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Arby's

4.0
(506 reviews)
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Business Details

8900 Quioccasin Rd, Richmond, VA
23229, United States
(804) 741-5702
http://www.arbys.com/locations/us/va/richmond/8900-quioccasin-rd/store-5179
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8900 Quioccasin Rd, Richmond, VA
23229, United States

Hours

Reviews

4.0
506 reviews
5 stars
262
4 stars
119
3 stars
54
2 stars
26
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others reported issues like cold fries and incorrect orders.

Customer Service

Customer service experiences varied; some praised the friendly staff while others reported rudeness and poor service.

Cleanliness

Generally positive feedback on cleanliness, with many noting the establishment was clean and well-maintained.

Pricing

Customers frequently mentioned high prices, with some feeling the cost did not match the quality of food received.

Drive-Thru Issues

Numerous complaints about the drive-thru experience, including order inaccuracies and slow service.
  • TW
    Tony Wilkerson
    1 day ago
    2.0
    This location is officially fired. I gave it a try two weeks ago. The only drink available was Dr. Pepper. No thanks. We’ll try again. I just tried it again. The staff appeared overwhelmed and unhappy. Despite giving them my order multiple times. They still got it wrong! It’s just two items! I can’t….
  • SH
    Sherese Harrison
    Jan 22, 2026
    5.0
    I purchased the new meat and 3 treat deal for $7.99 and it was DELICIOUS! I purchased the chicken sandwich(you can chose the roast beef as well) it came with 2 mozzarella sticks, peach cobbler roll(absolutely yummy) I chose crinkle cut fries and small drink. I have NO complaints! Give it a try..
  • AT
    Annalise Tye
    Jan 7, 2026
    5.0
    Very sweet, hard working people here. My experience was great. Food was great.
  • CC
    CrystalS
    Nov 28, 2025
    1.0
    We ordered 2 sandwiches, a large lemonade, and a large fry, HOT & SALTED. Lori asked if we wanted the fries salted or not. We said yes. The fries were warm and NOT salted. We politely beep the horn for Lori to get salted. We told her the fries had no salt. She told us that they did. We told that we both tasted the saltless fries. She told us that they were lightly salted. The beef & cheddar sandwiches were so sloppy, that we had to take them apart to eat them. We're done with Arby's. I don't understand why hot & salted fries are so hard to produce.
  • DA
    DragonFly Alchemy
    Nov 25, 2025
    3.0
    The cashier ignored my requests and forgot my beverage.
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