Bojangles

3.2
776 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
7413 Midlothian Turnpike, Richmond, VA
23225, United States

Hours

Reviews

3.2
776 reviews
5 stars
257
4 stars
154
3 stars
88
2 stars
67
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Feedback indicated a lack of professionalism and friendliness among staff, with several customers experiencing rude or dismissive behavior.

Food Quality

While some customers enjoyed the food, many noted inconsistencies in quality, with reports of stale or improperly cooked items.

Management Issues

Numerous reviews pointed to poor management and organization, contributing to the overall negative customer experience.
  • BM
    Babe Marley
    6 days ago
    5.0
    Rocky is the best ! So sweet & polite. Drop a fresh batch of chicken for us , and for the wait the manager on duty accommodated us. Great service for fast food
  • JN
    Jack Norman
    Nov 16, 2025
    3.0
    Long wait for 4 biscuits
  • KW
    Karen Wesley-Thornhill
    Nov 13, 2025
    5.0
    Good food and service
  • WC
    Willis Canada
    Nov 5, 2025
    5.0
    💯 plus service rendered by staff member Stephanie. She was very helpful and pleasant in handling the in store purchase. 😀
  • DG
    David Gardner
    Sep 24, 2025
    1.0
    Took 11 minutes to get a chicken sandwich and mashed potatoes. They had 3 cars waiting in the drive thru in front of the second window so their window times wouldn’t stack up. Then they forgot a side. Terrible service

Frequently Asked Questions About Bojangles

What are the main food offerings at Bojangles?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s for breakfast, lunch, and dinner.

What are the operating hours of Bojangles on Midlothian Turnpike?

Bojangles is open daily from 5:30 AM to 10:00 PM.