Location.com logo
Brand Certified

Arby's

4.3
(1018 reviews)
Get DirectionsOrderMenuCallWebsite

Business Details

4250 Pouncey Tract, Richmond, VA
23060, United States
(804) 360-8022
http://www.arbys.com/locations/us/va/richmond/4250-pouncey-tract/store-7091
GoogleFacebookInstagramTwitterLinkedInTikTokPinterest

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4250 Pouncey Tract, Richmond, VA
23060, United States

Hours

Reviews

4.3
1,018 reviews
5 stars
613
4 stars
249
3 stars
86
2 stars
29
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some praised freshness while others reported cold or stale items.

Service

Customer service received positive feedback for friendliness and problem resolution, though some noted rudeness from staff.

Atmosphere

The restaurant's unique decor and ambiance were frequently highlighted as a standout feature.

Cleanliness

Concerns were raised about cleanliness, particularly regarding tables and bathroom facilities.

Value

Customers noted that while the food is good, prices can be perceived as high for fast food.
  • CQ
    Christopher Quarles
    Jan 24, 2026
    5.0
    I had a issue with my order.. And Buddy the manager, was very good at solving the problem- And I will be back because he runs a tight ship, and has excellent staff. Thank you
  • BI
    Ben Isom
    Jan 12, 2026
    5.0
    They say the United States is a melting pot, there is nothing that proves this more than Arby’s in short-pump. Cultural relevance, diverse food, and a sensation of being home are bar none at this destination.
  • JS
    John Snoke
    Dec 22, 2025
    5.0
    Hands down, best Arby's on the planet. Meat always sliced thin and very fresh. I go out of my way to eat at this particular Arby's!!!
  • LB
    Lindsey Beals
    Dec 3, 2025
    1.0
    I sat in line in the drive through with only 1 car in front of me for 20 minutes the car in front of me was still waiting to place their order i left and went to chick fil a they had over 10 cars in their drive through i placed my order had my food and it only took 10 minutes it's sad it took 20 minutes at Arby's and 2 cars still hadn't ordered maybe you guys need to take some pointers from chick fil a
  • CR
    Cathy Reeves
    Nov 2, 2025
    3.0
    We visited the Arby's in Short Pump. My fries & burger were luke warm. My husband got the rubin sandwich. The bread was not toasted. The meat was cold & the cheese was not melted. The restaurant was not busy at all.
Read more reviews on Google

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Google
Apple
+100
Others