Tropical Smoothie Cafe

3.6
257 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
11684 Plaza America Drive, Reston, VA
20190, United States

Hours

Reviews

3.6
257 reviews
5 stars
127
4 stars
41
3 stars
19
2 stars
12
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of acknowledgment, and unprofessional behavior from staff.

Food Quality

While some customers enjoyed the smoothies, many reported issues with food quality, including poorly blended smoothies and expired ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty facilities and staff not wearing proper hygiene gear.

Order Accuracy

Customers frequently experienced issues with incorrect orders and lack of attention to special requests.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the taste of certain smoothies.
  • MA
    maxx af
    Dec 27, 2025
    1.0
    Bad experience. They were showing up as open on their app but when I got there, the cafe was closed.
  • LD
    Laila Dajani
    Oct 18, 2025
    5.0
    The 3 ladies there on Saturday evening were amazing. I was trying to get my birthday freebie and the login wasn’t working and she was able to find the coupon on her end and help me out
  • BG
    Brendis Gonzalez
    Sep 4, 2025
    1.0
    Muy mala experiencia pesimo servicio fui con mis Amigas por Un batido y la atencion de la señora Carmen fue super pésima no saluda al cliente no es amable y se queda hablando del cliente con los empleados pudimos oír como ella hablaba de nosotros adentro de la tienda lastimosamente deja muy mal la tienda muy mal servicio
  • CL
    Carmen Landaverde
    Sep 3, 2025
    1.0
    Muy mal servicio no saludo me trato muy mal se quedó hablando de mí solo por que pedí poquito ginger y por quedó le pregunté si me le puso poco hablo de mi ella se llama Carmen es muy pesada no tiene nada de profecionalidad trata muy mal al cliente se pone a platicar de las personas piensan q todas no entienden muchas amigas mías se quejan de su pésimo servicio tanto al cliente como a los empleados eso no debe de pasar por que uno viene a comprar no a pedir regalado

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours for Tropical Smoothie Cafe?

The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday to Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.