Brand Certified
Bojangles
3.0(311 reviews)
Certified by Bojangles • Mar 01, 2026
Business Details
5207 Brook Road, Richmond, VA
23227, United States
Certified by Bojangles • Mar 01, 2026
(804) 264-6180
Certified by Bojangles • Mar 01, 2026
https://locations.bojangles.com/va/richmond/5207-brook-road.html
Certified by Bojangles • Mar 01, 2026
About
Certified by Bojangles • Mar 01, 2026
RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Certified by Bojangles • Mar 01, 2026
Hours
Certified by Bojangles • Mar 01, 2026
Reviews
3.0
311 reviews
5 stars
93
4 stars
54
3 stars
35
2 stars
19
1 star
110
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some items being fresh and tasty while others were stale or poorly prepared.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times and incorrect orders being common complaints.
Customer Service
While some staff were praised for their friendliness and helpfulness, others received criticism for rudeness and unprofessional behavior.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Management Issues
Multiple reviews pointed to poor management practices, including lack of training for staff and inadequate handling of customer complaints.
- CKCocoa KirklandFeb 20, 20261.0This is the ABSOLUTE worst place that I have been to. The employees are nasty, they have no customer service skills and they look unkept and dirty. I came to get breakfast and the person at the window did not ring my food up right. When I inquired about why my food was so expensive, he then reached his dirty hand into my bag, pulled out the receipt and said SEE, SEE! I was very disgusted with him, his service and the fact that he put his dirty hand in my bag. I didn’t want the food anymore.
- NCNia CJan 30, 20265.0The chicken biscuit was phenomenal per the usual. The biscuit was nice and soft and not to thick. The chicken breast was juicy and fit the biscuit perfectly. No complaints here.
- JMJohn McMenimanDec 15, 20253.0Kinda slow, buuuut it was monday at 2pm so idk
- CLChris LDec 10, 20251.0I’ve been to real sit and dine restaurants that take less time than this trash place takes.
- JGJohn GolfNov 27, 20255.0Johnathan was great in the front. Helped my family from Canada. Was a real champion!
Frequently Asked Questions About Bojangles
What are the operating hours for Bojangles at 5207 Brook Road, Richmond, VA?
Bojangles at 5207 Brook Road, Richmond, VA is open daily from 5:30 AM to 10:00 PM.
Does this Bojangles location offer drive-through service?
Yes, this Bojangles location features a drive-through open daily from 5:30 AM to 10:00 PM.
What types of food does Bojangles serve?
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.
What payment methods are accepted at Bojangles on Brook Road?
Bojangles accepts cash, Mastercard, Visa, and travelers checks as payment options.
Does Bojangles provide catering and takeout services?
Yes, Bojangles offers catering, takeout, delivery, and dine-in options for customers.
Can I order Bojangles food using a mobile app?
Yes, you can order Bojangles through their official app available on the Apple App Store and Google Play Store.
Are families welcome at this Bojangles location?
Yes, this Bojangles welcomes families and offers a children's menu.
Is there free Wi-Fi available at Bojangles on Brook Road?
Yes, this Bojangles location provides free Wi-Fi to customers.
What are some nearby restaurants to Bojangles where customers might dine after?
Nearby restaurants include Arby’s, Taco Bell, Wendy’s, Burger King, and Peruvian Charcoal Chicken & Grill, offering diverse dining options after visiting Bojangles.
What nearby amenities can customers use when visiting Bojangles?
Customers can conveniently visit nearby Walmart for shopping or fueling at Walmart Fuel Station. For accommodation, VA INN and Town Motel are also close by.
Are there any nearby services for key and locksmith needs near Bojangles?
Yes, nearby key and locksmith services include Minute Key, KeyMe Locksmiths, and minuteKEY, convenient for customers needing these services.
Brand Certified Facts from Bojangles
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Certified March 01, 2026Yext Knowledge Graph
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