Location.com logo
Brand Certified

Food Lion

4.4
(848 reviews)

Business Details

1228 Concord Ave., Richmond, VA
23227, United States
(804) 266-1484
https://foodlion.com/home

About

Grocery StoreFood Lion

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Food Lion
1228 Concord Ave., Richmond, VA
23227, United States

Hours

Reviews

4.4
848 reviews
5 stars
513
4 stars
211
3 stars
78
2 stars
21
1 star
25

What are people saying?

AI-generated from recent customer reviews

Staff Behavior

There are mixed reviews regarding staff behavior, with some customers praising friendly service while others report rude and unprofessional interactions.

Store Cleanliness

Many customers appreciate the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.

Product Quality

Several customers expressed concerns about the quality of certain products, particularly in the meat department, with reports of unsatisfactory items.

Checkout Experience

Customers frequently mentioned long lines and slow checkout processes, indicating a need for improved efficiency during busy times.

Pricing and Value

Overall, customers find the prices to be fair and appreciate the savings offered through loyalty programs, although some feel prices have increased.
  • ML
    Madison Lee
    3 days ago
    5.0
    Zay was amazing tonight he helped me get to the register and handled my groceries with care. He has amazing customer service! Will be back.
  • JL
    J. Louis Toth (Louis)
    Feb 7, 2026
    5.0
    A well-stocked store with very polite staff.
  • AS
    April Stephens
    Jan 21, 2026
    1.0
    On Jan 20 th after 11am it was the worst experience that I’ve ever had at food loin on brook rd my family and i are faithful customers of this grocery store i heard an employee disrespect an order lady in the bathroom thiis employee name was Russel he was cleaning the bathroom and this customer kindly ask him could he step out so she could use the restroom he told her no he could not and to go use the men bath room she replied that she didn’t feel comfortable doing that and she would only be a few minutes this employee of food lion start to yell at the older lady she was almost in tears some one kindly spoke up for her but this is not acceptable something should be done about this. I would encourage anyone not to take their business there because if Food Lion let their employees get away with treating their customers in this manner, then they should not patronize Food Lion. It’s disgusting how that man talked to that elderly lady I will be calling corporate about this. What is this world coming to train your employees how to treat customers the only thing the lady wanted to do was go to the bathroom and he would not leave and told her use the stall next to the one he was cleaning What elderly woman wants to use the bathroom with a man in there she was scared Food Lion do something about this. I’
  • AG
    Alix G
    Jan 21, 2026
    1.0
    One of the worst experiences I've ever had in a grocery store. Usually this location is a better alternative than Walmart, however certain employees are extremely rude. After leaving my mother's orthopedic appointment, where she has to be put in a LEG CAST, a disgruntled male associate attending the ladies restroom REFUSED to leave the restroom so that she could have privacy. He told her to go around him & use the neighboring stalls. She told him she wasn't comfortable using the facilities while he was in there. He proceeded to YELL HER, telling her to go to the men's restroom (which is located in the back warehouse of the store), come back later or to go to "somewhere" else. This employee proceeded to throw a tantrum until I found his manager. I was beyond disgusted by his actions but not surprised. This particular Food Lion worker is usually uncomfortably over familiar with female customers and often short tempered with the senior citizens. My family and I will NOT continue to bring our business to this location, the Staples Mill Rd location has excellent customer service all the way around.
  • SD
    Shana Darnell
    Jan 15, 2026
    3.0
    The experience was okay overall, but the prices were a great value. Definitely worth the trip.

Brand Certified Facts from Food Lion

Food Lion partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others