Chipotle Mexican Grill

3.5
330 reviews
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Business Details

11160 S Lakes Dr, Reston, VA
20191, United States
(571) 392-7746
https://locations.chipotle.com/va/reston/11160-s-lakes-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1801
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About

Mexican Restaurant
Chipotle South Lakes Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11160 S Lakes Dr, Reston, VA
20191, United States

Hours

Reviews

3.5
330 reviews
5 stars
123
4 stars
77
3 stars
31
2 stars
26
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative dining experience.

Food Quality

Several customers reported issues with food freshness, including stale ingredients and incorrect orders.

Portion Sizes

Inconsistent portion sizes were frequently mentioned, with some customers feeling shortchanged on their meals.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a messy self-service area.

Management Issues

Many reviews pointed to poor management and lack of staff training as contributing factors to the overall negative experiences.
  • DC
    D C
    Dec 16, 2025
    1.0
    I hate writing negative reviews but this chipotle seems to hire people with a chip on their shoulder. From the previous reviews, it’s a recurring issue. They will not attempt to hear what you’re saying, and when they inevitably get the order wrong bc they’re not listening, they’ll get mad at you and throw a fit when you try to correct the situation. Lady threw around my food on attempt #2 of the order and kept telling me she’s not stupid. Which I never said. Hopefully the field leader meseret kidane fixes this chipotle soon. Until then, go 5 mins down the road to sunset hills chipotle or even RTC, where people are regular lol.
  • II
    ILaNaMa IfUrAm
    Dec 16, 2025
    5.0
    Friendly staff
  • BT
    Bela Terra
    Nov 16, 2025
    5.0
    This Chipotle is truly one of the best I’ve ever been to! The food is always fresh and delicious, and the service is consistently amazing. The women who work here are so kind, welcoming, and genuinely sweet every single time I visit. They always make sure my order is perfect and create such a positive atmosphere. I really appreciate their friendliness and the care they put into everything.
  • LL
    Logan
    Nov 12, 2025
    5.0
    Isabell and the staff tonight were attentive, friendly, and helpful!
  • ER
    Ernesto Ruiz
    Nov 12, 2025
    5.0
    Picked up a steak burrito & it was surprisingly delicious & tasted fresh. Reminds me of the good ol’ days from a decade ago
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Reston?

Chipotle Mexican Grill is located at 11160 S Lakes Dr in South Lakes Village shopping center, Reston, VA 20191.

What are the operating hours of Chipotle South Lakes Village?

Chipotle South Lakes Village is open daily from 10:00 AM to 10:00 PM.