McDonald's

3.2
2304 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2138 Pocahontas Trail, Quinton, VA
23141, United States

Hours

Reviews

3.2
2,304 reviews
5 stars
650
4 stars
485
3 stars
393
2 stars
229
1 star
547

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Staff Attitude

Feedback indicated a lack of professionalism and rudeness from staff, contributing to a negative dining experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Many reviews mentioned receiving cold or poorly prepared food, with some items being inedible.
  • NL
    nictorria lang
    3 days ago
    5.0
    Outstanding customer service Hot food and great prices On this Google view I can only give 5 stars But for the service I received Definetly 10 stars Thank you to the team that made my experience at McDonald's great
  • PS
    P Stinson
    Dec 24, 2025
    1.0
    Me and my boyfriend entered the drive thru to pick up a quick meal for a long drive. Sat in drive thru for well over 10 minutes waiting for someone to take our order, several cars were in the lot as well as at the windows and cars were backing up behind us as well as the second drive thru speaker. Ended up driving around to the windows to see that they had closed a few minutes before we decided to drive around. No signs on the drive thru menus, the one employee that was inside wasn't doing anything to assist drive thru or people still waiting on food. There was also a trash can over flowing with trash, with trash all over the ground as well right outside the back door.
  • CC
    Chris Combs
    Dec 15, 2025
    2.0
    Went into this location over the weekend to get some food for my family and cashier and the manager and staff were extremely rude. I ordered my food from the kiosk and added sauces to my order and when the food came out none of the sauces were correct and then when I asked for the right sauces I got complete attitude from the staff including the manager like I did something wrong. This locations staff are very rude and unprofessional
  • SH
    Sean Hackbarth
    Dec 12, 2025
    1.0
    Went through the drive though at 10:10pm. Food was clearly served far past it's shelf life, aka cold meat and hard buns on my mcdoubles. Fries were cold and mushy. And my nugs were extra crunchy. As a former mcdonald's closer, I understand the late night struggle, but this was brutally disappointing all the way around. Ended up going to taco bell up the street after I tried to eat it. Four thumbs down.
  • KR
    Kimberly Rudd
    Dec 8, 2025
    1.0
    This was the first time I had been to a McDonald’s in well over 5 years. My kids and I went to the location in Quinton,VA to grab the grinch meal. It took almost 40 minutes for us to receive our meals. We watched several people come into the restaurant, order at the kiosk just like we did, and receive their meals before we did. After 30 minutes I finally went to the counter and spoke to the manager. She asked me if I wanted a refund. I did not want a refund, I wanted our food. My son could not wait any longer as he had to go to work. We finally received our food and then I had to drive to my son’s work to deliver his now cold, food. I will absolutely not be returning. I did not once receive an apology or explanation for why it took so long for us to receive our food.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 2138 Pocahontas Trail, Quinton, VA?

The regular dining hours are from 6:00 AM to 11:00 PM every day of the week.

When is the drive-thru service available at this McDonald's location?

Drive-thru is open daily from 5:00 AM to midnight.