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Wendy's

3.4
(1107 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Portsmouth, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Portsmouth, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Curbside pickupNot available

Location

Wendy's
5001 George Washington Hy, Portsmouth, VA
23702, United States

Hours

Reviews

3.4
1,107 reviews
5 stars
366
4 stars
236
3 stars
177
2 stars
81
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for in-store orders, with some waiting over 20 minutes.

Food Quality

Many reviews mentioned receiving cold or incorrect food orders, with several customers expressing disappointment in the freshness of their meals.

Customer Service

There were numerous complaints about rude or inattentive staff, with some customers feeling ignored or disrespected during their visits.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty floors and bathrooms.

Mixed Experiences

While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
  • JJ
    Josh
    Feb 1, 2026
    4.0
    A normal Wendys with no service problems, a bit unsanitary around and inside the building but it's okay
  • CA
    Carrie Allsbrook
    Dec 15, 2025
    5.0
    12/15/26 3:30pm, great customer service from the young lady in the drive thru. She was friendly & got my large order correct, condiments & all.
  • JM
    Jillian McCord
    Dec 3, 2025
    1.0
    Honestly the fact that I thought about going to get wendys and then thought about how they never have what I want and always have a bad attitude.....I've got wendys at home 😂
  • DP
    David Poore
    Nov 29, 2025
    1.0
    Just got a double stack from this specific location just now and my sandwich was cold shaking my head
  • ZZ
    Zach
    Nov 16, 2025
    1.0
    Slowest service ever. Was stuck in drive through for 25 minutes, waiting for my food, after paying. Ridiculous, please avoid this location at all costs.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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