Brand Certified
Chipotle Mexican Grill
3.4(415 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
11913 Freedom Dr, Reston, VA
20190, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(703) 435-5795
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/reston/11913-freedom-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1284
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Reston Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
415 reviews
5 stars
152
4 stars
86
3 stars
45
2 stars
25
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff and lack of communication regarding orders and promotions.
Portion Sizes
Many reviews highlighted consistently small portion sizes, particularly for protein, leading to dissatisfaction among customers.
Food Quality
Numerous complaints were made about the food being overly salty, affecting the overall dining experience.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty conditions and unkempt areas.
Mixed Experiences
While some customers had positive experiences with food quality and service, many others reported significant issues, indicating inconsistency in performance.
- JCJeff C.Feb 26, 20263.0It drives me nuts when there's a "mobile order pick up" shelf and it's not being used and there's nothing to inform customers that it's not being used. How are we supposed to know that we need to walk up to the counter when both the app and the prominent shelf are telling us otherwise?
- KHKilian HauserJan 31, 20262.0Terribly small portions and over charged if asking for a little more protein.
- OCOrlando CatanaJan 10, 20264.0Decent food, prompt service
- MMMarvin MontenegroJan 4, 20264.0Got to say like any Chipotle, it all depends on the times you go when you can still get your food warm after its been freshly made. The service is great an I haven't had many issues with my orders that where fixed on the spot. The manager is always helpful when he can be, the staff is always willing to help when they are not to busy....over all good spot to get a good bowl or burrito, let me not forget about the tacos lol...
- JFJacob FowlerDec 13, 20251.0Terrible service and zero communication. I asked the first employee if the deal was BOGO, and he told me yes. After I ordered, I went to pay and the cashier tried to charge me for two full meals because apparently the deal was only for burritos, which no one bothered to explain upfront. Because of all the back-and-forth and confusion, my order got messed up even more — they forgot my chips and my vinaigrette. No apology, no effort to fix it, just chaos behind the counter. If employees can’t clearly explain promotions or communicate with each other, customers end up paying the price. Very frustrating experience, and definitely not what I expect from Chipotle
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Reston Town Center serve?
Chipotle Mexican Grill offers customizable Mexican-style dishes such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 11913 Freedom Dr, Reston?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Reston Town Center offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery options.
How can I place an online order for pickup or delivery at this Chipotle location?
You can order online through their website at https://order.chipotle.com/ or using the Chipotle app available in the App Store.
What are Chipotle's principles regarding food quality?
Chipotle focuses on 'Food with Integrity' by using 53 real ingredients, prioritizing responsibly sourced, sustainable, and humane farm practices without artificial additives.
Is Chipotle Mexican Grill in Reston Town Center LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers.
What other dining options are near Chipotle Mexican Grill at Reston Town Center?
Nearby dining options include Edibles Incredible Desserts for sweets, North Italia for Italian cuisine, and Potbelly Sandwich Shop near Presidents Park for sandwiches.
Are there any useful services near Chipotle for printing or shipping needs?
Yes, the FedEx Office Print & Ship Center is nearby, convenient for printing and shipping services before or after your meal.
How can the nearby real estate agents be helpful to Chipotle customers in Reston Town Center?
Customers exploring the area can connect with local real estate agents like Katrina Funkhouser and Dave and JoAnne Adams Group for real estate services while enjoying a meal at Chipotle.
What payment methods and services does this Chipotle location accept?
They accept credit cards and offer a variety of services including catering, gift cards, and online/mobile delivery.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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