Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Richmond Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
I don't know when it changed but the drive thru for mobile orders no longer makes sense. I did a mobile order and had to wait behind several cars that already got their meals for a good while because everyone had to go throught the tiny exit. Before we could easily leave if you got your food but now it just makes sense to park and order inside.
BP
Berik Paluan
Apr 8, 2026
5.0
I regularly pick up orders from this Chick-fil-A on Pump Rd and would like to highlight the excellent work of the team. The staff here are extremely polite, always friendly and attentive. The restaurant is always clean and well-maintained, which makes it very pleasant to visit every time. Orders are prepared quickly, and everything is well organized. Even during busy hours, the service remains at a high level.
I would also like to mention the team: people of different ages work here—both younger and older—and you can clearly see that they work together smoothly, without conflicts, supporting each other. This positive teamwork is noticeable and creates a great atmosphere. A truly excellent team!
Thank you for your great work and excellent service!
AG
Aleisha Gates
Apr 4, 2026
3.0
Came through for a chick-fil-a deluxe sandwich and the tomatoes and lettuce were both questionable. Very little mayo. Pickles I took off and ate alone since the rest was gone. Gentlemen taking our order seemed slightly irritated but could have read that wrong.
TG
Thomas Greaves
Apr 4, 2026
5.0
Fastest service and super fresh chicken strips
Love it
AA
A
Apr 2, 2026
1.0
This chick-fil-a is consistently the worst in the area. After multiple visits, I’ve seen that it’s a pattern and not a one-off.
The drive-thru traffic pattern is very stressful and cars end up blocking the road behind. I get that the workers can’t change that, but they can at least be kind when asking you to pull up, or tell you where to pull up to. Last time I was here, a male worker was literally yelling at drivers to pull up. This time, a female worker told me to pull up to the sign, which I did. Then she said that was not enough and I needed to pull up more so the other cars didn’t block the road. Her tone was very impatient and she should have been clear to begin with about how far I needed to go. Someone needs to train staff about how not be rude to customers.
To top it all off, the iced tea was extremely watered down and not at all worth the stress or money. In the past, the food has been stale. I hope that chick-fil-a sends in their team to make some changes at this location.
Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.
Does Chick-fil-A offer curbside pickup?
Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.
Can I order Chick-fil-A delivery near me?
Chick-fil-A offers delivery through the Chick-fil-A App and select delivery partners like DoorDash, Uber Eats, and Grubhub. Availability may vary by location.
How do I place a Chick-fil-A catering order?
You can place catering orders online at cfa.com/catering or through the Chick-fil-A App. Options include party trays, boxed meals, and beverages—perfect for meetings or events.
What’s on the Chick-fil-A breakfast menu?
Popular Chick-fil-A breakfast items include the Chicken Biscuit, Hash Brown Scramble Bowl, Chick-n-Minis™, and coffee. Breakfast is typically served until 10:30 AM.
Does Chick-fil-A have vegetarian or gluten-free options?
Yes. Chick-fil-A offers several options including the Market Salad, Waffle Fries®, and fruit cups. Gluten-free buns are also available upon request.
How can I find a Chick-fil-A near me?
Search “Chick-fil-A near me” on Google or use the Chick-fil-A App or website to find your closest location, check hours, and explore the menu.
Can I customize my Chick-fil-A order?
Absolutely. Use the Chick-fil-A App or website to customize sandwiches, salads, and meals to your preferences, including sauces, toppings, and sides.
Does Chick-fil-A have family meals or group options?
Yes. Chick-fil-A offers family-style meals and catering trays that are perfect for sharing at gatherings, parties, or work lunches.
Is the Chick-fil-A app worth downloading?
Yes! The Chick-fil-A App lets you order ahead, earn rewards, track past orders, and get exclusive offers. It’s the easiest way to enjoy Chick-fil-A fast and fresh.
What are the regular operating hours of Chick-fil-A in Richmond?
Chick-fil-A in Richmond is open Monday through Saturday from 6:00 AM to 10:00 PM and is closed on Sundays.
Does Chick-fil-A accept reservations?
No, Chick-fil-A does not accept reservations.
What dining options are available at this Chick-fil-A location?
Chick-fil-A offers dine-in, takeout, curbside pickup, delivery, and drive-thru services.
What are Chick-fil-A's holiday hours?
On holidays like Nov 27 and Dec 25, Chick-fil-A is closed. On Dec 24 and Dec 31, it's open from 6:00 AM to 4:00 PM. On Jan 1, it operates from 10:30 AM to 4:00 PM.
Does Chick-fil-A provide delivery and how can I order?
Yes, delivery is available daily from 6:00 AM to 10:00 PM except Sundays. Orders can be placed at https://order.chick-fil-a.com/delivery/address?utm_campaign=GM_NAT_mobile-ordering_none_mar_25&utm_source=google&utm_medium=web
Can I place a catering order for events at Chick-fil-A in Richmond?
Yes, catering orders can be placed online at cfa.com/catering or through the Chick-fil-A App offering party trays, boxed meals, and beverages.
Is curbside pickup available at Chick-fil-A?
Yes, curbside pickup is available by ordering through the Chick-fil-A App and selecting "Curbside Pickup" at checkout.
Are there nearby places I can visit before or after dining at Chick-fil-A?
Yes, nearby places include O’Shady’s Pub and Parlor for an Irish pub experience, Short Pump Elementary School for families with children, and The Wine Whisperer to enjoy wines and a bar atmosphere.
How can nearby banks or ATMs help me when visiting Chick-fil-A?
Nearby ATMs like Truist - ATM and banks such as Truist and BB&T provide convenient access to cash and banking services when visiting Chick-fil-A.
Are there other dining options close to Chick-fil-A in Richmond?
Yes, other nearby restaurants include ZENSHI Handcrafted Sushi for sushi lovers, Rusty Taco for Mexican cuisine, and Metro Diner for breakfast and brunch.
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