Arby's

4.0
500 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8900 Quioccasin Rd, Richmond, VA
23229, United States

Hours

Reviews

4.0
500 reviews
5 stars
257
4 stars
119
3 stars
54
2 stars
25
1 star
45

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rude or inattentive behavior.

Food Quality

Feedback on food quality was inconsistent; some customers enjoyed their meals while others complained about cold, stale, or improperly prepared items.

Pricing Concerns

Many customers expressed that the prices were high compared to other fast food options, leading to dissatisfaction with value for money.

Cleanliness

The establishment was generally noted as clean, although some reviews mentioned issues with specific areas or items being out of order.
  • AT
    Annalise Tye
    6 days ago
    5.0
    Very sweet, hard working people here. My experience was great. Food was great.
  • CC
    CrystalS
    Nov 28, 2025
    1.0
    We ordered 2 sandwiches, a large lemonade, and a large fry, HOT & SALTED. Lori asked if we wanted the fries salted or not. We said yes. The fries were warm and NOT salted. We politely beep the horn for Lori to get salted. We told her the fries had no salt. She told us that they did. We told that we both tasted the saltless fries. She told us that they were lightly salted. The beef & cheddar sandwiches were so sloppy, that we had to take them apart to eat them. We're done with Arby's. I don't understand why hot & salted fries are so hard to produce.
  • DA
    DragonFly Alchemy
    Nov 25, 2025
    3.0
    The cashier ignored my requests and forgot my beverage.
  • DR
    David Rhodenhiser
    Nov 10, 2025
    5.0
    It's Arby's. Service was great though.
  • TC
    Tracy Campbell
    Oct 23, 2025
    4.0
    I've been an Arby's fan since the 80's and never disappointed. Got the steak bites for the first time and was disappointed. So bland and no seasoning and didn't even taste like steak. The store was great as always so nothing against them. My beef and cheddar was spot on as always!