Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with food quality, including undercooked items, cold food, and incorrect orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of urgency, and unprofessional behavior.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which negatively impacted their dining experience.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted that food was sometimes fresh and prepared correctly.
GM
Gail Morton
Feb 17, 2026
2.0
The food was okay. This order was to go. I ordered the number 1 combo with a cheddar and bacon baked potato. I asked for extra butter and sour cream. Due to the penny shortage I carry extra pennies. The order change 87 cents, I gave the worker two pennies, that way she could give me back 15 cents. She gave me back 12 cents , and told me she was out of nickels. I know it sounds pretty, but I said I 'll wait. Wendy's got more money than I do and I waited for my change. The cashier didn't make any attempts to get my correct change so I asked about checking another register. I got the managers attention and she went into another register and gave me the nickel. I gave her back the two pennies. The restaurant was busy. Though it doesn't sound like much it is. If Wendy's takes pennies from all of their customers, think of their profits. Nor did I get the extra butter or sour cream.
AA
Antonio Anderson
Jan 7, 2026
1.0
My burger was under cooked. and when I tried to bring it back I guess the manager was trying to find where it was pink at because she was looking at it for a little while like she couldn't see it. but they gave me another burger. I don't even eat at wendys like that, but I definitely will not be back.
MD
Michael Duncan
Jan 3, 2026
5.0
Food came out fast and fresh.
BN
Brenda Nowak
Dec 13, 2025
5.0
Very friendly.
SP
Sugein Perez
Nov 28, 2025
1.0
11/28 @ 1027 pm employee at the drive thru though it was funny to almost spill a whole trade full of drinks into my car because she couldnt contain her attitude tours us, they seemed to have a problem when told her that I had 2 separate orders. Definitely not a customer services person!
Is the Wendy's at 1365 Frederick Blvd in Portsmouth, VA currently open?
Yes! The Wendy's at 1365 Frederick Blvd in Portsmouth, VA is open and serving guests every day.
What are the opening hours for the drive-through at this Wendy's location?
The drive-through is open from 7:00 AM to midnight Monday through Thursday and Sunday, and from 7:00 AM to 1:00 AM on Friday and Saturday.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
How can I order food from Wendy's at this location?
You can order online through the Wendy's app or at order.wendys.com by selecting this location.
Does Wendy's at 1365 Frederick Blvd offer delivery and takeout options?
Yes, this location offers delivery and takeout, and also has a drive-thru and dine-in options available.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact this Wendy's with questions or feedback?
You can call the restaurant directly at (757) 393-2870 or reach out through Wendy’s Customer Care team via their Contact page or Customer Satisfaction Survey online.
Where can customers park or fuel up near Wendy's at 1365 Frederick Blvd?
Customers can fuel up at the nearby Kroger Fuel Center, which also offers convenience store and coffee shop services, making it easy to combine errands with a meal at Wendy's.
Are there other fast food options near Wendy's at 1365 Frederick Blvd?
Yes, Taco Bell and Wingstop are nearby fast food restaurants, providing alternative dining choices close to Wendy's.
What shopping options are available near this Wendy's location?
Nearby shopping includes Midtown Marketplace for various retail needs, TJ Maxx for department and clothing shopping, and Fred Meyer for retail and jewelry items, ideal for combining shopping with your visit to Wendy's.
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