Taco Bell / KFC

3.1
752 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5004 George Washington Hwy. in Portsmouth. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
5004 George Washington Hwy., Portsmouth, VA
23702, United States

Hours

Reviews

3.1
752 reviews
5 stars
219
4 stars
131
3 stars
126
2 stars
63
1 star
213

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, long wait times, and incorrect orders, indicating a significant issue with service quality.

Food Quality

Many reviews highlighted poor food quality, including incorrect items, cold food, and unsanitary conditions.

Management Issues

Several customers expressed concerns about management and operational inefficiencies, suggesting a lack of oversight and training.

Customer Experience

Overall, the customer experience was negatively impacted by slow service, frequent mistakes, and unprofessional behavior from staff.
  • RB
    Ryan Bouchard
    Dec 26, 2025
    1.0
    This is easily the worst Taco Bell I’ve ever visited, possibly in the entire United States. It’s hard to even call this location a Taco Bell, as they rarely have items available from the actual Taco Bell menu. And when they do, the orders are consistently poorly prepared and incorrect. Does Taco Bell’s corporate office not have any quality control for this location? The management here appears to be severely lacking, and it shows in every aspect of the experience. This store is being run into the ground, and unless major changes are made, it’s hard to imagine it succeeding. Sincerely, Every customer
  • MF
    Michael Frye
    Dec 21, 2025
    1.0
    Food was horrible, ordered sweet tea that was not sweet, received the wrong order and they wouldn't reimburse me my money, very poor customer service Manager on duty claim that they didn't have corporate office phone number or address and store number of their location
  • AH
    Aj Hard
    Nov 16, 2025
    1.0
    never able to make taco bell correctly, lately not at all. all theses people know how to do is kfc
  • JL
    Jim Linsky
    Oct 28, 2025
    1.0
    If you're into slow service awful food and sticky floors then you have found the place this is the worst Taco Bell in Virginia not only are they rude but they never have your order right first they tell you to go to the first window then they tell you to go to the second window then when you go to the correct window they tell you we're closed.
  • JH
    Jasmine Helms
    Oct 23, 2025
    1.0
    Waited 20 min at the window didn’t get my food just left because what takes that long to make a Taco Bell? Absolutely nothing. Wasn’t even busy, wasn’t even a car in front of me.

Frequently Asked Questions About Taco Bell / KFC

What are the regular operating hours of Taco Bell / KFC at 5004 George Washington Hwy., Portsmouth?

Taco Bell / KFC is open daily from 10:00 AM to midnight, with extended drive-through hours until 1:00 AM on Fridays and Saturdays.

Does Taco Bell / KFC at this location offer drive-through service?

Yes, there is a drive-through available from 10:30 AM to midnight on most days, and until 1:00 AM on Fridays and Saturdays.