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Bojangles

3.0
(311 reviews)

Business Details

5207 Brook Road, Richmond, VA
23227, United States
(804) 264-6180

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
5207 Brook Road, Richmond, VA
23227, United States

Hours

Reviews

3.0
311 reviews
5 stars
93
4 stars
54
3 stars
35
2 stars
19
1 star
110

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being fresh and tasty while others were stale or poorly prepared.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times and incorrect orders being common complaints.

Customer Service

While some staff were praised for their friendliness and helpfulness, others received criticism for rudeness and unprofessional behavior.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Management Issues

Multiple reviews pointed to poor management practices, including lack of training for staff and inadequate handling of customer complaints.
  • CK
    Cocoa Kirkland
    Feb 20, 2026
    1.0
    This is the ABSOLUTE worst place that I have been to. The employees are nasty, they have no customer service skills and they look unkept and dirty. I came to get breakfast and the person at the window did not ring my food up right. When I inquired about why my food was so expensive, he then reached his dirty hand into my bag, pulled out the receipt and said SEE, SEE! I was very disgusted with him, his service and the fact that he put his dirty hand in my bag. I didn’t want the food anymore.
  • NC
    Nia C
    Jan 30, 2026
    5.0
    The chicken biscuit was phenomenal per the usual. The biscuit was nice and soft and not to thick. The chicken breast was juicy and fit the biscuit perfectly. No complaints here.
  • JM
    John McMeniman
    Dec 15, 2025
    3.0
    Kinda slow, buuuut it was monday at 2pm so idk
  • CL
    Chris L
    Dec 10, 2025
    1.0
    I’ve been to real sit and dine restaurants that take less time than this trash place takes.
  • JG
    John Golf
    Nov 27, 2025
    5.0
    Johnathan was great in the front. Helped my family from Canada. Was a real champion!

Frequently Asked Questions About Bojangles

What are the operating hours for Bojangles at 5207 Brook Road, Richmond, VA?

Bojangles at 5207 Brook Road, Richmond, VA is open daily from 5:30 AM to 10:00 PM.

Does this Bojangles location offer drive-through service?

Yes, this Bojangles location features a drive-through open daily from 5:30 AM to 10:00 PM.

Brand Certified Facts from Bojangles

Bojangles partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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