McDonald's

3.7
1060 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12253 Governor Gc Perry Hwy, Pounding Mill, VA
24637, United States

Hours

Reviews

3.7
1,060 reviews
5 stars
413
4 stars
232
3 stars
218
2 stars
79
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with many experiences of incorrect orders and slow service.

Food Consistency

The quality of food varied significantly, with some customers receiving fresh and hot meals while others complained about cold or incorrect items.

Cleanliness Issues

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, indicating a need for better cleanliness standards.

Management Concerns

There were multiple mentions of unprofessional management and poor employee treatment, contributing to a negative atmosphere.
  • BL
    Becky Lewis
    Dec 29, 2025
    5.0
    We only went thru the drive through, but the service was great!
  • LA
    Luke Aust
    Nov 22, 2025
    1.0
    Has got to be one of the worst McDonald's around. Can't even get a simple order correct. Not to mention even if you pay with card you still have to go up there to get a refund just cause they screwed up.
  • KN
    Kaci Nichols
    Nov 4, 2025
    1.0
    Asked for an ice coffee two days in a roll got it and it was like expresso both times. First day they remade it and it came out right second day dude refused to take my cup so it got thrown out because last time I checked I don’t have a sink in my car! Then refused to remake it and gave me my money back. Don’t go here if you want something made right because it won’t be and instead of fixing it they tell you to go else where. Starbucks sounds really good about now.
  • DH
    Dana Houchins
    Nov 2, 2025
    5.0
    The buns on the sandwiches were soft and fresh. The staff was very friendly. 😊
  • PL
    Prices Lawn care LLC
    Oct 23, 2025
    1.0
    Went in for just a happy meal. Waited for 15 minutes. And not the first employee came to the front counter. Or did they even acknowledge my wife and I were standing there . Had to be 5 employee's walked past to go outside and back . Never once did we get waited on. Or asked if need any help. Laziest employee's yet . Never will I go there and waist any time on this store.

Frequently Asked Questions About McDonald's

What are the regular operating hours for dine-in at this McDonald's location?

This McDonald's is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

What hours is the drive-thru service available?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, 5:00 AM to midnight on Friday and Saturday.