Tropical Smoothie Cafe

Reviews

• DC

  Deonte Cary

  Mar 3, 2026
  2.0
  Terrible attitudes from staff and management!! You all short change customers on ingredients and flavor then get angry when asked to make it over. You would save more money and waste less product if you make it correctly the first time. Smoothies always taste like water until the second attempt. Do better!! Because you're right around the corner from the gym and I honestly like your food items. You just have to do better and stop short changing people on your smoothies.
• TT

  Terrell

  Feb 14, 2026
  1.0
  If i could give no stars i would. Customer service was terrible. The cashiers didn’t greet me after i greeted them first. Simply just asked what can i get you?! I was brushed off once i made it known i was there to place an order and not pick up. Once i got my order it was WRONG. It was chocolate in the peanut paradise. The employee then gave attitude as they offered to remake my smoothie…I don’t understand why people go apply at customer service jobs but act as if they HATE CUSTOMERS AND ARE ANNOYED BY OUR PRESENCE! Typical Portsmouth customer service in my opinion. I hardly ever have a pleasant experience anywhere in this city! Smh.
• SL

  Stephanie Leggett

  Feb 14, 2026
  1.0
  This is not to be racist because I’m also a Middle Eastern descent. This is just to identify but that Middle Eastern man who works the cash register and acts like a manager, but apparently isn’t has to go. He’s setting a terrible culture for your store. I was in there with at least eight other customers and half of them were complaining about terrible customer service this location regularly has and I will admit that I didn’t receive great customer service from everybody but as somebody with a degree in social science and I’m Food service certified, I’m telling you that your problem is that Middle Eastern man he was terrible to me, apparently others, and he’s setting a terrible culture for your entire store and I can tell that your ingredients are either not properly ordered or out of date and I bet you he’s the one ordering them too. He has to go. Your store will not survive him. This was my first visit to this tropical smoothie and I won’t be back unless it’s the only one close and I have no gas in my car for at least six months because six months from now hopefully that guy will be gone. Thank you to the Girl who had braids today and was working in the back making my bowl for helping me and making me a nice bowl. The girl who was making smoothies was quiet and just working. But that man? What a diva. Also. I read their other reviews saying other tropical smoothies are like this. No they’re not! Next time you’re in VB try the one by Lynnhaven Mall and you’ll see what it’s supposed to be like at a tropical smoothie
• CB

  Casey Burbage

  Jan 7, 2026
  1.0
  Two customers ahead of me were assisted, and when I approached the register, the employee received a phone call and asked me to wait. I did, but an extended amount of time passed with no acknowledgment. The other employee making drinks appeared visibly irritated and did not attempt to assist at the register at all. As a customer, this was not a good look—especially since I’m not from the area. Customer service like this leaves a poor impression. I did not order anything and left to find a better place moving forward as I am here on business.
• MG

  Micah Godfrey

  Mar 8, 2019
  5.0
  She likes it

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