Feedback on customer service is mixed, with some praising friendly staff while others report rude interactions and poor service during busy times.
Stock Issues
Many customers expressed frustration over frequent stock shortages and issues with online order fulfillment.
Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Customers frequently mentioned long lines and insufficient cashier availability, leading to a frustrating checkout process.
JC
J C
today
5.0
Great food with discounted prices .
WB
Willie Bryant
Jan 15, 2026
5.0
Great job
CC
Colley
Jan 9, 2026
1.0
They are TERRIBLE at keeping things in stock
LW
Larz Walker
Dec 5, 2025
1.0
This store's internal staff are wonderful as with many of their stores. I've shopped with Food Lion stores my entire adult life and always tried to stay loyal. This is, however, a global issue across all stores that use Instacart to fulfill orders for delivery. Not that instacart does a HORRIBLE job and has zero incentive to perform better. But my store acted like their hands were tied.
Literally told me "once we load orders into the third-party delivery vehicle. It is no longer our responsibility ". Driver basically disappeared with $600+ worth of products and said he delivered to myself and another customer. Who both immediately reported it to the store. They haven't been able to locate him since he marked both DELIVERED at 4pm. Already an hour late. Now, it's 7:30pm and I still haven't received a single call or answer OR REFUND OR REORDER for the groceries I intended to cook my dinner with. I have to get delivery due to a recent leg amputation. And my store KNOWS THIS but refuses to do anything.
After finally getting Food Lion corporate to issue a refund. I'm told I have to now wait 7-10 business days to get MY MONEY BACK so I can get FOOD I NEED TO SURVIVE! THANK YOU FOR THE AWESOME CUSTOMER SERVICE FOOD LION! SUGGEST A BOYCOTT. SHOW THEM WE DESERVE BETTER TREATMENT WITH MILLIONS IN LOST REVENUE. 🙏
What are the operating hours of Food Lion in Branchester Lakes Village?
Food Lion in Branchester Lakes Village is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion located in Prince George?
Food Lion is located at 4000 Prince George Drive, Branchester Lakes Village, Prince George, VA 23875.
Does Food Lion offer online ordering?
Yes, you can place orders online through their website at https://foodlion.com/home.
What payment methods are accepted at Food Lion?
Food Lion accepts debit cards, mobile NFC payments, and paychecks; cash is not required.
Is Food Lion accessible to customers with disabilities?
Yes, Food Lion has wheelchair-accessible entrances and parking, and also provides public restrooms.
Does Food Lion sell organic and prepared food products?
Yes, the store offers organic products as well as prepared foods for customer convenience.
What rewards program does Food Lion offer?
Food Lion offers the Shop & Earn Rewards Program to help customers save on their purchases.
What nearby places can I visit after shopping at Food Lion?
Nearby, you can visit Bamboo Garden Restaurant for Chinese cuisine or Amore Pizzeria for Italian-style pizza.
Are there other services close to Food Lion in Branchester Lakes Village that might be useful?
Yes, nearby services include Blue Rhino Propane Exchange for propane needs and CoinFlip Bitcoin ATM for cryptocurrency transactions.
Where can I find personal care services near Food Lion?
You can find nail and hair care services at Best Nails and T. Taylor Salon & Hair Loss Treatment Center nearby.
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