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Arby's

4.1
(1666 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8201 Jefferson Davis Hwy, Richmond, VA
23237, United States

Hours

Reviews

4.1
1,666 reviews
5 stars
865
4 stars
435
3 stars
194
2 stars
62
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Issues

Several customers reported rude or unhelpful staff, particularly during busy hours or late shifts.

Food Quality

Inconsistent food quality was noted, with complaints about cold, old, or improperly cooked items, while some praised the freshness and taste.

Cleanliness

The restaurant was generally described as clean, though some reviews mentioned areas needing improvement.

Order Accuracy

Multiple customers experienced issues with incorrect or missing items in their orders.

Positive Experiences

Despite the negatives, many customers highlighted friendly staff and good service during their visits.
  • CC
    C Ch
    Feb 9, 2026
    1.0
    Food order came out cold. Missing side order of fries. And the cashier was rude and called my friend a racial slur beneath her breath. When I called her out on it, she insisted she did not call him the n word
  • KS
    Kenneth Sullivan
    Jan 30, 2026
    1.0
    Worst Arby’s experience I’ve ever had. The first thing that I noticed was there was no effort made to clear the drive-through of ice, so customers were slipping and spinning wheels as they try to proceed. The person working the drive-through had a bad attitude and even mumbled something to her coworker because I asked for an extra bag to keep my meat/three box warm. To top things off, I could tell that all of my food was fried in old grease. The potato cakes were drenched in old grease and so was the dessert and cheese sticks. The only thing they got right was the sandwich, and that was just roast beef and bread. This location is a terrible representation of the Arby’s brand.
  • CW
    Charlotte Williams
    Jan 29, 2026
    3.0
    I ordered the meat box mozzarella sticks was old potato cakes was old it wasn't 12pm yet and you serving old food already
  • LL
    Leroy Lilly
    Jan 21, 2026
    5.0
    Always good food and service.
  • BB
    Brenda Butler
    Dec 29, 2025
    1.0
    I ordered on the app. When I went to pick it up I was 8 minutes early. I told the woman on the intercom my information and I knew I was a few minutes early. She told me she didn't have an order for me. I said I would drive up and show her my order and the confirmation number. When I got there she said she didn't have my order. Another women who I guess was the manager came around the window and told me that they don't get the orders until 5 mins before pick up time. So I told the first woman I would come in and get it. When I parked and walked in the order was still not ready. The young man who helped me had to ask twice for the order. The manager told him that I couldn't get the order until the time promised. This was way over the time. He went back there himself and got my order. The woman was badmouthing me as I left. I was not rude to anyone. When I finally got to eat my sandwich I was very disappointed. I love Arby's. I was not impressed with the food or the service.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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