Tropical Smoothie Cafe

3.6
274 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
4032 Victory Boulevard, Portsmouth, VA
23701, United States

Hours

Reviews

3.6
274 reviews
5 stars
132
4 stars
37
3 stars
25
2 stars
15
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates inconsistent customer service, with some employees being friendly and helpful, while others display poor attitudes and lack of attention.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration and dissatisfaction.

Smoothie Quality

Mixed reviews on smoothie quality, with some customers enjoying the flavors while others report issues like watered-down drinks or foreign objects.

Cleanliness

Concerns raised about the cleanliness of the establishment, with some customers noting unsanitary conditions in the kitchen area.

Management Issues

Frequent mentions of poor management and lack of effective communication, particularly regarding handling complaints and order issues.
  • RP
    ronald parker
    Oct 26, 2025
    5.0
    Very kind and helpful they did a good job.
  • CP
    Chris Perry
    Sep 30, 2025
    1.0
    This has been a very frustrating experience and sadly Tropical Smoothie is really falling short on that great customer service. They have the apple pie smoothies of which I went to three different Tropical Smoothies to order from. All of them were out. Why have something on special and you're always out? Then to call me and say can we replace it with something else? Duh I think you should obviously replace it with something else that you should also make it right on the next visit. There is no compensation offer just the expected service recovery. Nothing refreshing about it. Clearly poorly managed in the whole area. All 3 stores in my area being out of the NEW signature smoothie is ABSURD
  • MR
    Madie R
    Sep 25, 2025
    5.0
    Received the best customer service from Serenity. It was a busy time in their and everything was taken care quickly and effeciently.
  • GB
    Grad Sch00l Babeee
    Jun 24, 2025
    1.0
    Thumbs down
  • HB
    Henny B.
    Mar 25, 2022
    2.0
    I decided to try the Cajun Shrimp wrap and it was horrible. Maybe the team here were rushing but… It was stuffed with entirely to much lettuce, only had 4 shrimp throughout the whole wrap and not enough sauce. The shrimp that was in there were cold and overly chewy. They need to do better with this wrap especially since it costs almost 9 dollars. Smh

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the hours for dine-in at Tropical Smoothie Cafe?

Dine-in is available from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 9:00 AM to 8:00 PM on Sunday.