Bojangles

3.0
300 reviews
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Business Details

5207 Brook Road, Richmond, VA
23227, United States
(804) 264-6180
https://locations.bojangles.com/va/richmond/5207-brook-road.html
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About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
5207 Brook Road, Richmond, VA
23227, United States

Hours

Reviews

3.0
300 reviews
5 stars
88
4 stars
53
3 stars
32
2 stars
19
1 star
108

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale or improperly cooked items.

Cleanliness

Several customers noted cleanliness issues both inside the restaurant and at the drive-thru, with some describing the environment as filthy.

Staff Friendliness

Despite service issues, some customers praised the friendliness and helpfulness of individual staff members.

Management Concerns

Multiple reviews pointed to poor management practices, including inadequate training and lack of responsiveness to customer complaints.
  • CK
    Chavon King
    Nov 14, 2025
    3.0
    I come here quite often and it’s hit or miss lol this morning on my way to WORK I ordered a sausage biscuit combo . But this is what I received . Smh if the biscuits aren’t burnt , they’re fudging up your order. Get it together ppl 😇
  • DR
    Daren Rivers
    Nov 10, 2025
    1.0
    Going through the drive through I see 2 of the employees on the phone in the lounge area for customers I go to the drive through and as for the 6 pack no berry biscuits they told me 20 mins … an empty store full on people on their phones and I gotta wait 20 mins for berry biscuits better I didn’t eat probably got health violations everywhere on top of no integrity thanks Bo jangles great employee selection
  • LA
    Liasia LaLa Asia
    Oct 27, 2025
    3.0
    Don't go through Drive-Thru, go inside, it's much faster! The mashed potatoes and dirty rice are on point although I'm not too happy spending $8 on some sides!! That's a bit much.
  • EM
    Eldred J. S. Macmillan
    Sep 24, 2025
    5.0
    The breast we had was fresh and tasty!
  • GM
    Gia Moon
    Sep 21, 2025
    1.0
    Ordered online they refused to give me my order in the drive thru and due to battery issues I couldn't turn off my car. They wouldn't refund my order and online support never responded so I'm out my 14.81 and never got food. They stole my money
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Frequently Asked Questions About Bojangles

What are the operating hours for Bojangles at 5207 Brook Road, Richmond, VA?

Bojangles at 5207 Brook Road, Richmond, VA is open daily from 5:30 AM to 10:00 PM.

Does this Bojangles location offer drive-through service?

Yes, this Bojangles location features a drive-through open daily from 5:30 AM to 10:00 PM.