Arby's

3.8
1274 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5205 Brook Rd, Richmond, VA
23227, United States

Hours

Reviews

3.8
1,274 reviews
5 stars
536
4 stars
327
3 stars
192
2 stars
86
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and inaccurate orders, leading to frustration.

Food Quality

Mixed reviews on food quality; some enjoyed specific items while others found food cold or poorly prepared.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and with food presentation.

Staff Performance

While some staff were praised for their friendliness and helpfulness, others were criticized for being unprofessional and inattentive.
  • GA
    G A
    4 days ago
    4.0
    The food was good. I tried one if their turkey sandwiches. The service was incredibly slow. I dined in. If you're in a hurry, you may want to try another Arby's. The atmosphere was ok. Nothing great.
  • FD
    Felicia Davenport
    6 days ago
    5.0
    Everything was Exceptional,food was correct,hot very tasty.The crew and Manager Crystal were on point.I don't know if you all will actually see this but Crystal needs a raise,everytime I go there and she's there Everything is immaculate even down to the bathrooms and I always check and I never have to bring my food items back.There is definitely a difference between Manager Crystal and the Manager Angie.Thank you Manager Crystal for treating me and my guest and all the other guest you encountered that night even with your crew you were very kind thank you I wish we had one of you at every Arby's
  • MG
    Margaret Ruth Green
    Nov 28, 2025
    3.0
    New employee was very argumental,
  • TM
    Tyshawn Morton
    Nov 23, 2025
    1.0
    Terrible service take to long
  • MG
    Michael Goodrich-Stuart
    Nov 17, 2025
    4.0
    The limited-time turkey sandwich with stuffing and cranberry sauce was yummy. It was also larger than I expected. Definitely recommend it. Get one while you still can.