20-30 mins and no one came back. another server and the host were looking around at us but we never got our order taken so we simply left. i’m a server myself and i felt bad at first it was busy, but it gets to a point
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Frequently Asked Questions About Buffalo Wild Wings

What is the address of Buffalo Wild Wings in Richmond, VA?

Buffalo Wild Wings is located at 7801 West Broad Street, Suite 10, Richmond, VA 23294, United States.

What are the operating hours of Buffalo Wild Wings in Richmond?

Buffalo Wild Wings is open Monday through Friday from 11:00 AM to 11:59 PM. On Saturday and Sunday, it is open from midnight to 2:00 AM and then from 11:00 AM to 11:59 PM.