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Brand Certified

Chipotle Mexican Grill

3.6
(740 reviews)

About

Mexican Restaurant
Chipotle Reston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12152 Sunset Hills Rd, Reston, VA
20190, United States

Hours

Reviews

3.6
740 reviews
5 stars
312
4 stars
168
3 stars
64
2 stars
36
1 star
160

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.

Customer Service

Many reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.

Food Quality

Several customers experienced issues with food quality, including overly salty dishes, stale ingredients, and concerns about cleanliness.

Order Accuracy

Frequent complaints about incorrect orders and delays, particularly with online and mobile orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions within the restaurant, contributing to a negative dining experience.
  • KR
    Kerlin Reyes
    Feb 18, 2026
    1.0
    I stop around 7pm to order takeout. Is been multiple times where I had been disappointed. However this time was really bad experience, the line super dirty, rice super salty, they don't have any vegetables, the guy in the back who apparently cooks was eating behind the line, making joke with the other coworker at from. This not the first time and I continue to order because I really like the food, however I probably will take the business somewhere else. Please train your staff properly..
  • BB
    Brandon Boyd
    Feb 13, 2026
    5.0
    This was my first time visiting the Chipotle in Reston, and I was genuinely impressed. I was shocked—in the best way—by how generous they were with the portions; they were not holding back at all. It was an easy in and easy out experience, the line moved quickly, and everything felt smooth and efficient. The restaurant was clean, the kitchen area looked well kept, and the overall environment felt organized. On top of that, everyone was friendly and accommodating, which made the experience even better. Fast, clean, generous, and welcoming—I’ll definitely be coming back.
  • MA
    Marlon Amaya
    Feb 12, 2026
    1.0
    El servicio es muy malo y lento, te hacen esperar demasiado y la Manager trata mal a los empleados y les grita en frente de los clientes, te da la comida como de mala gana.
  • LL
    Legacy .l
    Feb 12, 2026
    1.0
    La manager o no se que es la señora que atiende en este restaurante suelte tratar mal a los empleados, suelo frecuentar este lugar y siempre es lo mismo, pienso que si lo va hacer que lo haga dentro de la oficina o en un lugar donde los cliente no tengamos que ver ni presenciar eso!
  • SE
    Samira Elhaje
    Feb 3, 2026
    1.0
    I usually order from this chipotle and the food is fine. A couple hours ago I placed an online order, purchasing 3 bowls. My family and I couldn't finish our meal, the salt content was extremely high making the food so acidic and unhealthy. Sadly, we couldnt finish our meals. I am sure this won't occur again but I believe the staff should be mindful of this and asjust the salt content.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Reston?

Chipotle Mexican Grill in Reston is open daily from 10:00 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Reston?

It is located at 12152 Sunset Hills Rd, Fairfax, Reston, VA 20190, USA.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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