Business Details
About
Mexican Restaurant
Chipotle Reston Town Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
409 reviews
5 stars
153
4 stars
83
3 stars
44
2 stars
24
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised friendly staff while others reported rude behavior and poor service.
Food Quality
Many reviews highlighted issues with food being overly salty, inconsistent portion sizes, and incorrect orders.
Cleanliness
The cleanliness of the restaurant received both positive and negative remarks, with some customers noting it was clean while others described it as dirty.
Order Accuracy
Numerous complaints were made about incorrect orders, missing items, and issues with online orders.
Overall Experience
Overall experiences vary widely, with some customers expressing satisfaction and others expressing disappointment, particularly regarding service and food quality.
- ABASHLYN BLAIR5 days ago1.0This location is trash. Never have fajita veggies regardless of time you go. I would understand if they run out of ingredients occasionally but every single time is genuinely ridiculous. I think the workers are just lazy and don't want to prepare anything. This location is also the WORST when it comes to skimping on meat. They only give about 2-4 pieces of chicken for a single serving. Also, none of the workers speak English or make an effort to understand what you're asking for. How does management hire these people for customer facing roles when they don't speak the language that the majority of guests speak? Really hope corporate does something about this location because it has to be the worst one I've visited. Chipotle has declined in value overall but man this location really takes the cake for shittiest service.
- SSS.K.Nov 14, 20251.0I thought it was impossible to ruin Chipotle. Think again. The only thing that was worse than the rudeness of the server was the saltiness of the food. Avoid.
- MOMaite ObandoNov 11, 20251.0Pesimo servicio, pedí un bowl y un Mexican sprite y solo llegó el bowl y nisiquiera responden y cobraron todo
- EEEesha EllahiOct 17, 20255.0Customer service was great. moreover the cashier name fresto is so nice she also give me water cup I was almost paying for that but she told it’s free great experience overall.
- ALAlexis LazoOct 4, 20251.0No saludan a uno como cliente, no tiene actitud laboral, no es recomendable comprar ahi
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Reston Town Center serve?
Chipotle Mexican Grill offers customizable Mexican-style dishes such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 11913 Freedom Dr, Reston?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Chipotle Reston Town Center offer delivery and pickup services?
Yes, they provide both in-store pickup and delivery options.
How can I place an online order for pickup or delivery at this Chipotle location?
You can order online through their website at https://order.chipotle.com/ or using the Chipotle app available in the App Store.
What are Chipotle's principles regarding food quality?
Chipotle focuses on 'Food with Integrity' by using 53 real ingredients, prioritizing responsibly sourced, sustainable, and humane farm practices without artificial additives.
Is Chipotle Mexican Grill in Reston Town Center LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers.
What other dining options are near Chipotle Mexican Grill at Reston Town Center?
Nearby dining options include Edibles Incredible Desserts for sweets, North Italia for Italian cuisine, and Potbelly Sandwich Shop near Presidents Park for sandwiches.
Are there any useful services near Chipotle for printing or shipping needs?
Yes, the FedEx Office Print & Ship Center is nearby, convenient for printing and shipping services before or after your meal.
How can the nearby real estate agents be helpful to Chipotle customers in Reston Town Center?
Customers exploring the area can connect with local real estate agents like Katrina Funkhouser and Dave and JoAnne Adams Group for real estate services while enjoying a meal at Chipotle.
What payment methods and services does this Chipotle location accept?
They accept credit cards and offer a variety of services including catering, gift cards, and online/mobile delivery.