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Arby's

3.8
(1277 reviews)
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Business Details

5205 Brook Rd, Richmond, VA
23227, United States
(804) 266-6579
http://www.arbys.com/locations/us/va/richmond/5205-brook-rd/store-497
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5205 Brook Rd, Richmond, VA
23227, United States

Hours

Reviews

3.8
1,277 reviews
5 stars
537
4 stars
327
3 stars
193
2 stars
86
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and inaccurate orders, leading to frustration.

Food Quality

While some customers enjoyed the food, many expressed disappointment with incorrect orders, cold items, and overall food quality.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.

Staff Performance

Mixed feedback on staff performance; some employees received praise for their friendliness, while others were criticized for being unprofessional.

Renovation Impact

The location is undergoing renovations, which has caused confusion and dissatisfaction among customers.
  • AA
    Alex
    Feb 1, 2026
    1.0
    So the guy at the drive-thru window won't even speak to you and when you order a large you get small instead and still charged for it and have to wait 10 minutes with no one else in line what is going on here? I brought up the issue but the guy didn't care
  • GA
    G A
    Jan 9, 2026
    4.0
    The food was good. I tried one if their turkey sandwiches. The service was incredibly slow. I dined in. If you're in a hurry, you may want to try another Arby's. The atmosphere was ok. Nothing great.
  • FD
    Felicia Davenport
    Jan 7, 2026
    5.0
    Everything was Exceptional,food was correct,hot very tasty.The crew and Manager Crystal were on point.I don't know if you all will actually see this but Crystal needs a raise,everytime I go there and she's there Everything is immaculate even down to the bathrooms and I always check and I never have to bring my food items back.There is definitely a difference between Manager Crystal and the Manager Angie.Thank you Manager Crystal for treating me and my guest and all the other guest you encountered that night even with your crew you were very kind thank you I wish we had one of you at every Arby's
  • MG
    Margaret Ruth Green
    Nov 28, 2025
    3.0
    New employee was very argumental,
  • TM
    Tyshawn Morton
    Nov 23, 2025
    1.0
    Terrible service take to long
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Brand Certified Facts from Arby's

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