Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
848 reviews
5 stars
291
4 stars
196
3 stars
131
2 stars
60
1 star
170
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unhelpful staff, particularly managers, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of accountability from staff when mistakes occurred.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received poorly cooked or cold food.
Wait Times
Customers frequently complained about long wait times, both for drive-thru and mobile orders, often exacerbated by staff inefficiency.
- CCCaylah Corrinn5 days ago1.0The employees ignored me for over 20 minutes, then laughed at me for thinking my to go order would be on the to go order shelf. Then argued that it wasn't confusing at all because "it's been this way forever". It's also not very handicapped accessible, or people accessible for that matter (see attached photos) Do yourself a favor and travel the extra distance to a different Wendy's.
- JBjers bJan 2, 20261.0I bought a Baconator with large fries and drink. I asked for barbecue sauce. THE GUY SAID ITS EXTRA CHARGE FOR SAUCE. No I did not get any sauce for the large fries.
- PRPedro RugelDec 4, 20251.0Mala atencion del personal
- DBDerek BowdenNov 29, 20251.0I am extremely dissatisfied with the service I received at your drive-through today from an employee who identified himself as the manager. I have frequently ordered hamburgers without a bun at Wendy’s, and your staff has consistently been accommodating to customers seeking to avoid carbs, allowing them to order a patty with cheese and bacon without a bun. However, the manager at your drive-through today refused to take my order when I attempted to purchase four Wendy’s patties with cheese and bacon, no bun. Not only was I disappointed that he would not accommodate my request, but his lack of concern was equally troubling. I informed him that I would be reporting this incident to the corporate office. Although I am just one customer, it is unfortunate that your managers lack the patience to accommodate unique orders and instead become rude with customers. While some fast food restaurants may not serve exceptional food, customers continue to return due to the quality of customer service.
- MMMariamNov 24, 20251.0not open until the time their website says, went at 12:30 when they say they’re closed at 1:30 and they says they’re closed! terrible, do better lmao. never again
Frequently Asked Questions About Wendy's
Is Reston Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's in Reston, VA?
Drive-through at Wendy's in Reston is open from 6:30 AM to 1:30 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast, lunch, and dinner?
Yes, Wendy's in Reston serves breakfast, lunch, and dinner.
What payment options are accepted at Wendy's in Reston?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Can I order Wendy's food for delivery or takeout at the Reston location?
Yes, this Wendy's offers dine-in, drive-thru, delivery where available, and takeout services.
How can I provide feedback or contact Wendy's at this location?
You can contact Wendy's customer care via their Contact page or by calling (703) 437-7292. Feedback can also be given through Wendy's Customer Satisfaction Survey online.
Where is Wendy's located in Reston?
Wendy's is located at 1701 Bracknell Drive, Reston, VA 20194.
Are there any nearby restaurants to Wendy's where I could enjoy other dining options?
Yes, nearby dining options include Santini's New York Style Deli, Pizza Boli's, Mandarin, Bento House, Not Your Average Joe's, Pollo Peru, Willard's BBQ, and Blimpie.
What nearby services or amenities can I find close to Wendy's in Reston?
Nearby services include American Crypto Bitcoin ATM, Exxon & Mobil Stations, Royal Interiors hardware store, NTB tire dealers and repair shops, and several bank branches such as Presidential Bank, Bank of America, and United Bank.
Is there a gym close to Wendy's in Reston where I can work out before or after my meal?
Yes, D1 Training Reston gym is located near Wendy's for fitness and sports instruction.
Where can I find Wendy's menu and pricing information?
Menu and pricing information for this Wendy's location can be viewed at https://menu.wendys.com/ or via the mobile app after selecting this location.