Chipotle Mexican Grill

3.6
734 reviews
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About

Mexican Restaurant
Chipotle Reston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
12152 Sunset Hills Rd, Reston, VA
20190, United States

Hours

Reviews

3.6
734 reviews
5 stars
311
4 stars
168
3 stars
64
2 stars
36
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor customer service, including rude staff and long wait times for orders.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling shortchanged compared to other locations.

Food Quality

Several customers complained about the quality of food, mentioning stale items, cold temperatures, and even food safety concerns.

Management Problems

Feedback indicated issues with management, including unprofessional behavior and poor oversight of staff.

Inconsistent Experiences

While some customers had positive experiences, many others reported dissatisfaction, suggesting a lack of consistency in service and food quality.
  • VB
    vilma bonilla
    Dec 30, 2025
    1.0
    Tuve una mala experiencia Una dís q manager mujer trató mal a un empleado al frente de los clientes ,pienso q tendría q llamarle la atención en una oficina no tratarlo así en frente de los clientes
  • AW
    Ashley Wilson
    Dec 29, 2025
    1.0
    I wish I could give my most recent experience 0 stars. I ordered through the app (2 burrito bowls) at 6:15pm today for 6:40pm pick up. Once arriving 10 minutes early at 6:30pm, there were 0 people in line when I asked about my order. I proceeded to wait 25 minutes for my order to be ready (7:05pm was when it was ready) when the app said it was ready right at 6:40pm. Terrible service and extremely slow.
  • CR
    Cody Rich
    Dec 29, 2025
    1.0
    Tiny portions. Angry staff. Stale chips. Sorry tables
  • CR
    Cody Rich
    Dec 29, 2025
    1.0
    Most of the time they’re out of 4 or 5 items. Theres always 6-8 workers but only 1 ever actually doing anything
  • SM
    Sunaina Mahindrakar
    Dec 13, 2025
    1.0
    Wish I could give 0 stars for the service. They had a BOGO offer going for the day. When I got my burrito and bowl to the counter, the billing guy asked me if I want it bogo. I answered yes. Yet the guy still billed me for both the items. I had to call out thrice while being ignored by him before getting the refund. Definitely never visiting this place again. Need to have some integrity and morals.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Reston?

Chipotle Mexican Grill in Reston is open daily from 10:00 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Reston?

It is located at 12152 Sunset Hills Rd, Fairfax, Reston, VA 20190, USA.