Business Details
About
Mexican Restaurant
Chipotle Reston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
734 reviews
5 stars
311
4 stars
168
3 stars
64
2 stars
36
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor customer service, including rude staff and long wait times for orders.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with customers feeling shortchanged compared to other locations.
Food Quality
Several customers complained about the quality of food, mentioning stale items, cold temperatures, and even food safety concerns.
Management Problems
Feedback indicated issues with management, including unprofessional behavior and poor oversight of staff.
Inconsistent Experiences
While some customers had positive experiences, many others reported dissatisfaction, suggesting a lack of consistency in service and food quality.
- VBvilma bonillaDec 30, 20251.0Tuve una mala experiencia Una dís q manager mujer trató mal a un empleado al frente de los clientes ,pienso q tendría q llamarle la atención en una oficina no tratarlo así en frente de los clientes
- AWAshley WilsonDec 29, 20251.0I wish I could give my most recent experience 0 stars. I ordered through the app (2 burrito bowls) at 6:15pm today for 6:40pm pick up. Once arriving 10 minutes early at 6:30pm, there were 0 people in line when I asked about my order. I proceeded to wait 25 minutes for my order to be ready (7:05pm was when it was ready) when the app said it was ready right at 6:40pm. Terrible service and extremely slow.
- CRCody RichDec 29, 20251.0Tiny portions. Angry staff. Stale chips. Sorry tables
- CRCody RichDec 29, 20251.0Most of the time they’re out of 4 or 5 items. Theres always 6-8 workers but only 1 ever actually doing anything
- SMSunaina MahindrakarDec 13, 20251.0Wish I could give 0 stars for the service. They had a BOGO offer going for the day. When I got my burrito and bowl to the counter, the billing guy asked me if I want it bogo. I answered yes. Yet the guy still billed me for both the items. I had to call out thrice while being ignored by him before getting the refund. Definitely never visiting this place again. Need to have some integrity and morals.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Reston?
Chipotle Mexican Grill in Reston is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Reston?
It is located at 12152 Sunset Hills Rd, Fairfax, Reston, VA 20190, USA.
Does Chipotle Mexican Grill in Reston offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How does Chipotle ensure the quality of its food?
Chipotle follows 'Food with Integrity' principles, sourcing responsibly from farms adhering to humane and sustainable practices, using only 53 real ingredients without artificial colors, flavors, or preservatives.
What types of cuisine does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads.
Can I earn rewards or get exclusive offers from Chipotle Reston?
Yes, by signing up for Chipotle Rewards, you can get exclusive offers and earn free food.
What is the best way to order food from Chipotle Reston?
You can order online through their website https://order.chipotle.com/ or use the Chipotle mobile app available in the App Store.
Are there any notable places near Chipotle Mexican Grill in Reston to visit before or after your meal?
Yes, you can visit RTC West shopping and restaurant area, or relax at nearby hotels like Extended Stay America and Homestead Studio Suites.
How can the nearby transit or landmarks help customers find Chipotle Reston?
Customers can use well-known places such as RTC West shopping center or nearby banks like M&T Bank and Citizens Bank to orient themselves towards Chipotle at 12152 Sunset Hills Rd.
What other dining options are available close to Chipotle Mexican Grill in Reston?
Nearby dining options include Potbelly Sandwich Shop, Chick-fil-A, mezeh Mediterranean restaurant, Cooper's Hawk Winery and Restaurant, Nando's Peri-Peri, Carrabba's Italian Grill, and First Watch for breakfast and brunch.