Business Details
About
Mexican Restaurant
Chipotle South Lakes Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
329 reviews
5 stars
123
4 stars
77
3 stars
31
2 stars
26
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and indifferent service from staff, with many customers feeling ignored or disrespected.
Food Freshness
Several customers reported receiving stale or reheated food, with complaints about the quality and freshness of ingredients.
Portion Sizes
There were frequent complaints about inadequate portion sizes, with many customers feeling shortchanged on their orders.
Cleanliness
Multiple reviews mentioned unclean conditions in the restaurant, including dirty tables and unsanitary food handling practices.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall store operations, indicating a need for better staff training and oversight.
- BTBela TerraNov 16, 20255.0This Chipotle is truly one of the best I’ve ever been to! The food is always fresh and delicious, and the service is consistently amazing. The women who work here are so kind, welcoming, and genuinely sweet every single time I visit. They always make sure my order is perfect and create such a positive atmosphere. I really appreciate their friendliness and the care they put into everything.
- LLLoganNov 12, 20255.0Isabell and the staff tonight were attentive, friendly, and helpful!
- ERErnesto RuizNov 12, 20255.0Picked up a steak burrito & it was surprisingly delicious & tasted fresh. Reminds me of the good ol’ days from a decade ago
- AGA GilesOct 7, 20251.0Not only was i cheated out of a true portion of meat. It was served by two Hispanic ladies older in age and I'm sure more experienced that were clearly upset at something, while two what seemed to be teenage Caucasian girls accepted the money and ran the cashier. This looked totally uncool. I could see the distraction in their face and it showed in the quality of service i received. I'm not sure who was more unhappy, me, the two Hispanic ladies or the young ladies working the money
- CWcameron williamsSep 18, 20251.0Store reuses day old product I came in a 1030 this morning and was served day old meat and rice in my bowl The meat was overcooked (reheated) and the rice was clumpy (refrigerated and reheated). This store doesn't follow company policy of good handling. Skip this store and head to another.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Reston?
Chipotle Mexican Grill is located at 11160 S Lakes Dr in South Lakes Village shopping center, Reston, VA 20191.
What are the operating hours of Chipotle South Lakes Village?
Chipotle South Lakes Village is open daily from 10:00 AM to 10:00 PM.
Does Chipotle South Lakes Village offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at South Lakes Village?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What kind of food does Chipotle Mexican Grill serve?
Chipotle offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle South Lakes Village accept catering requests?
Yes, Chipotle provides catering and catering delivery services.
Can I pay with credit cards at Chipotle South Lakes Village?
Yes, credit cards are accepted for payment at this location.
What are some nearby places I can visit when at Chipotle South Lakes Village?
Nearby places include the Feline Foundation of Greater Washington animal shelter, Starbucks coffee shop, and South Lakes Village Shopping Center for additional dining and shopping.
Is there a medical clinic near Chipotle South Lakes Village?
Yes, the Minute Clinic and MinuteClinic at CVS Pharmacy are located nearby for convenient medical services.
What transportation options are available near Chipotle South Lakes Village?
Nearby transportation services include Yellow Cab Services Reston taxi service and the Sunoco Gas Station for fueling vehicles.