McDonald's

3.6
1660 reviews
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Business Details

11265 Roger Bacon Dr, Reston, VA
20190, United States
(703) 437-1826
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11265 Roger Bacon Dr, Reston, VA
20190, United States

Hours

Reviews

3.6
1,660 reviews
5 stars
652
4 stars
372
3 stars
232
2 stars
129
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Inconsistent food quality was highlighted, with complaints about cold, soggy fries and incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, with some customers describing the restaurant as dirty and unkempt.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and good service at certain times, indicating variability in experiences.

Management Concerns

There were multiple mentions of ineffective management, with customers feeling that issues were not addressed adequately.
  • KX
    klaiken989 x
    3 days ago
    1.0
    I just ordered from them. First time in McDonalds in a LONG TIME! Used the drive through. Ordered a #2 meal large and a crispy chicken sandwich. They kept asking me at the front what was my order. I told them if something happened and if they got it wrong. The young asian man assured did not answer my question and told me everything in the bag was "mine". I get home and open the bag. They gave me the wrong sandwich and NOT the #2 sandwich. They also DID give me the crispy chicken sandwich. HOWEVER. it had NOTHING on it.... No ketchup, mustard, NOTHING! Just two buns and the chicken. I normally don't go to extremes but someone at the location needs to get fired and replaced with a modicum of competency. I highly doubt I am the only one given the wrong order that night. I was robbed of money (charged for a #2 large meal) but given a cheeseburger. And given a naked chicken sandwich for exorbitant prices in a bucked economy. Bad experience, simple job shouldn't have this kind of messups that rob people of their money. I didn't ask to pay an upcharge for a basic cheeseburger and a naked chicken sandwich with nothing on it except tow buns
  • JA
    Joel Aguilar
    Nov 4, 2025
    4.0
    This place was nice and clean. The food was fresh. The drink machine was down. It was a quiet place and a nice place to study
  • RA
    Ramon Alonso
    Oct 29, 2025
    1.0
    I tried using the Monopoly free biscuit sandwich and was told that I was not be able to use it because it had already been used and I have not used this coupon the manager was not helpful and the Monopoly is a scam that's why McDonald's is losing so much business I decided to just walk out and not purchase anything you should try getting your business in order if you want to stop losing customers
  • FG
    Fagab Gp
    Sep 24, 2025
    5.0
    Comida calidad precio 😌 Atención rápido y buen trato
  • JJ
    Jhef
    Sep 12, 2025
    5.0
    Sometimes you find crazy people here but the employees are really nice to you and you get served your food quickly
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Reston, VA?

McDonald's in Reston is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 11265 Roger Bacon Dr offers drive-thru service from 5:00 AM to 1:00 AM daily.