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Chipotle Mexican Grill

3.5
(335 reviews)
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Business Details

11160 S Lakes Dr, Reston, VA
20191, United States
(571) 392-7746
https://locations.chipotle.com/va/reston/11160-s-lakes-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1801
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About

Mexican Restaurant
Chipotle South Lakes Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11160 S Lakes Dr, Reston, VA
20191, United States

Hours

Reviews

3.5
335 reviews
5 stars
126
4 stars
77
3 stars
31
2 stars
26
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor customer service and negative attitudes from employees.

Food Quality

Customers reported inconsistent food quality, with some experiencing stale or improperly prepared items, while others praised the freshness and taste of their meals.

Portion Sizes

There were frequent complaints about small portion sizes and incorrect orders, leading to dissatisfaction among customers regarding value for money.

Cleanliness

Several reviews mentioned unclean conditions in the restaurant, including dirty tables and unsanitary food handling practices.

Management Issues

Many customers noted a lack of effective management, with reports of disorganization and staff not following proper procedures.
  • MM
    Micki Mimimimi
    6 days ago
    5.0
    Came here with my engaged gay bestfriend to yap…. lowkey food was tuff and the workers were nice the one dude cleaning the table was a hardworker props to him. HIGHKEY think they hooked us up on the food 😼 Would recommend a visit!
  • CB
    Celil Buğra
    Jan 27, 2026
    1.0
    There was no another customer when I came in but the employees are so RUDE. They acting like they working for free or community service.
  • AA
    amanda
    Jan 13, 2026
    1.0
    Many things wrong with this chipotle. First, the employees barely speak english. This is not a racism motivated comment, it is one to where they do not put the right foods on your plate or respond when you say more, no, and anything. Second, they do not give change back! The cashier owed me .95 back and refused to give it to me saying they did not have it when I clearly saw it in the register. She then closed it and said no. Also, the portions are shit! I asked for extra white rice to the terrible portion she gave me, then the “extra” was 1/4 of the spoon. I asked for extra again and she complained saying she can’t roll it. There is is already nothing on there for you to roll and if you can’t roll a burrito then do not work here. Terrible service overall. I hate this chipotle. I have given them three shots and this was the last.
  • DC
    D C
    Dec 16, 2025
    1.0
    I hate writing negative reviews but this chipotle seems to hire people with a chip on their shoulder. From the previous reviews, it’s a recurring issue. They will not attempt to hear what you’re saying, and when they inevitably get the order wrong bc they’re not listening, they’ll get mad at you and throw a fit when you try to correct the situation. Lady threw around my food on attempt #2 of the order and kept telling me she’s not stupid. Which I never said. Hopefully the field leader meseret kidane fixes this chipotle soon. Until then, go 5 mins down the road to sunset hills chipotle or even RTC, where people are regular lol.
  • II
    ILaNaMa IfUrAm
    Dec 16, 2025
    5.0
    Friendly staff
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Reston?

Chipotle Mexican Grill is located at 11160 S Lakes Dr in South Lakes Village shopping center, Reston, VA 20191.

What are the operating hours of Chipotle South Lakes Village?

Chipotle South Lakes Village is open daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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