McDonald's

3.7
1058 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12253 Governor Gc Perry Hwy, Pounding Mill, VA
24637, United States

Hours

Reviews

3.7
1,058 reviews
5 stars
410
4 stars
233
3 stars
218
2 stars
79
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Many reviews indicated that orders were often incorrect or incomplete, leading to customer frustration.

Food Quality

The quality of food was inconsistent, with some customers receiving fresh and hot meals while others reported cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant was a concern, with reports of dirty dining areas and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many others noted a lack of pride in work and poor customer service.
  • LA
    Luke Aust
    2 days ago
    1.0
    Has got to be one of the worst McDonald's around. Can't even get a simple order correct. Not to mention even if you pay with card you still have to go up there to get a refund just cause they screwed up.
  • KN
    Kaci Nichols
    Nov 4, 2025
    1.0
    Asked for an ice coffee two days in a roll got it and it was like expresso both times. First day they remade it and it came out right second day dude refused to take my cup so it got thrown out because last time I checked I don’t have a sink in my car! Then refused to remake it and gave me my money back. Don’t go here if you want something made right because it won’t be and instead of fixing it they tell you to go else where. Starbucks sounds really good about now.
  • DH
    Dana Houchins
    Nov 2, 2025
    5.0
    The buns on the sandwiches were soft and fresh. The staff was very friendly. 😊
  • PL
    Prices Lawn care LLC
    Oct 23, 2025
    1.0
    Went in for just a happy meal. Waited for 15 minutes. And not the first employee came to the front counter. Or did they even acknowledge my wife and I were standing there . Had to be 5 employee's walked past to go outside and back . Never once did we get waited on. Or asked if need any help. Laziest employee's yet . Never will I go there and waist any time on this store.
  • JC
    Jason Charles
    Oct 17, 2025
    1.0
    If you want to be parked so they can have a fast clock go here. Nothing fast about it food never hot and always wrong order or something left out this has became a joke parking every car and never knowing who's food goes where I'd advise go to another McDonald's this one is so bad

Frequently Asked Questions About McDonald's

What are the regular operating hours for dine-in at this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

What hours is the drive-thru service available?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, 5:00 AM to midnight on Friday and Saturday.