Wendy's

3.5
840 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1701 Bracknell Drive, Reston, VA
20194, United States

Hours

Reviews

3.5
840 reviews
5 stars
290
4 stars
196
3 stars
131
2 stars
62
1 star
161

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting that it was fresh and hot, with some specific items like the Biggie Bag and chicken nuggets receiving praise.

Service Issues

Numerous reviews highlighted poor service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.

Management Concerns

Several customers reported negative experiences with management, citing rudeness and a lack of accountability for service issues.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect food being served.

Drive-Thru Experience

The drive-thru was frequently mentioned as slow and problematic, with customers often having to wait longer than expected.
  • RH
    Russell Hatcher
    Nov 2, 2025
    1.0
    Janky and dirty and slow
  • AO
    Amy OM
    Oct 29, 2025
    2.0
    The service here today was appalling and sad for an American fast food restaurant. I made a mobile order, arrived and waited 14 mins! Then they couldn’t find my order after it said it was ready because it was sitting beside the food being cooked. They forgot to given me a drink and didn’t even apologize. I wasn’t the only one waiting. An uber driver waited just as long as I did. They don’t seem swamped wither. Most disappointed in the service
  • MC
    mike check
    Oct 26, 2025
    5.0
    Wendy’s is all ways good food tastes fresh chile fries and burgers are Great Thank you
  • CC
    Cheryl
    Oct 21, 2025
    5.0
    The business was very good. I ordered breakfast. I don't care for I r anyones breakfast biscuit so I always request and receive a bun.Everything was fresh and hot.
  • AH
    Andye Hannah
    Oct 21, 2025
    1.0
    We dont eat fast food often, and we purposefully dont eat mcdonalds ever for the reason I am a out to say. Wendys decided it was a good idea to pre condiment my childrens burgers, now its going in the trash and my child is screaming! Waste of money, time, and unpset children.

Frequently Asked Questions About Wendy's

Is Reston Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.