Arby's

4.1
513 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
11298 Patterson Ave, Richmond, VA
23238, United States

Hours

Reviews

4.1
513 reviews
5 stars
260
4 stars
129
3 stars
62
2 stars
26
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and accommodating staff, with several mentions of exceptional service from specific employees.

Food Quality

While many reviews highlighted the delicious and fresh food, there were also complaints about incorrect orders and food not meeting expectations.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the dining experience.

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.

Speed of Service

There were mixed reviews regarding the speed of service, with some customers experiencing long wait times, especially in the drive-thru.
  • OC
    Oliver C
    Dec 13, 2025
    5.0
    Nice atmosphere and very friendly staff.
  • WL
    William League
    Dec 13, 2025
    5.0
    Consistently serves excellent food with quality service
  • TO
    Todd M. Olsen
    Dec 6, 2025
    5.0
    Only the kindest people work here. The kind of service Arby’s is well known for.
  • JK
    Jonathan Kight
    Oct 5, 2025
    2.0
    I really don't understand how every time I come to this specific location, my order is incorrect. Arby's used to be decent but times change I guess.
  • ED
    Elizabeth Dorn
    Sep 30, 2025
    4.0
    Lived up to expectations