Bojangles

2.4
159 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
5441 South Laburnum Avenue, Richmond, VA
23231, United States

Hours

Reviews

2.4
159 reviews
5 stars
41
4 stars
8
3 stars
13
2 stars
14
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of attention, and long wait times.

Food Quality

While some customers enjoyed the food, many reported issues with food being old, cold, or improperly prepared.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food areas.

Operational Issues

Customers frequently noted that the location often runs out of menu items and has inconsistent hours, leading to frustration.

Staffing Problems

Many reviews indicated a lack of staff efficiency, with employees appearing disorganized and inattentive.
  • M2
    Moeski 2x's
    Nov 3, 2025
    1.0
    They need to fire or retrain the entire morning crew. I think it starts at home first though.
  • DC
    Dr. Chungo
    Nov 1, 2025
    1.0
    Worst bo experience and food I've ever experienced. Drive thru cashier with the septum piercing has a bad attitude!! Short and rude, food was not hot, cajun fries had no seasoning and were stale. 4 piece supremes looked like 2 that were cut in half. Ridiculous, last time I come to this one just go 10 minutes up the road to the other location.
  • TS
    Tina S.
    Oct 18, 2025
    1.0
    This place seriously needs management. Its Saturday morning, I understand it's busy. The drive thur line was wrapped around the building. Apparently they had 2 large orders. I went inside and no one was in line. I walked right up but they ignored me for 15 minutes. By the time they took my order, there were 8 people in line behind me. I wanted to warn them, but I didn't. After ordering, I still stood there waiting another 8 minutes for my sausage biscuit combo. When the girl brought my food over, she had my wrapped up biscuit and hash rounds in her hands and opened a bag and threw in upside down. Not to mention, NO GLOVES!! Her finger was literally touching one of the hash rounds, which I chose not to eat them at all. I figured it would not do any good to complain in the store because they were all wound up. It would have led to me getting cussed out. Its such a shame because this is a newer store and I love Bojangles. I just wish the company would be accountable and put someone in there that is trained to handle it. The young girl with no gloves, was obviously taught she didn't need to worry about wearing gloves. The manager was overwhelmed. Ill try them again in a few months and see how it is.
  • MB
    Matthew Borkoski
    Oct 2, 2025
    4.0
    Always good chicken. Biscuits a little under done. Missed the icedtea
  • SP
    satchel page
    Sep 17, 2025
    1.0
    After waiting in the drive through line for 20 minutes because they dont want to tell anyone to pull around because they dont want to come out to bring anybody food to them because its drizzling, I finally get to the window and the young girl said they out of biscuits its a 10 minute wait, I said I been in line for 20 minutes, 10 alone behind the car that was infront of me sitting at the window. She didn't apologize she said I understand that but we just ran out. Went to chic Fila who was actually outside taking orders, I was on my way home within 3 minutes of ordering and it was 2 lines there. Not only did chic fila had biscuits (it is breakfast after all) their chicken egg and cheese biscuits are $3 cheaper. Bo jangles i wont be back, your employees are too worried about getting their hair wet and selling food you dont have available

Frequently Asked Questions About Bojangles

What type of cuisine does Bojangles serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin's for breakfast, lunch, and dinner.

What are the operating hours of the Bojangles at 5441 South Laburnum Avenue?

The Bojangles location at 5441 South Laburnum Avenue is open daily from 5:30 AM to 10:00 PM.