Many customers reported poor experiences with staff, citing rudeness and lack of assistance.
Wait Times
Numerous reviews highlighted long wait times for both pickup orders and checkout lines.
Cleanliness
Several customers praised the store for being clean and well-organized.
Product Availability
While some customers found the store well-stocked, others noted issues with product availability and freshness.
Mixed Experiences
Feedback varied widely, with some customers expressing satisfaction while others reported negative experiences.
DT
David T
Feb 22, 2026
2.0
The staff is always very friendly but the manager there is rude and cannot seem to manage a front end correctly. Today I literally watched her talk crap about an older man after he left. He had to use the self check out because there were no cashiers and the self checkout does not give cash back. He clearly wasn’t familiar with the process but had no other choice. After he walked away the manager made a dramatic scene about “don’t people understand what no cash back means?” Loudly while waving her arms and looking to other associates for validation.
Not to mention, ever since she has been manager, the front end has slowly declined. Most days I drive to the next closest foodlion just so I don’t have to wait in a line with only self checkout opens for 20 mins to pick up one item.
MG
Marcie G
Feb 20, 2026
5.0
Manager was very kind
SO
samuel ochoa
Jan 11, 2026
1.0
Hello , I’m a delivery guy from Uber eats , yesterday's afternoon I went for a pick up , a ladies whit curlie orange hair attended me and said will be just one minute please . Well I waited for 20 min and ask who apparently was de manager a black ladie who told me she was sorry it will take only five more minutes ( we’re an 30 min waiting ) then not 5 bu almost 10 min later she ask me to get a cart ready so the stuff will be ready in a minute, guess what 10 min latter the same ladie that talk to me first ( orange hair ) come to me and tell me , i think no you should cancel the order it’s going to be a while!!! Obviously I got upset!!! Waited for almost 40 min , and there attitude just said TUFF when I complaint and ask for a manager attention. Now the ladie whit the orange hair claim to be the manager. YOU SHOULD NOT LIE TO CUSTOMERS, if is not ready we can cancel and get going , but don’t make us wait for nothing and waist our time !!
DP
Dan Phillips
Jan 11, 2026
1.0
Do NOT use their pick up “to go” option. I went to the store and stood at the front for NEARLY AN HOUR (55 minutes) waiting to pick up an order. I could’ve shopped and checked out twice in that amount of time. I watched an employee clock out for break, and come back from their break in that amount of time. The man who initially helped me said he didn’t know how long it would take for them to finish shopping the order. I watched him bring 3 separate pick up orders to the front before they got to mine. If you want to save time shopping, just do it yourself somewhere else because they don’t have their priorities straight.
NB
Nymeria Benkovitz
Dec 27, 2025
1.0
2 cashiers on a Saturday line about 50 people deep and I’m not exaggerating
What are the operating hours of Food Lion at Lucks Lane Shopping Center?
Food Lion is open every day from 7:00 AM to 11:00 PM.
Where is Food Lion located?
Food Lion is located at 1100 Courthouse Rd., Richmond, VA 23236, in the Lucks Lane Shopping Center.
Does Food Lion offer a rewards program?
Yes, Food Lion offers the Shop & Earn Rewards Program to help you save on your groceries.
What payment methods does Food Lion accept?
Food Lion accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
Is Food Lion accessible for customers with disabilities?
Yes, Food Lion has wheelchair accessible entrances and parking.
Does Food Lion sell organic and prepared foods?
Yes, Food Lion offers organic products and prepared foods to its customers.
Are public restrooms available at Food Lion?
Yes, Food Lion provides public restrooms for customer convenience.
What nearby services can I find at Lucks Lane Shopping Center while visiting Food Lion?
You can access money transfer services at Western Union, rent movies or games at Redbox, and exchange coins at Coinstar, all within Lucks Lane Shopping Center.
Where can I find dining options near Food Lion in Lucks Lane Shopping Center?
Nearby dining options include China Taste for Chinese cuisine, Al Dente By Nuccio for Italian dishes, and Krispy Krunchy Chicken for quick chicken meals.
What nearby amenities can I visit for beauty and wellness near Food Lion?
You can visit Zuri's Nail & Beauty Lounge, Oasis Salon Suites, and Garden Massage for beauty and wellness services near Food Lion.
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