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Arby's

4.2
(1013 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9080 W Broad St, Richmond, VA
23294, United States

Hours

Reviews

4.2
1,013 reviews
5 stars
555
4 stars
240
3 stars
108
2 stars
44
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff and management, highlighting specific employees for their exceptional service.

Food Quality

While some customers enjoyed the food, there were multiple complaints about food being served cold or not meeting expectations, particularly with specific items like sandwiches.

Cleanliness

The restaurant was frequently noted for its cleanliness, with many reviews emphasizing a well-maintained dining area.

Inconsistency

Several reviews pointed out inconsistencies in food quality and service speed, with some customers experiencing delays or issues with their orders.

Atmosphere

The restaurant's atmosphere was generally described as pleasant and spacious, contributing to a positive dining experience.
  • TC
    Tech Calibur
    Feb 20, 2026
    1.0
    Came in at 3pm and had to wait 20 minutes to order when only 1 person was in front of me. Only 1 cashier and not even another register to help take orders. What a joke.
  • KG
    Kathy G
    Feb 12, 2026
    5.0
    On lunch date with baby sis for my bday just nice to sit in and enjoy a meal together
  • GD
    Gail Dent
    Jan 17, 2026
    3.0
    The fish sandwich was just ok
  • HH
    Honey
    Jan 12, 2026
    5.0
    Thank you for great service the manger he was amazing and the crew was working together getting orders out..it was about 5pm today
  • BE
    Ben Elliott
    Jan 4, 2026
    4.0
    Always been going here for decades now and they are great 👍 every time I go 🫡👍😌

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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