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McDonald's

3.7
(1068 reviews)

Business Details

(276) 963-0054
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12253 Governor Gc Perry Hwy, Pounding Mill, VA
24637, United States

Hours

Reviews

3.7
1,068 reviews
5 stars
416
4 stars
233
3 stars
219
2 stars
79
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude management and staff, with many experiences of poor customer service and unprofessional behavior.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh items while others received cold or poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the dining area and bathrooms.

Speed of Service

Customers experienced long wait times, especially in the drive-thru, with some reporting delays of 15-30 minutes.
  • MG
    Megan Gibson
    Feb 8, 2026
    1.0
    Absolutely the rudest managers. Don't even both trying to talk with them because they just give you the run around. Better to just drive to Richland's McDonald's than waste your time here.
  • HA
    Holding You Accountable
    Feb 6, 2026
    5.0
    Awesome place
  • KL
    Kelsey De Leon
    Feb 1, 2026
    1.0
    They always get my order wrong and the food is somehow always cold. The people are nice though.
  • BL
    Becky Lewis
    Dec 29, 2025
    5.0
    We only went thru the drive through, but the service was great!
  • LA
    Luke Aust
    Nov 22, 2025
    1.0
    Has got to be one of the worst McDonald's around. Can't even get a simple order correct. Not to mention even if you pay with card you still have to go up there to get a refund just cause they screwed up.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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