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Wendy's

3.6
(901 reviews)

Business Details

(757) 393-2870

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
1365 Frederick Blvd, Portsmouth, VA
23707, United States

Hours

Reviews

3.6
901 reviews
5 stars
337
4 stars
209
3 stars
156
2 stars
64
1 star
135

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked items, cold food, and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of urgency, and unprofessional behavior.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which negatively impacted their dining experience.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, leading to customer frustration.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted that food was sometimes fresh and prepared correctly.
  • GM
    Gail Morton
    Feb 17, 2026
    2.0
    The food was okay. This order was to go. I ordered the number 1 combo with a cheddar and bacon baked potato. I asked for extra butter and sour cream. Due to the penny shortage I carry extra pennies. The order change 87 cents, I gave the worker two pennies, that way she could give me back 15 cents. She gave me back 12 cents , and told me she was out of nickels. I know it sounds pretty, but I said I 'll wait. Wendy's got more money than I do and I waited for my change. The cashier didn't make any attempts to get my correct change so I asked about checking another register. I got the managers attention and she went into another register and gave me the nickel. I gave her back the two pennies. The restaurant was busy. Though it doesn't sound like much it is. If Wendy's takes pennies from all of their customers, think of their profits. Nor did I get the extra butter or sour cream.
  • AA
    Antonio Anderson
    Jan 7, 2026
    1.0
    My burger was under cooked. and when I tried to bring it back I guess the manager was trying to find where it was pink at because she was looking at it for a little while like she couldn't see it. but they gave me another burger. I don't even eat at wendys like that, but I definitely will not be back.
  • MD
    Michael Duncan
    Jan 3, 2026
    5.0
    Food came out fast and fresh.
  • BN
    Brenda Nowak
    Dec 13, 2025
    5.0
    Very friendly.
  • SP
    Sugein Perez
    Nov 28, 2025
    1.0
    11/28 @ 1027 pm employee at the drive thru though it was funny to almost spill a whole trade full of drinks into my car because she couldnt contain her attitude tours us, they seemed to have a problem when told her that I had 2 separate orders. Definitely not a customer services person!

Frequently Asked Questions About Wendy's

Is the Wendy's at 1365 Frederick Blvd in Portsmouth, VA currently open?

Yes! The Wendy's at 1365 Frederick Blvd in Portsmouth, VA is open and serving guests every day.

What are the opening hours for the drive-through at this Wendy's location?

The drive-through is open from 7:00 AM to midnight Monday through Thursday and Sunday, and from 7:00 AM to 1:00 AM on Friday and Saturday.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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