Baskin-Robbins

4.2
248 reviews

About

Ice Cream ShopDessert ShopCake Maker
Visit your local Baskin-Robbins at 5510 W Broad St, Richmond, VA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Baskin-Robbins
5510 W Broad St, Richmond, VA
23230, United States

Hours

Reviews

4.2
248 reviews
5 stars
144
4 stars
58
3 stars
23
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; many customers praised friendly and helpful service, while others reported rude and unprofessional behavior from certain employees.

Ice Cream Quality

Customers generally enjoyed the ice cream flavors, with specific mentions of favorites like Nutty Coconut and Icing on the Cake, but some expressed disappointment in portion sizes and flavor intensity.

Cleanliness

The location is often noted for being clean and well-maintained, contributing positively to the overall experience.

Variety of Flavors

While many appreciated the variety of flavors available, some customers felt that the selection was limited or that popular flavors were frequently out of stock.

Accessibility Issues

Several reviews mentioned difficulties with parking and accessibility, indicating that the location may not be convenient for all customers.
  • EK
    Elite Knight
    Nov 14, 2025
    5.0
    Awesome people here
  • NR
    Nissa Rathore
    Jun 27, 2025
    5.0
    My all time favorite Nutty Coconut. On a very hot summer day! Friendly staff, still taste the same after all these years.
  • CB
    Chana Bilek
    Jun 26, 2025
    5.0
    Wonderful ice cream (try the caramel turtle truffle!) and employees. 🍨🤤👍
  • EL
    Emanuelle Garduño Leyva
    May 26, 2024
    3.0
    Overall, I'd say that Baskin-Robbins is a decent option if you're looking for a quick and affordable ice cream fix, but there are definitely better options out there. The service in this location was good, people were very nice and happy to serve you.
  • CC
    CottageCheez
    Mar 3, 2018
    5.0
    best icecream around♡

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.