Arby's

4.1
811 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7411 Midlothian Tpke, Richmond, VA
23225, United States

Hours

Reviews

4.1
811 reviews
5 stars
428
4 stars
210
3 stars
85
2 stars
28
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

While many customers enjoyed the food, there were complaints about inconsistencies, such as cold items and incorrect orders.

Cleanliness

The restaurant was often noted for its cleanliness, with several customers expressing satisfaction with the overall environment.

Customer Service

Feedback on staff friendliness was mixed; some praised the service while others reported rude behavior and lack of attention.

Pricing Concerns

Several reviews highlighted that the prices were perceived as high compared to other fast food options, leading to dissatisfaction.
  • RW
    R West
    Dec 14, 2025
    5.0
    Food wasn't hot and the service took a little too long atmosphere was good and clean
  • RC
    Raul Cabello
    Nov 26, 2025
    5.0
    People are very kind food was perfect all great!!!
  • JJ
    Jaws
    Oct 31, 2025
    1.0
    Doesn't take coupons even though they are not expired.
  • MG
    MPG “Jackass” G
    Oct 9, 2025
    1.0
    Asked for arby sauce, after receiving order, asked on the pick up, cashier said . Did u ask for, then you got. Got home NO ARBY SAUCE. 2cd time this has happen. You just LOST a customer.
  • JJ
    Jonathan
    Oct 8, 2025
    2.0
    The experience was unpleasant and unwelcoming, but the food was excellent. However, the Sprite seemed to be dispensing syrup instead of the proper mix—so be prepared for a sugar rush. Overall, the atmosphere felt like that moment when your girlfriend leaves you for someone else—disappointing and bitter despite the sweetness.