Brand Certified
Chipotle Mexican Grill
3.6(740 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
12152 Sunset Hills Rd, Reston, VA
20190, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(703) 435-0888
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/reston/12152-sunset-hills-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=285
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Reston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
740 reviews
5 stars
312
4 stars
168
3 stars
64
2 stars
36
1 star
160
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Numerous customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.
Customer Service
Many reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Several customers experienced issues with food quality, including overly salty dishes, stale ingredients, and concerns about cleanliness.
Order Accuracy
Frequent complaints about incorrect orders and delays, particularly with online and mobile orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions within the restaurant, contributing to a negative dining experience.
- KRKerlin ReyesFeb 18, 20261.0I stop around 7pm to order takeout. Is been multiple times where I had been disappointed. However this time was really bad experience, the line super dirty, rice super salty, they don't have any vegetables, the guy in the back who apparently cooks was eating behind the line, making joke with the other coworker at from. This not the first time and I continue to order because I really like the food, however I probably will take the business somewhere else. Please train your staff properly..
- BBBrandon BoydFeb 13, 20265.0This was my first time visiting the Chipotle in Reston, and I was genuinely impressed. I was shocked—in the best way—by how generous they were with the portions; they were not holding back at all. It was an easy in and easy out experience, the line moved quickly, and everything felt smooth and efficient. The restaurant was clean, the kitchen area looked well kept, and the overall environment felt organized. On top of that, everyone was friendly and accommodating, which made the experience even better. Fast, clean, generous, and welcoming—I’ll definitely be coming back.
- MAMarlon AmayaFeb 12, 20261.0El servicio es muy malo y lento, te hacen esperar demasiado y la Manager trata mal a los empleados y les grita en frente de los clientes, te da la comida como de mala gana.
- LLLegacy .lFeb 12, 20261.0La manager o no se que es la señora que atiende en este restaurante suelte tratar mal a los empleados, suelo frecuentar este lugar y siempre es lo mismo, pienso que si lo va hacer que lo haga dentro de la oficina o en un lugar donde los cliente no tengamos que ver ni presenciar eso!
- SESamira ElhajeFeb 3, 20261.0I usually order from this chipotle and the food is fine. A couple hours ago I placed an online order, purchasing 3 bowls. My family and I couldn't finish our meal, the salt content was extremely high making the food so acidic and unhealthy. Sadly, we couldnt finish our meals. I am sure this won't occur again but I believe the staff should be mindful of this and asjust the salt content.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Reston?
Chipotle Mexican Grill in Reston is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Reston?
It is located at 12152 Sunset Hills Rd, Fairfax, Reston, VA 20190, USA.
Does Chipotle Mexican Grill in Reston offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How does Chipotle ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing responsibly from farms adhering to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
What types of cuisine does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads.
Can I earn rewards or get exclusive offers from Chipotle Reston?
Yes, by signing up for Chipotle Rewards, you can get exclusive offers and earn free food.
What is the best way to order food from Chipotle Reston?
You can order online through their website https://order.chipotle.com/ or use the Chipotle mobile app available in the App Store.
Are there any notable places near Chipotle Mexican Grill in Reston to visit before or after your meal?
Yes, you can visit RTC West shopping and restaurant area, or relax at nearby hotels like Extended Stay America and Homestead Studio Suites.
How can the nearby transit or landmarks help customers find Chipotle Reston?
Customers can use well-known places such as RTC West shopping center or nearby banks like M&T Bank and Citizens Bank to orient themselves towards Chipotle at 12152 Sunset Hills Rd.
What other dining options are available close to Chipotle Mexican Grill in Reston?
Nearby dining options include Potbelly Sandwich Shop, Chick-fil-A, mezeh Mediterranean restaurant, Cooper's Hawk Winery and Restaurant, Nando's Peri-Peri, Carrabba's Italian Grill, and First Watch for breakfast and brunch.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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