Wendy's

4.0
567 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2643 Front St, Richlands, VA
24641, United States

Hours

Reviews

4.0
567 reviews
5 stars
266
4 stars
156
3 stars
79
2 stars
14
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff while others report rudeness and slow service.

Food Quality

Food quality is inconsistent; while many customers enjoy the freshness and taste, others report issues with cold or incorrect orders.

Cleanliness

Several reviews mention cleanliness issues, including dirty conditions and unsanitary practices.

Order Accuracy

A recurring complaint is the frequent inaccuracy of orders, leading to customer frustration.

Pricing

Customers express concerns about high prices relative to the quality of food received.
  • HM
    Hope Matney
    Dec 24, 2025
    4.0
    Love going here. My husband and I take out 2 doggies there wverydG and when we start our order they just know our order and go ahead and put it up on the screen they know we only have four kids for four three Frosty we always get three vanilla and one chocolate Of course the chocolate mud but Kevin likes vanilla and my two dog goes not supposed to have chocolate so we get them vanilla also but the only thing I have a problem with you is we go to Wendy's every single day we never miss a day unless we just have to. But anyways The lady that takes your money at the first window you come to most of the time it's one of three of them that work the window everyone knows that we have our four key tags, they have seen them multiple times each. The keys tags are good for 1 year. But the same 3 ladies ask us to see our Key Tags A LOT.. I get ya know they may forget they seen them but literally we are there EVERY SINGLE DAY. SOMETIMES 2 TO 3 TIMES A DAY. anyways then seeing our keys tags like a lot is getting old. They are small and hard to get out of my husband's wallet.
  • EA
    Elizabeth A.
    Dec 22, 2025
    5.0
    We came in with a huge group today. They handled it really well and everyone got what they ordered. Excellent service!
  • PP
    Paul “PaulsBeenThere.com” Perusse
    Dec 19, 2025
    1.0
    Pathetic service at best, what I later found out to be my food sat on the counter getting coldfor over five minutes while the “workers” discussed schedules
  • DD
    Debbie
    Nov 3, 2025
    5.0
    We love their Chili Great food service and atmosphere.
  • JB
    Joanne Bumgarner
    Nov 1, 2025
    1.0
    Ordered a double cheeseburger through drive thru and baked potato. When I got home it was a single. The meat tasted old and way too much mayo and the baked potato was old with thick hard peeling. Way too high of a price for horrible food 🤮

Frequently Asked Questions About Wendy's

Is Richlands Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru in Richlands, VA?

Wendy's drive-thru in Richlands, VA is open daily from 6:00 AM to midnight.